I adore my last order of clothes - the ditsy jumpsuit is so cool and ultra comfy! My Nessie top was too big, and my jeans were too long; however I went to the Truro store and they had both items in th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Leggi di più
L'azienda ha risposto
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Leggi di più
L'azienda ha risposto
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Regno Unito
- 01872 262567
4,8
Eccellente
143 recensioni
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Lovely Tracy at FatFace, Truro
Today I shopped at FatFace, Truro and a lovely lady called Tracy helped me with my purchase of two fabulous items. Tracy was positive, encouraging and supportive. She was NOT pushy or overbearing. Go and see her - she'll make your day with her positivity just like she did mine :)
FatFace! I hope Tracy gets to see this!
6 luglio 2024
Non scritta su invito
Risposta di FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Hassle free shopping
It is easy to use their website, I picked up my purchase from the shop after an email saying it was there. No hassle if I hadn’t wanted it I could just return it to the shop. I did buy the blouse and quality and fit is great.
16 giugno 2024
Risposta di FatFace - TRURO
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the fit and quality of your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
I bought a pair of sandals
I bought a pair of sandals, but there were too small for me, so I ordered a bigger size on the Internet. But the same day I popped into the fat face shop saw the same pair. The staff were very helpful behind the counter and I cancelled my order and bought the ones from the shop instead.
6 giugno 2024
Risposta di FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service advice and product
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock room to look, returned with 2 jackets - not my size! Advised to buy online with delivery to local store (to avoid postage costs). Notification of delivery within 4 days. Collection from Truro store efficient and friendly. Well done everyone, brilliant customer service 👏
16 maggio 2024
Risposta di FatFace - TRURO
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great quality clothingm
Great quality clothing!
Easy to buy online at a good price.
If you need to return an item it is made easy to do at no expense to the customer,
Nice to be able to shop with confidence.
My husband and I love Fatface, store and online,
Love the styles and the fabrics, What’s not to like!
10 maggio 2024
Risposta di FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We so pleased to read your feedback regarding service and quality. We hope you love your order!
Take care. -GM
Risposta di FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased you have received great service instore. We look forward to welcoming you back!
Take care. -GM
Fat face is great quality and always so…
Fat face is great quality and always so stylish. Materials are fantastic and feel so good on.
30 marzo 2024
Risposta di FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service in store .
Great customer service in store .
Very straight forward and great understanding -
Well down Truro .
22 marzo 2024
Risposta di FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item needed to be returned but great…
Item needed to be returned but great service from the sales assistant in the shop. Also sorted refund.
20 marzo 2024
Risposta di FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The support from the staff
The support from the staff. The layout of the store and the wonderful clothes.
12 novembre 2023
Risposta di FatFace - TRURO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Flattering dtesses and good service.
Yesterday was the first time I have looked in Fatface! The shop was very colourful and very tidy.
The best thing was Emma and her friendly delightful manner who works in Truro, Cornwall. She was so lovely and helped me buy a dress for a wedding. Went home feeling very happy!!
21 marzo 2024
Non scritta su invito
Risposta di FatFace - TRURO
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Fat Face Truro - Great Friendly Service
There were 3 staff who I interacted with during my visit and all were smiley, friendly and helpful. Kelly served me and found me the trousers I wanted. Thank you for a great shopping experience.
1 marzo 2024
Non scritta su invito
Risposta di FatFace - TRURO
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! TS
A big thank you to Meg at Fat Face
A big thank you to Meg at Fat Face, Truro. I visited the shop on Thursday 22nd February and was in need of some advice and guidance. Meg could not have been nicer - I could sense that there was ‘no hurry’ and she gave me some good ideas too!
Excellent customer service - thank you.
22 febbraio 2024
Non scritta su invito
Risposta di FatFace - TRURO
Good Afternoon Jessica,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Truro Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Lovely service
Really lovely girl helped me pick out a dress for a wedding! She was so kind and patient as I tried on like 5 different dresses! You should definitely see if Meg is available to help, she was fab, such a great experience xx
13 febbraio 2024
Non scritta su invito
Risposta di FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your dress, and look forward to welcoming you back soon!
Take care. -GM
Risposta di FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Risposta di FatFace - TRURO
Hi Karen,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
A reliable and efficient service
With past experience of what the size categories mean for me - S for length of chinos but L for polo shirts - I can order on-line with confidence, and the ability to collect from my local store means that I don't have the usual struggle with receiving packages at home. So, great, a reliable and efficient service. Thank you for being so good at what you do.
5 febbraio 2024
Risposta di FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothing company
My favourite clothing company both on line and in my local Fat Face shop for great styles, excellent quality and friendly, helpful staff whether purchasing or returning.
26 gennaio 2024
Risposta di FatFace - TRURO
Good Afternoon Elizabeth,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Great shopping
Orders always arrives quickly. Good quality clothes. When needed customer services and local store staff very helpful.
20 gennaio 2024
Risposta di FatFace - TRURO
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Good Mens and ladies sweaters quality and perfect fit
Good quality and perfect fit. Will visit again soon
4 gennaio 2024
Risposta di FatFace - TRURO
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
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