Great clothes - well made and comfortable. Easy to order online and a friendly shop assistant when collecting from the store.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Cute sun dress in great fabric- very good quality cotton. Easy to order and collect from the store .Arrived quickly, and kept informed .The staff were really helpful when I collected the dress .
L'azienda ha risposto
What a great group of people that work in FatFace in St Andrews, cheerful, helpful, friendly and went out their way to help me. It makes the shopping experience so must better especially when you are... Leggi di più
L'azienda ha risposto
Delivery to store was delayed by 4 days. Update wasn't communicated in time to stop me travelling to store on the day of original collection date and I'd waited in town to get to the collection time.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
81 Market Street, KY16 9NX, St�Andrews, Fife, Regno Unito
- 01334 479726
4,8
Eccellente
130 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Online order
I was able to try on my Fat face online order in store, and return an item that I chose not to keep.
For the zip up hoodie which I love and is so comfy, I had to get a refund and re buy it in the size I wanted to exchange it for.
Otherwise all good in the end.
14 agosto 2024
Risposta di FatFace - ST ANDREWS
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely selection of clothes
Lovely selection of clothes. Very helpful staff in the St Andrews store.
7 agosto 2024
Risposta di FatFace - ST ANDREWS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What a great group of people…
What a great group of people that work in FatFace in St Andrews, cheerful, helpful, friendly and went out their way to help me. It makes the shopping experience so must better especially when you are disabled. One slight thing that should be noted by those at the top of the golden towers, a ramp at the door would make life a little better, if Costa coffee next door can do it, I am sure Fatface can spare £50!!
31 luglio 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Hello Pete
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
I have spoken to the St Andrews store this morning, and they have clarified that they do indeed have a ramp for the door into the store.
Take care, LE
I found the staff extremely helpful
I found the staff extremely helpful, the only complaint I have is that online discounts are not offered in store and I prefer to shop in the actual stores.
This pricing system is not helping keep our high street shops open.
18 giugno 2024
Risposta di FatFace - ST ANDREWS
Hello Elaine,
Thank you for sharing your recent experience in our St Andrews store and your feedback with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
St Andrews shop staff were amazing
St Andrews shop staff were amazing, so friendly and helpful when I popped in couple of months ago (forgot to write a review)
I was looking for another pair of jeans that I had previously bought online, the lady went away looking for what they had in the back to check colours and sizes, didn’t have what I was needing but looked online for me and managed to find a Jean in the stock that would match the colour available online.
It is tricky to find my size in the shops (18 long) and wide fit.
The lady and young lad serving were extremely helpful, thank you to both, my jeans arrived a few days later and are perfect
23 marzo 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our St. Andrews store.
Take care, JB
So fast and great dress
21 aprile 2024
Risposta di FatFace - ST ANDREWS
Hello Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always an exemplary service
Always an exemplary service! lovely trousers and a speedy delivery ❤️❤️❤️
12 aprile 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care, TS
Great clothes and great service
I recently had the pleasure of shopping at FatFace St. Andrews and it was a wonderful experience from start to finish.
The staff members were friendly, knowledgeable, and went above and beyond to ensure that I had a positive shopping experience. I informed staff that I only buy clothes that are sustainable and from stores that help the planet. I usually shop as local and eco as possible and felt FatFace employees went out their way to tell me about their clothing and the journey they are on. They were attentive to my needs, offering helpful advice and assistance without being pushy or overbearing (unlike some stores I shop in). It was easy to locate the items in the story and was clearly tidy and organised.
Furthermore, the quality of the clothing was top-notch. The materials are durable and comfortable. Overall, I left feeling satisfied and I will definitely be returning in the future and encourage others to give them a try as well, especially in the St. Andrews store. Thank you to Natasha and the team! Next time I am in St Andrews I will visit again!
9 aprile 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our St Andrews store to be so helpful when you visit and that they were able to be so knowledgeable on what we stand for at FatFace. I hope you continue to enjoy your visit to our stores.
All the best, MM
Fat face St. Andrews - loveliness
Such a happy positive atmosphere with lovely smells, clothes and music. Such a fabulous shop to have in St. Andrews! Amazing Customer service too, has to be one of my favourite shops 😊
9 aprile 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our St Andrews store to be so amazing when you visit and that the store always seems so happy and positive. I hope you continue to enjoy your visit to our stores.
All the best, MM
I ordered on 15th March
I ordered on 15th March. I called the store on 27th March and was told that I should receive an email letting me know when they have it. She said that it had been delivered to the wrong store and that was causing the delay. I called the store again today on 1st April and they said yes they received it on the 29th March. I never received an email and it took 2 weeks to deliver.
23 marzo 2024
Risposta di FatFace - ST ANDREWS
Hello Anna
Thank you for your review.
I am so sorry to hear of your recent experience with us.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Friendly atmosphere at St Andrews
Lovely friendly atmosphere at the St Andrews Scotland store!! The staff was super helpful and were all showing off the recent offers! It was such a great experience shopping here. Thanks June and the whole team!
31 marzo 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Faulty chinos (only 3 months old)
Faulty chinos (only 3 months old), couldn't locate receipt, guy in the St Andrews store said it wouldn't be a problem to replace as they had only just gone on sale, but manageress overruled him and was only only given a voucher for the sale value (less than half the price)
22 marzo 2024
Risposta di FatFace - ST ANDREWS
Hello Mark
Thank you for your review.
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you
EP
Great service and customer care
My items were delivered swiftly and great quality as always.
The staff in my local store are always cheery and friendly.
I only wish they offered the 10% discount to pharmacies as they do NHS workers and teachers etc.
23 gennaio 2024
Risposta di FatFace - ST ANDREWS
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have enjoyed using our service, and you have had such lovely experiences at one of our stores.
We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Risposta di FatFace - ST ANDREWS
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear your positive feedback on our sale.
We hope you love your purchases, we look forward to welcoming you back soon.
Have a great day! -GM
Risposta di FatFace - ST ANDREWS
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. Thank you for sharing your feedback on the service provided.
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Being able to order petite sizes in…for all the short people
Being able to order petite sizes in everyday clothes is a great find never new you done them until I saw an advert showing you done dungarees now have 2 pairs and anouther 2 coming great fit great length and great quality thank you guys kind regards anne
10 gennaio 2024
Risposta di FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great jeans and I actually fitted into…
Great jeans and I actually fitted into a size 10 after losing weight !
5 gennaio 2024
Risposta di FatFace - ST ANDREWS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Perfect staff and clothes
Perfect staff and clothes. Thank you.
*****10 stars*****
10 gennaio 2024
Non scritta su invito
Risposta di FatFace - ST ANDREWS
Hello Martin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - ST ANDREWS
Hello Arthur
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in store lovely, but order never arrivedl…
Staff in store were lovely and helpful and placed an order for me.
However, The order did not arrive. When I contacted customer service I was told I should have been emailed and that a discount code attached - neither arrived.
17 dicembre 2023
Risposta di FatFace - ST ANDREWS
Good Morning Alison,
Thank you for taking the time to leave us a review!
I am sorry to hear there have been some issues with your order in store. I can see you have been in touch with our customer service team and have had a resolution to this matter.
Again, I apologise for any inconvenience this has caused.
If you have any further feedback or questions then please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.