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FatFace - MANCHESTER 2 Recensioni 

62
TrustScore 5 su 5

4,8

8/10 Exchange Street, M2 7HA Manchester, Lancashire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Clothes fit perfectly the materials used are first class I love the fit perfect jeans I’m going to order another pair sweatshirt fit is perfect love both items

L'azienda ha risposto

Valutata 5 stelle su 5

CUSTOMER CARE - STAFF AT FAT FACE, TRAFFORD CENTRE, MANCHESTER I went in the Fat Face Store, Trafford Centre, Manchester. A young gentleman dealt with me. I found him very helpful as the garme... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a navy Aubrey jumper size 12 - received a grey hoodie size 22! Very disappointed particularly when my refund did not include the postage I paid. Why should I pay postage for your mistake?!

L'azienda ha risposto

Valutata 5 stelle su 5

We were very satisfied with our order that arrived even faster than we had expected! The material and sewing was high quality and the clothing was a perfect fit. We are always satisfied the our order... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • 8/10 Exchange Street, M2 7HA, Manchester, Lancashire, Regno Unito

  • 01618 331544

4,8

Eccellente

TrustScore 5 su 5

62 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(62)

13.685 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Nice Shop! Friendly staff.

Nice shop with a good range of products, bags, purses, scarves and footwear as well as clothing. Level entrance for wheelchair/ disabled access. Friendly staff.

9 agosto 2022
Non scritta su invito
Logo di FatFace - MANCHESTER 2

Risposta di FatFace - MANCHESTER 2

Good Afternoon Benjamin
Thank you for your review.
I am so pleased to hear of your recent experience in our Manchester store. Please be assured that I will pass this onto the crew members involved for you.
EP

Valutata 5 stelle su 5

I went into the shop in Manchester both…

I went into the shop in Manchester both members of staff were excellent couldn't do enough for Mr they were so helpful well done girls I will definitely be calling again

7 agosto 2022
Non scritta su invito
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Risposta di FatFace - MANCHESTER 2

Hi Michelle, Thank you for your review. This is great to hear. Have a great day! - ES

Valutata 5 stelle su 5

Great staff!

Unfortunately I had to return dress bought on line as too short but staff in store were absolutely brilliant. Searched in store and on line to find replacement. Really helpful, friendly and polite.

1 agosto 2022
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Risposta di FatFace - MANCHESTER 2

Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Really love the products I purchased

Really love the products I purchased, and was happy with the delivery time.

11 luglio 2022
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Risposta di FatFace - MANCHESTER 2

Hi Natalie, thank you for your 5* review - I am so pleased to hear that you have had a positive online shopping experience and we look forward to welcoming you back soon! Take care, LE

Valutata 5 stelle su 5

Love fat face always quick with there…

Love fat face always quick with there deliveries 😊

4 luglio 2022
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Risposta di FatFace - MANCHESTER 2

Good morning,

Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the service you received. Have a lovely day! - ES

Valutata 5 stelle su 5

Efficient service

Polite, helpful, knowledgeable staff.

30 giugno 2022
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Risposta di FatFace - MANCHESTER 2

Hi David,

Thank you for your 5* review. I am so pleased to read such positive comments about the Manchester Store. I will be sure to pass this feedback on to the store.

Have a great day!

Take care, EG

Valutata 5 stelle su 5

Lovely friendly helpful staff in the…

Lovely friendly helpful staff in the Manchester St Anne’s Square store.

19 giugno 2022
Non scritta su invito
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Risposta di FatFace - MANCHESTER 2

Hi Rick,
thank you for your 5* review on the Manchester store - this is really wonderful to hear! LE

Valutata 5 stelle su 5

A beautiful summer shirt which can be…

A beautiful summer shirt which can be layered with a tee shirt

17 giugno 2022
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Risposta di FatFace - MANCHESTER 2

Hi Paul
Thank you for your 5* review. I am so please to hear that you are very happy with your summer shirt :)
Take care DW

Valutata 5 stelle su 5

First time ordering

First time ordering, quick delivery, product as described, impressed with service, will use again

7 giugno 2022
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Risposta di FatFace - MANCHESTER 2

Good Afternoon Cath

Thank you for your 5* review.

I am so pleased to hear that your order arrived with you quickly and you received great service from us.

Have a lovely Afternoon!

EP

Valutata 5 stelle su 5

Love Fat Face

Love Fat Face, as well as the great clothes the staff are always lovely.

28 maggio 2022
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Risposta di FatFace - MANCHESTER 2

Good Morning Maggie,

Thank you for taking the time to post a review. Have a wonderful rest of your weekend! All the best -KC

Valutata 2 stelle su 5

Manchester City Centre

I visited Fat Face in Manchester city centre the other day like I often do. I always find the staff to be friendly and helpful and I have a good experience when I’m there. However not the other day, when I overheard (who I can only assume is the manager) talking down to her employees. She was rude and condescending, and as someone who has worked in retail before, I really felt for them. I've been in numerous times throughout the past year and something just felt off. I am surprised I thought fat face would treat their staff with more respect!

16 aprile 2022
Non scritta su invito
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Risposta di FatFace - MANCHESTER 2

Hi Rose,

Thank you for taking the time to write your review. Whilst it's great to see that normally you have a good experience when shopping with us, I do apologise that on this occasion we did not meet your expectations and the environment in store was not to our usual high standards.
Please be assured that your feedback and comments will be escalated appropriately, in order to reviewed.
Hopefully your future visits will be much more similar to what you have experienced previously.
Take care and have a good day, SC

Valutata 5 stelle su 5

FatFace Forever!

FatFace was always one of those stores that, in the past, I walked by thinking 'I must go in there one day'. It was always 'one day', and never 'today' or even 'now'. That is one of the few regrets in my life.

A tragedy in my personal life led me to re-evaluate a lot of things, including my dull and drab wardrobe. I needed to stop existing and start living, and that meant introducing colour to my clothes.

Shaking all over from some really bad anxiety symptoms (it looked like I was standing on one of those vibrating exercise plates at a gym), I found myself opening the door because 'one day' had changed to 'now'.

The staff in Fatface Manchester will never know the true value of the help they gave me that day. Looking at me, I am a greying, balding 50 year old man who you would expect to shop the polyester mens' range at BHS (if it still existed). But the staff in the Manchester shop (and also subsequently im the Preston shop) were so friendly, helped me when needed, and treated me as an individual. This included the staff member who helped carry my bag down the stairs so that, given my shaking, I could hold the hand rail and take my time so that I wouldn't fall. The staff don't know it but, and I am not exaggerating, they saved my life that day.

To the staff in the shops (particularly Manchester and Preston), and to the staff working in the online shop and distribution centres, I say a huge and very heartfelt personal thankyou. I am able to write this review because of you. Thank you.

And for the managers and board of FatFace, the clothes you make and sell are, in my opinion and without exception, excellent quality, hard wearing and inspirational. I can't help it, but the Airlie has so captured my imagination and newly found spirit to live that, in the space of less than a year I have bought around 15 of them all in different colours. Equally your polo's, Henley, t-shirts and Chinos have all been introduced to my wardrobe in significant numbers. Some would possibly say I am obsessed but, if I am, then so long as I have the means to continue to shop at FatFace, it is an obsession that I am more than happy to live with.

Keep up your fantastic work FatFace! You, your staff and the clothes you sell have changed 'one day' to 'today, tomorrow and forever' for me. I may be a nobody, but I am a nobody that is here today because of FatFace. Thank you.

8 marzo 2022
Logo di FatFace - MANCHESTER 2

Risposta di FatFace - MANCHESTER 2

Hi Thomas,
Thank you for taking the time to leave your review. It has really moved us, it's so wonderful to read and we will certainly ensure that this is shared internally.
Glad you love our Airlie; it's what we started with and a heritage piece we are truly proud of.
We appreciate the positive feedback about our store crew making your shopping experience feel extremely personal to you. We pride ourselves on excellent customer services, so we are happy to hear that our crew made you feel so welcome. I will make sure that your lovely comments are passed onto the store directly.
Enjoy the rest of your day. All the best-AB.

Valutata 5 stelle su 5

Manchester exchange square

Have visited this store twice now. Each time the store has been immaculate. The staff are so helpful zz

I am always happy with the quality of my purchases. Thanks fat face

7 febbraio 2022
Non scritta su invito
Logo di FatFace - MANCHESTER 2

Risposta di FatFace - MANCHESTER 2

Good Morning Abigail,
Thank you so much for the 5 star review, it is great to hear such positive feedback about your shopping experience in our Manchester Store. Please to read that you are also happy with your new purchases. Have a great day. LM

Valutata 5 stelle su 5

Brilliant quality item and service

Brilliant quality item and service - already spent over £500 in sales for whole family. I love the little detail on collar and lining.

6 febbraio 2022
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Risposta di FatFace - MANCHESTER 2

Good Morning, Thank you for the great 5 star review. It is great to hear that the whole family got treated in the sale and that you receives such good service. Thank you for being a loyal customer. Have a lovely day. LM

Valutata 5 stelle su 5

Fatface Store

Fatface Store, City Centre Manchester. An elegant immaculate store. Beautiful products. Superb display. Staff was friendly and professional. Special thanks to Petra for being helpful.

5 febbraio 2022
Non scritta su invito
Logo di FatFace - MANCHESTER 2

Risposta di FatFace - MANCHESTER 2

Hello Susanna, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Thank you for being a loyal customer of ours! Have a great day! Take care, LM

Valutata 5 stelle su 5

Excellent service

Excellent service, prompt delivery

26 gennaio 2022
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Risposta di FatFace - MANCHESTER 2

Good Afternoon Tracy, Thank you for taking the time to leave us your review.
It’s great to read that you had excellent service and your order arrived with you so quickly! We do hope that you are happy with your items!
Take care, LM

Valutata 1 stelle su 5

I ordered a mens jumper for a Christmas…

I ordered a mens jumper for a Christmas present in store, as they hadn’t the size I wanted. This was early November.
It supposedly got delivered to a totally wrong address, different to the one I gave them and on the receipt.
I went into the store in my lunch hour, after the manager ringing, they sorted out another to be sent. Went back into the shop Tuesday as I hadn’t heard anything, then literally received an email then saying it was being sent and I would receive an email within 48 hours to update me on my delivery! It is now Saturday evening, well over 48 hours with no further communication ann no d no delivery.
I really haven’t time to go in to the shop yet again to sort this matter out.
I paid £56 for something I haven’t received and have had to keep chasing after a wrong delivery.
I sincerely hope the jumper arrives soon as it’s a present I thought I had ticked off!
I will think twice before ordering anything again.

27 novembre 2021
Logo di FatFace - MANCHESTER 2

Risposta di FatFace - MANCHESTER 2

Hi Pam
Thank you for spending the time to leave us a review. I am sorry to hear that the Jumper has not arrived. I have emailed you separately to get this resolved quickly for you. Best wishes DW

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