I always love shopping in FatFace... The clothes this year are especially lovely, and are always great quality. The most notable thimg for me, is that every time I go to this store the staff are a... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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I had ordered three items of clothing , one wasn’t a suttable fit the other two items were classed as faulty. The young lady in the store was really helpful and apologetic she even search to see if t... Leggi di più
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Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... Leggi di più
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Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... Leggi di più
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Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, Regno Unito
- 01933 358738
4,9
Eccellente
302 recensioni
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Awesome Assistant Abi made a stressful experience into a satisfying positive one
I was shopping for my twin nieces abroad. Abigail, the most helpful and incredible assistant offered to try on both sets of trousers. Thank you Abigail, went shopping thinking would never find something suitable & came home with both pairs! THANK YOU ABIGAIL 🙏🏻🌺🙏🏻
20 luglio 2024
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Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear about the service provided in one of our stores! We hope you love your purchases, and we look forward to welcoming you back soon.
Take care. -GM
Great Experience
Great service, Great retail experience from your Rushden Lakes staff of Christie and Janini.
23 luglio 2024
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Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - RUSHDEN LAKES
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The team were so polite and helpful!
The team were so polite and helpful!
20 luglio 2024
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Risposta di FatFace - RUSHDEN LAKES
Hello Lizzy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service and help from the…
Fantastic service and help from the staff. I especially would like to thank Christopher for going above and beyond to help me get the correct item I was looking for from another store. Christopher phoned me to update me and let me know when my items was ready to collect. Really helpful and friendly staff at Rushen Lakes store. Thank you
15 luglio 2024
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Risposta di FatFace - RUSHDEN LAKES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - RUSHDEN LAKES
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Outstanding service at Rushden Lakes
I have been looking for a Lowen field jacket size 16 for months! Couldn’t find one online, had looked in store and not seen any so wrote to customer services. Received a very nice reply with the advice to go in to a store. So I went to Rushden Lakes store, couldn’t see the jacket and decided to ask about availability. Aimee hadn’t heard of the jacket but looked online and said it looked as though they had 2 in their store. Off she went and after a few tense moments for me came back with the jacket ! To say I was over the moon is an understatement and the lovely thing was Aimee seemed as happy as me 😊 Her customer service was outstanding and with the other crew member behind the counter with her they made my shopping experience a real pleasure. Faultless service and 1 extremely happy customer. Moral is to always ask if you can’t see something on the shop floor and hope you get an Aimee to help you.
11 luglio 2024
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Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We'll be sure to pass your feedback on!
We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Great Customer Service
Great Customer Service
What a great experience at Rushden Lakes Fat Face Outlet, Aimee looked after my every need, and I came away with two outfits which were a wonderful addition to my summer wardrobe.
27 giugno 2024
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Risposta di FatFace - RUSHDEN LAKES
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you had such a great visit to our Rushden Lakes store and that you found Aimee and the crew to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Risposta di FatFace - RUSHDEN LAKES
Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -SM
Had the most perfect help from…
Had the most perfect help from Christine at rushden lakes .. more places need staff like this … amazing service thank you
5 giugno 2024
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Risposta di FatFace - RUSHDEN LAKES
Good Afternoon,
Thank you for sharing your recent experience in our Rushden Lakes store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
Friendly and helpful staff
Recently visited a store at Rushden Lakes. Christine and Lisa were very welcoming and helpful. I would recommend this store as I've always found the staff friendly and helpful. I also really like the clothes
31 maggio 2024
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Risposta di FatFace - RUSHDEN LAKES
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Rushden Lakes store.
Take care, JB
Rushden Lakes shop is so friendly
Rushden Lakes shop is so friendly. They’re all nice and Christine especially is. Can take my pup Silas in knowing he’ll get lots of fuss and cuddles. So good to have a local Fatface.
22 maggio 2024
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Risposta di FatFace - RUSHDEN LAKES
Good afternoon, Jan.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you continue to enjoy shopping with us at our Rushden Lakes store.
Take care, JB
Never disappointed
Makes shopping so great,lovely range of clothes that are flattering to older and younger figures
7 maggio 2024
Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service from us!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -SW
Lovely top and dress
Lovely top and dress, fits to size and look really good, delivered when you said it would and Rushden lakes shop have a lovely team who are really helpful.
10 maggio 2024
Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your items! We look forward to welcoming you back soon!
Take care. -GM
Easy to order and collect.
30 aprile 2024
Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Really pleased with the item
Really pleased with the item.
Arrived on time with prompt updates
Collected from store lovely helpful staff.
2 maggio 2024
Risposta di FatFace - RUSHDEN LAKES
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Rushden Lakes store to be so helpful when you were able to collect your order. I will be sure to pass your comments on to the team.
All the best, MM
Easy transaction.
25 aprile 2024
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very polite and efficient assistant at…
Very polite and efficient assistant at collection.
29 aprile 2024
Risposta di FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and received great customer service. We hope you love your order!
Take care. -GM
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