I always love shopping in FatFace... The clothes this year are especially lovely, and are always great quality. The most notable thimg for me, is that every time I go to this store the staff are a... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had ordered three items of clothing , one wasn’t a suttable fit the other two items were classed as faulty. The young lady in the store was really helpful and apologetic she even search to see if t... Leggi di più
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Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... Leggi di più
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Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... Leggi di più
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Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, Regno Unito
- 01933 358738
4,9
Eccellente
303 recensioni
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Exemplary customer service
The customer service in this store is wonderful and it’s such a delight to have it in this day and age. With special thanks to Gabe and Janine. On a previous shopping occasion, Gabe went above and beyond to help my mum who has a disability whilst we shopped in store.
4 gennaio 2024
Non scritta su invito
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very pleased with the dress purchased
Very pleased with the dress purchased. Good and quick delivery. Ordered 2 sizes for fit, so easy to return to the shop.
11 gennaio 2024
Risposta di FatFace - RUSHDEN LAKES
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service all round and a fab coat!
We looked in store first and the store colleague in there was great! We went to Rushden Lakes Fat Face - not sure of the lady's name but she put some coats behind the till for us in case we wanted to have a think and come back later - really friendly and great service! We ended up buying online at home, as my 2 year old son was getting tired out at the shops, but the in-store service before really helped us. The coat itself is lovely, such good quality and really keeps my daughter warm!
4 gennaio 2024
Risposta di FatFace - RUSHDEN LAKES
Hello there
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Rushden Lakes store - this is great to hear.
Take care, RL
Great experience at Rushden Lakes
What a great experience at FatFace Rushden lakes. Went to return an item that I bought online unfortunately due to how I paid for it, I was unable to return it in store. Janine found appropriate packaging and helped me pack my products ready to return via post. This meant I could pop across the road to where I needed to drop it off to be returned. You saved me lots of hassle that day. Thanks so much!
Also purchased a coat in the sale. Amazing quality and looks beautiful on 🤩
4 gennaio 2024
Non scritta su invito
Risposta di FatFace - RUSHDEN LAKES
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Rushden Lakes store, we will be sure to pass your comments on to Janine and the team. I hope you continue to have a great shopping experience with us.
All the best, MM
My friend was bitten by a dog just…
My friend was bitten by a dog just outside Fat Face. The lovely lady Hannah was amazing she rushed over and called security. Made sure that my friend was okay. First Aid was administered. Can't thank you enough Hannah. You were amazing.
27 dicembre 2023
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Risposta di FatFace - RUSHDEN LAKES
Good Afternoon Jennifer,
Thank you for taking the time to leave us a review!
I am sorry to hear about your friend and hope she is doing ok! I will make sure to pass this lovely feedback onto Hannah at the Rushden Lakes store, she will be thrilled!
Kind Regards, JW
Mo and Gabe service today on Christmas…
Mo and Gabe service today on Christmas Eve was top notch, Mo especially went above and beyond what is expected to help me find a last minute Christmas present for my husband, fom checking what they have in stock behind the store and even showing what's online on her phone that is the little touches I loved. I am in love with the gift box that you can get for free with the purchase, that's was the cherry on top.
I will be back to purchase more VW brand clothing.
Merry Christmas to FatFace employees thank you again and a Happy New Year.
24 dicembre 2023
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Risposta di FatFace - RUSHDEN LAKES
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found the crew in our Rushden Lakes store to be so helpful and that they offered an exemplary service. I hope you continue to enjoy your shopping experience with us and I will be sure to pass your comments on to the team.
All the best, MM
Clothes are beautiful and Hannah the…
Clothes are beautiful and Hannah the manager is amazing, very kind, helpful and made all the customers feel important, she is a credit to the company, I shop in there frequently and she remembers me every time, Will was also extremely helpful.
14 dicembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Could not fault store collection
Easily ordered item online, collection in local store, easily accessible. Kept in touch via email about delivery. Shop was lively clean & bright & the assistant was very nice and very helpful. All done & out in few mins.
12 dicembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello Tracy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and was delivered to…
Ordered online and was delivered to store on time 👍
12 dicembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello Keith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb performance very quick delivery…
Superb performance very quick delivery shirt first quality
11 dicembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely staff!
Visited store today, needed some help and was served by Hope. She was so friendly and very helpful! Also spoke to another very friendly lady on the way out (sorry didn’t get name) but all made for a very pleasant shopping experience.
12 dicembre 2023
Non scritta su invito
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered 5 items recieved 1 eventually
Ordered 5 items, 1 item sent to wring store and then redirected, other items nowhere to be seen.
27 novembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello Dave
Thank you for your review.
I am so sorry I can see that the order has been sent out in 2 separate parcels to the store. This should be there within the next 48 hours.
EP
Good service with a smile
4 dicembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to use website
Easy to use website, easy ordering system and arrived at my chosen location quickly. Very professional staff at the store.
2 dicembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - RUSHDEN LAKES
Hello Gareth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just great
Great website, easy to arrange collection, real quality products- just love it. Staff always very friendly when collecting items
20 novembre 2023
Risposta di FatFace - RUSHDEN LAKES
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rushden Lakes FatFace Store
Rushden Lakes FatFace Store
Was looking for a specific coat that I could not find online as was out of stock in my size. Went to the Rushden Lakes store and spoke to Chris, who was most helpful in locating me the coat. There was one in the Rugby store and he offered to get it for me that weekend (as he was visiting his mum) and bring it back to RL.
He didn’t need to do that and went above and beyond! I now have the coat and love it! Thanks Chris, much appreciated.
9 novembre 2023
Non scritta su invito
Risposta di FatFace - RUSHDEN LAKES
Hello Lulu
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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