FatFace - SHREWSBURY Recensioni 

Wonderful and easy shopping experience. Amazing customer service, very helpful and very happy ladies! Emma is a credit to the business! Will return! 😀

I had great personal service from both Glenda and Emma in the store today and was very pleased with the two items I purchased. I often call into the store when I am in Shrewsbury and always find the staff friendly and helpful.

I recently had to return an item which did not fit quite properly. I returned the item through the Fatface store in Shrewsbury. I was delighted by how helpful the staff were and how quickly my refund was made. And it even included the cost of the postage! Brilliant customer service. Thank you.

Online experience good. In store experience exceptional. Staff extremely helpful.

The staff were friendly and helpful. I have collected online orders from there before and it was easy to do so. I found the returns process (for a loose-fitting item) easy and the staff were good about it.

I hadn’t been sent a code to scan so although my parcel was there in front of me, it took a quarter of an hour for the assistant to process it through the till. I had my order number and the email showing I’d pay but still had to provide numerous details and hand my phone to the assistant to confirm what I was saying and the detail shown.

The staff in Shrewsbury are always keen to help. Friendly, small store but they do try their utmost to help. A store worth keeping!

Visited the little Fatface store in the square Shrewsbury, Shropshire to return a package for my daughter and to collect a top that she had ordered. I knew it would be a little awkward to sort out, but the lady who served me was brilliant. She sorted everything out and helped me to exchange the top which was not suitable by arranging a gift card. She then advised me that they had new stock waiting to be put out. Checked the stock and found me the perfect product. To replace the one that was not suitable.The lady who may have been a manager or a supervisor was lovely and extremely helpful. If you are ever in Shrewsbury and like fatface visit this store. It may be a small store but the staff here have big hearts and make sure that you have a delightful experience shopping in the store.

What a wonderful shopping experience at the wonderful and perfectly formed Fat Face in Shrewsbury. Was made to feel welcome, but not pushed upon, the moment I walked into store with a lovely greeting from Glenda. She proceeded to help me pick out some lovely items, some of which I would not have normally chosen. Excellent, friendly, knowledgeable and all round wonderful customer service. Will continue to go back and hope that Glenda is again on shift. Thank you! What an asset to your team!

Staff who were lovely and went above and beyond to find what we wanted.

Glenda at the Shrewsbury branch went out of her way to help with our purchases
Thanks

Great service from your Shrewsbury store, brought 3 lovely and flattering jumpers, sizing spot on,

I did click and collect this time. I was able to try the clothes on in the shop and return two items immediately. The staff in the Shrewsbury shop were extremely helpful and curtious. My refund was in my bank a couple of days after. Excellent service!

Ordered on line , sent to my nearest store and collected with no issues.

All very good

Excellent communication and efficiency both online and at the Shrewsbury branch.

Fat face store in Shrewsbury has a great sale on so I got a great pair of jeans . Staff was very helpful and polite (cute to) and as itz known fat face is good quality.

I bought jeans in sale, click and collect, two different sizes - 6 & 8, tried on in shop, kept one pair returned the other. Really pleased with purchase. Whole transaction very quick and straightforward, staff in Fat Face very pleasant and helpful.

Very easy to order and staff at shop were delightful. Very happy with purchase as fit perfectly.

Friendly helpful staff. easy order online and returns