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FatFace - ST IVES Recensioni 59

TrustScore 4.5 su 5

4,3

5 Fore Street, TR26 1AB St�Ives, Cornwall, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fantastic value and style. I love this company, especially since they are sharing company posting locations. Walked into a shop in St. Ives in Cornwall and mentioned an item I’d seen in the sale a mon... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was in St Ives Christmas shopping and popped into the Fatface store. I was struggling with ideas for a presents and was so grateful for help from the assistant manager Louise! She was so helpful sho... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Back to visit one of my favourite shops in St Ives. Didn't really need to buy anything but the staff both chatted to me and I ended up with a cardigan as I left. Lovely store and Jonathan certainly as... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great user-friendly webpages Top quality garments Superb range of designs Excellent washing - no/very little shrinkage. New - Very useful 'Click and Collect' option Obliging friendly and welcomin... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • 5 Fore Street, TR26 1AB, St�Ives, Cornwall, Regno Unito

  • 01736 796333

4,3

Eccellente

TrustScore 4.5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

The birthday present did not arrive in…

The birthday present did not arrive in time. I ordered on line and received an email stating that it was in store but it wasn’t. It was not the fault of the store but the handler Next retailer.

4 novembre 2024
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Risposta di FatFace - ST IVES

Hello Meera

Thank you for taking the time to leave your review.
I am sorry to hear that your order was delayed. I can understand that this was disappointing.

Please be assured we have taken your feedback on board and will be working hard to make improvements moving forwards.

Thank you, LE

Valutata 1 stelle su 5

Shops are for older people

The clothes where for old people don’t bother looking in the rest of it and not a good size range either was really annoying I couldn’t find anything for my age rage 20s the shops in St Ives have lost out on money

19 settembre 2024
Non scritta su invito
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Risposta di FatFace - ST IVES

Good afternoon Jessica

Thank you for your review, and for providing us with your comments and feedback regarding your shopping experience whilst visiting our St Ives store. I will be sure to pass this information over to all relevant departments.

Take care, LE

Valutata 5 stelle su 5

Ordering online was very easy

Ordering online was very easy. Had my item delivered to store (St Ives Cornwall) Unfortunately my item didn't suit so returned to same store where refund was no problem at all. Very helpful and friendly member of staff sorted it all out. Thank you
😊

24 agosto 2024
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Risposta di FatFace - ST IVES

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Fatface St Ives

Whilst in st ives I popped into fatface as I saw something in the window I really liked.
Staff were really friendly and the guy that served me was very helpful and friendly and talked me into adding accessories to my outfit!

22 luglio 2024
Non scritta su invito
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Risposta di FatFace - ST IVES

Hello Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Happy bunny

Easy ordering system reliable delivery into local stores friendliness of staff on pickup easy and straightforward if wanting to return good all round service

23 aprile 2024
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Risposta di FatFace - ST IVES

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Did exactly what it said on the tin.

Did exactly what it said on the tin.
On time, perfect condition,
Excellent quality 👌

8 aprile 2024
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Risposta di FatFace - ST IVES

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valutata 5 stelle su 5

Diamond store

I have to say I shop in the St Ives store quite regularly, all the staff are fantastic and super friendly. Jonathan and Louise are a particular credit to your store.
always very friendly and chatty, much welcomed advice and help with sizes etc and any help needed.

7 marzo 2024
Non scritta su invito
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Risposta di FatFace - ST IVES

Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Valutata 5 stelle su 5

A thank you

A thank you to the young woman, Hetty, who made my experience all the better with her positive and charming attitude. There wasn't a single issue she couldn't put right with a smile on her face, a lovely person!

2 marzo 2024
Non scritta su invito
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Risposta di FatFace - ST IVES

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores, and received such great service. We look forward to welcoming you back soon!

Take care. -GM

Valutata 5 stelle su 5

You made things so easy

12 dicembre 2023
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Risposta di FatFace - ST IVES

Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Friendly Cheerful young lady

Love FatFace clothes .. Easy to order and convenient to pick up from store ... Thank you :)

21 novembre 2023
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Risposta di FatFace - ST IVES

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Valutata 5 stelle su 5

Speed and efficiency

16 novembre 2023
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Risposta di FatFace - ST IVES

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 5 stelle su 5

Helpful staff

Click and collect is effectively organised at this store
Staff are friendly and helpful

16 settembre 2023
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Risposta di FatFace - ST IVES

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valutata 5 stelle su 5

Great service and products

I was delighted how quickly my order arrived
Really easy efficient click and collect
Well made , lovely clothes for my grandson

8 agosto 2023
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Risposta di FatFace - ST IVES

Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you, and your grandson, are happy with your items! - RS

Valutata 5 stelle su 5

Another great FatFace order

My collect in-store order was processed very quickly. Communication was great and it arrived in store in time for the beginning of my UK break.
On collection, the member of staff was very helpful, putting my order into a more sturdy bag for ease of carrying.

6 agosto 2023
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Risposta di FatFace - ST IVES

Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS

Valutata 5 stelle su 5

TOP QUALITY GARMENTS

Great user-friendly webpages
Top quality garments
Superb range of designs
Excellent washing - no/very little shrinkage.
New - Very useful 'Click and Collect' option
Obliging friendly and welcoming Store Staff

28 luglio 2023
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Risposta di FatFace - ST IVES

Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS

Valutata 5 stelle su 5

Lovely dress

Lovely dress. Lady in StIves store very helpful as didn't have dress in stock in the size needed. Ordered online and arrived within 3 days.

24 luglio 2023
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Risposta di FatFace - ST IVES

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 2 stelle su 5

It’s a really lovely swim suit but too…

It’s a really lovely swim suit but too small (size 10 which has always fitted before) with little support despite being advertised with tummy control. Had to call into my local store after a week as no email sent. The staff were lovely and very apologetic as they hadn’t got it as an in-store collection so no way to contact me. Unfortunately I’ll need to return it.

18 luglio 2023
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Risposta di FatFace - ST IVES

Hello Emma

Thank you for your review.

I have taken a look at the St Ives Click and Collect system and I can see that there you haven't been sent an email as the name on the system did not match yours on the order.

I am sorry to hear that you aren't happy with your swim suit, I will be sure to pass your feedback on.

Take care, LE

Valutata 5 stelle su 5

Great little store

This is a great little store. My wife and I like Fat Face and the team here are really helpful and friendly. They were really helpful to my wife locating stock at other nearby branches.

14 maggio 2023
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Risposta di FatFace - ST IVES

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Valutata 5 stelle su 5

Dress

Ordering was easy and the service was first class

27 aprile 2023
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Risposta di FatFace - ST IVES

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Valutata 4 stelle su 5

Local store

Local store, use often always friendly staff.

30 aprile 2023
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Risposta di FatFace - ST IVES

Hi Neil

thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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