Always a good experience in fat face Romsey, nice friendly staff always chatty and helpful. Love the clothes and come regularly, also love a sale, I buy for myself and my husband. Quality is really go... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Items were available quickly. I was able to collect from our local store easily for free. Always friendly staff. The quality of the clothing is very good, as per usual. With FatFace the sizes do not... Leggi di più
L'azienda ha risposto
On this particular occasion I ordered my jeans online. My experience was exactly as I imagined - seamless from start to finish. No problems with delivery, Fatface kept me informed.
L'azienda ha risposto
I liked the item I purchased, however I asked for delivery to store & had to wait a few days after the original requested/ available day. I found this a little frustrating as it was a gift for someone... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
20 The Hundred, SO51 8BW, Romsey, Hampshire, Regno Unito
- 01794 519334
4,7
Eccellente
77 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lovely patterned blouse
Like the product I bought very much. 100% cotton and washes and irons nicely. Very helpful staff in Romsey branch
21 marzo 2024
Risposta di FatFace - ROMSEY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very good company to buy from
Very good company to buy from.
The quality is amazing.
The website is very easy to use and in the staff in the shops and very well trained and friendly.
9 gennaio 2024
Risposta di FatFace - ROMSEY
Hi there,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
My order arrived early and was just…
My order arrived early and was just fine. Great service.
14 dicembre 2023
Risposta di FatFace - ROMSEY
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with the service you have received from us and your order arrived with you promptly! We hope you are loving your new Fat Face items!
Kind Regards, JW
Excellent customer service
Easy to order ,quick delivery chose to pick up in-store.Very helpful staff at shop .
6 dicembre 2023
Risposta di FatFace - ROMSEY
Good Afternoon Jane,
Thank you for taking the time to leave us a review!
We appreciate such kind feedback from our customers! I am happy to hear you had a great overall experience ordering with us!
We look forward to welcoming you back soon!
Kind Regards, JW
So easy to order click and collect
So easy to order click and collect, communication is great... and friendly staff..
20 novembre 2023
Risposta di FatFace - ROMSEY
Hi Danielle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No communication
After two visits to the store to collect order I was told it wasn’t there. After 20 days and no notifications I emailed customer services. They told me my order was in store and apologised for not being contacted.
15 novembre 2023
Risposta di FatFace - ROMSEY
Hi Verity,
Thank you for your review. I am sorry to hear that you did not receive your delivery notification. This has been raised with the relevant department to help improve our service. Please accept my apologies for the inconvenience caused. Many thanks-AB.
simple to use website
simple to use website, great to be able to pick up locally in store.
29 ottobre 2023
Risposta di FatFace - ROMSEY
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and efficient delivery
30 ottobre 2023
Risposta di FatFace - ROMSEY
Hello Roger
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Always brilliant here at FatFace in…
Always brilliant here at FatFace in Romsey. It’s not very often I pass the shop without going in. I’m a bit of a jumper person. Staff are always very friendly and welcoming.
1 novembre 2023
Non scritta su invito
Risposta di FatFace - ROMSEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Risposta di FatFace - ROMSEY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Online Romsey branch
I ordered online re the Romsey branch & it arrived promptly & was what I wanted
16 agosto 2023
Risposta di FatFace - ROMSEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely top easy click and collect
15 agosto 2023
Risposta di FatFace - ROMSEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The service is excellent.
The service is excellent.: very quick and the products are of a good quality.
3 maggio 2023
Risposta di FatFace - ROMSEY
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Always great service
27 marzo 2023
Risposta di FatFace - ROMSEY
Hello Kelly, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Customer service is always helpful and…
Customer service is always helpful and friendly.
10 novembre 2022
Risposta di FatFace - ROMSEY
Thank you for your review. We are pleased to hear that you have had such a wonderful experience whilst shopping in our store. Your comments will be fed back to our wonderful team in store! - RS
Helpful staff
6 novembre 2022
Risposta di FatFace - ROMSEY
Thank you for your 5* review! We are thrilled to hear that you have had such a lovely experience when shopping with us. This feedback will be sent to our wonderful team in store - RS
Risposta di FatFace - ROMSEY
Hi Andy, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff
The staff at Romsey store are lovely and very helpful! Will definitely be a repeat customer
11 ottobre 2022
Risposta di FatFace - ROMSEY
Hello Wendy,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care - KS
It was so easy to place my last order…
It was so easy to place my last order and what a delight to find a dress that is a perfect autumn dress
5 ottobre 2022
Risposta di FatFace - ROMSEY
Good afternoon Jules,
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you love your new dress and continue to enjoy shopping with us.
Take care, MM
Friendly helpful staff
I found the staff at Romsey to be friendly and helpful.They welcomed me warmly and were very helpful when I need a different size that wasn't in the shop floor.
19 luglio 2022
Risposta di FatFace - ROMSEY
Good morning,
Thank you for your 5* review. It is great to hear such positive feedback about your recent experience in our Romsey Store. Please be assured that this will be passed on to the team there.
Have a great day!
Take care, EG
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