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FatFace - PORTSMOUTH NHRecensioni 

32
TrustScore 4.5 su 5

4,7

62 Congress Street, NH 03801 Portsmouth, New Hampshire, US


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I've shopped at the FatFace stores at several locations in the US (Annapolis Maryland, Portsmouth New Hampshire, Kennebunkport & Portland Maine) and always grab some great clothes on their summer sa... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Used FatFace for the first time and think it will be our last. Ordered a hoodie that when arrived was too big from the stated size and returned for refund and 2 weeks on despite emails to them no repl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Love their clothing and helpful associates. Also loved the drinks on the back patio while shopping the Christmas Prelude in Kennebunkport. Classy touch!

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • 62 Congress Street, NH 03801, Portsmouth, New Hampshire, Stati Uniti

  • 603 373 0980

4,7

Eccellente

TrustScore 4.5 su 5

32 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(32)

13.367 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Exactly what I ordered and delivered a…

Exactly what I ordered and delivered a lot sooner than expected.

1 marzo 2026
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valutata 5 stelle su 5

Excellent jeans love them Thankyou

Excellent jeans love them Thankyou

23 febbraio 2026
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valutata 5 stelle su 5

Good quick service

Handy location for collection and convenient with helpful friendly staff.

8 dicembre 2025
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Risposta di FatFace - PORTSMOUTH NH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Valutata 5 stelle su 5

Great customer service!

Both Barbara and Susan were kind and very helpful! I have been very pleased with the service at this Portsmouth location. It is much appreciated!

6 aprile 2025
Non scritta su invito
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good afternoon Kate,
Thank you for your kind words! We're so happy to hear that Barbara and Susan provided great service. We truly appreciate your feedback and are glad you had a positive experience at our Portsmouth location!

Valutata 5 stelle su 5

Maggie was amazing and we love this…

Maggie was amazing and we love this store and the staff!!!

17 febbraio 2025
Non scritta su invito
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Portsmouth NH store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

I bought the wrong size and you dealt…

I bought the wrong size and you dealt with the refund promptly and efficiently.

27 agosto 2024
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Bought a rain coat that looks very well…

Bought a rain coat that looks very well made, perfect for rainy Maryland winter days. Abby was very helpful and knows her products.

7 settembre 2024
Non scritta su invito
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good morning Mary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Portsmouth NH store - this is great to hear. Take care, LE

Valutata 5 stelle su 5

Great customer service

Great customer service , awesome clothing

13 agosto 2024
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Friendly atmosphere and cute clothes!

The sales associate at the store was very helpful with suggestions. I ended up buying the same shirt she was wearing. I love it. In the meantime I ordered a shirt on line which came today. Adorable! Nice fabric, seems very well made and both have cute designs. I am doubly happy!

15 luglio 2024
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Quality bag

Quality bag. Easy to use website and quick delivery

3 giugno 2024
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello Graham,

Thank you for your review.

I am glad to hear that your order was delivered quickly. Enjoy your bag!.

Have a great day!

Take care, ED

Valutata 5 stelle su 5

Discovered this store last week

Discovered this store last week. Have made three purchases since. Great store! Wish they were in the Lehigh Valley, PA

10 gennaio 2024
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 5 stelle su 5

Love their clothing and helpful…

Love their clothing and helpful associates. Also loved the drinks on the back patio while shopping the Christmas Prelude in Kennebunkport. Classy touch!

17 dicembre 2023
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good Afternoon Jennifer,

Thank you for taking the time to leave us a review!

We appreciate your positive feedback about our store and our clothing, we love to hear such kind words from our customers.

We cannot wait to welcome you back!

Kind Regards, JW

Valutata 5 stelle su 5
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Valutata 5 stelle su 5

Love FatFace Clothes!

I've shopped at the FatFace stores at several locations in the US (Annapolis Maryland, Portsmouth New Hampshire, Kennebunkport & Portland Maine) and always grab some great clothes on their summer sale.
The quality is great and well made, and staff is always helpful and accommodating.
Always look forward to my summer shopping trips to FF and hope that someday, I'll make it to one of their UK shopes.

9 agosto 2023
Non scritta su invito
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Valutata 3 stelle su 5

Not a great in-store experience

In-store experience was not great--sales staff were very inefficient and, in general, seemed inexperienced. Desired item in size needed was not available, so I ordered while there. Despite assurances that it would be received within 7days, it took nearly two weeks. In the meantime, neither I nor any Fatface rep were able to track the package once it was shipped; finally it just showed up late. Lots of time wasted...then all for naught since the item was oddly cut/shaped for an M and had to be returned. Oh well.

8 giugno 2023
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good afternoon,

Thank you for taking the time to leave us your review.

I am so sorry that you encountered a less than pleasant experience in our Portsmouth NH store and that you had a less than easy time with your order. Please be assured that all feedback will be passed on to the store and the relevant team for review. I hope that your next experience with us is more enjoyable for you.

Take care, MM

Valutata 1 stelle su 5

Used FatFace for the first that will be our last

Used FatFace for the first time and think it will be our last. Ordered a hoodie that when arrived was too big from the stated size and returned for refund and 2 weeks on despite emails to them no replies or refund. We did reorder a next size down but had to do this separately as they do not allow exchanges on returns. So very poor communication and still to date no refund and no doubt will get excuse why refunds take weeks to be completed , but not good enough!!

9 gennaio 2023
Non scritta su invito
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good morning, Paul

Thank you for taking the time to leave us your review and I am sorry to read that you are chasing a refund.

I can see that you have emailed us on 16/01/23 and 18/01/23, we do respond asking for you to allow us 4-6 days to reply. We are busier than usual and are working hard to respond to queries as soon as possible.

Unfortunately, we are unable to offer exchanges via our warehouse as you would do in a store, and we do ask for you to allow 14 days for our warehouse team to receive and process that return for you.

In the meantime, I have responded to your emails to try and help resolve this matter. Please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB

Valutata 5 stelle su 5

Great quality

12 novembre 2022
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Valutata 5 stelle su 5

I always go to the FatFace store when I want something cute to wear! I always have someone comment on my clothing from FatFace.

I always go to the FatFace store when I travel home to Portsmouth, NH. Oh, how I wish that they would open a store in SLC, UT please!

17 ottobre 2022
Logo di FatFace - PORTSMOUTH NH

Risposta di FatFace - PORTSMOUTH NH

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP

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