I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years. I always enjoy the customer service of the shop and the relaxed feel. I know the staff... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for ha... Leggi di più
L'azienda ha risposto
I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attend... Leggi di più
L'azienda ha risposto
I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke. I knew exactly what I wanted…. But it wasn’t in stock. Luke went... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
23 Mill Lane, B91 3AR, Solihull, West Midlands, Regno Unito
- 01217 092903
4,5
Eccellente
129 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service and very pleased with my…
Great service and very pleased with my jeans! Easy to order and picked up from store no problems
11 maggio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great products
Great products and very good quality, and the staff always helpful and friendly.
7 maggio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I probably shop in FatFace monthly and…
I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years.
I always enjoy the customer service of the shop and the relaxed feel. I know the staff are on hand if I need them and there’s always a frendly approach.
29 aprile 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Solihull Store
I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attending to customers. The person who handed over my order had an air of unnecessary self-importance, which made the interaction feel uncomfortable.
I had ordered two pairs and needed to return one due to sizing. The staff member who processed the refund was somewhat better and did explain the procedure, but the service still felt reluctant, as though they were simply going through the motions. Overall, the level of customer service was lacking.
16 aprile 2026
Risposta di FatFace - SOLIHULL 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great quality
Great quality, good delivery and nice staff in the Solihull, Birmingham and Stratford stores. Would highly recommend. 👍🏼
27 dicembre 2025
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered easily and came to the store on…quick and easy
Ordered easily and came to the store on time as it should be.
19 febbraio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality products and at a sale…
Great quality products and at a sale price
FatFace delivery to store was very quick and I could try them which would have made for an easy return
2 febbraio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast efficient service
Fast efficient service, disappointed to have to pay postage when value of goods were over £100.00, wasn’t given an option to collect in store.
Refund went through efficiently
6 gennaio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience. Please note the option to collect from one of our stores is at the checkout. Thank you, LE
Ordered online and did click and…
Ordered online and did click and collect. Staff at Fatface pleasant and had a chat. While talking bought 2 more items!
7 gennaio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service Very quick delivery
Great service Very quick delivery, excellent customer support. Will defo return soon👍😁
7 gennaio 2026
Risposta di FatFace - SOLIHULL 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Burgundy suede envelope bag
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for half the price is had to have it and it's definitely worth the wait. The shorter strap is full leather and the longer one is a thick material both nice with an inside zipper and a magnetic closure very stunning
4 gennaio 2026
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Product was lovely just slightly too…
Product was lovely just slightly too big and not really accurate to size guide.
Store colleagues couldn’t figure out how to process the return, it took 3 people 20 minutes to do a 1 person 2 minute task.
29 dicembre 2025
Risposta di FatFace - SOLIHULL 2
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Fat face socks are excellent quality
The socks that I bought as a Christmas gift are of excellent quality. The delivery to the Solihull store was on time and the staff were very friendly
21 dicembre 2025
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - SOLIHULL 2
Hello Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Excellent customer service
Luke served me today and was very polite and helpful. He helped me pick out a pair of jeans and made the whole experience really easy. I’ll definitely be coming back!
3 ottobre 2025
Non scritta su invito
Risposta di FatFace - SOLIHULL 2
Hello Sam,
Thank you so much for your kind words! We're so pleased to hear that Luke made your shopping experience smooth and enjoyable. It's great to know he helped you find the perfect pair of jeans! We really appreciate your feedback and look forward to welcoming you back soon.
Thank you, LE
Amazing service!
Visited the store today, carrie and Morgan were excellent at helping me find a nice outfit for my dinner tonight. I will definitely be visiting again. Thank you so much!
1 ottobre 2025
Non scritta su invito
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Carrie and Ryan were outstanding…
Carrie and Ryan were outstanding workers and very knowledgeable about the products. They are both lovely people.
27 settembre 2025
Non scritta su invito
Risposta di FatFace - SOLIHULL 2
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Great quality clothes and reasonable…
Great quality clothes and reasonable prices with a genuine sale too
Staff are friendly and helpful
8 settembre 2025
Risposta di FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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