FatFace - KINGSTON 3 Recensioni 

Collection made easy by very pleasant staff. Happy experience.

Kingston branch the assistant Tessa was extremely helpful in looking up the type of shorts I needed as she knew there was another pattern in the style I already had and liked. She ordered them for me, ( as not available in store) and they were delivered to store ( free) in two days. Great quick service. The shorts are fab! Thank you Fatface

The shop is laid out in sections which makes it easy to navigate your shopping journey and enhances your experience. The staff are noticeably, with a friendly’hello’, but are there if you need them.

Such wonderful, friendly staff. Asked if they could help with anything, when I mentioned I was looking for a top to go with the skirt I was wearing they suggested great options and ordered a dress for delivery for me because the size I needed was not in stock. Such wonderful humour and cameraderie among staff makes for an amazing shopping experience, from the happy buyer of an evil goat t-shirt 😂

Two shirts were as described, look good, happy with purchase. Men’s short sleeved linen and cotton. Too bad that I was advised about a 3 day delay, on the morning of collection: they were a gift for that day! We changed plans, went elsewhere, only to receive another message that the shirts were in store! so we drove back to Kingston to collect. Given £10 voucher as compensation

Helpful and friendly staff, shop laid out well.

It’s nice environment and nice staff and good clothes

Brilliant and friendly staff at FatFace in Kingston! Made my errands on behalf of my two teenage daughters a joy!!! 🤩

Easy to order online and click and collect . Pleasant experience in store . Very helpful staff.

friendly helpful staff and prompt delivery of items to store.

Warm and helpful

I could find exactly what I wanted online. And it was lovely to order something in the sale that wasn't in the shop. Liked I could pick it up and not pay delivery charges.

Staff in the Kingston branch are unhelpful and rude! I was trying to return something for my mum, who was unable to get to the store, and rather than apologising politely to say this wasn't possible the staff were dismissive, unfriendly and passive aggressive and it was honestly one of the rudest encounters I've ever witnessed as a customer. I won't be returning back to this store.

Have ordered from Fatface as I never knew that did clothes for the fully figure. I did not feel intimidated by the staff.
They didn't have my size but I ordered on one day and it was with me the next.
I ordered the Mabel jacket and the Nia dress. Love them.
Great service and great clothing

Ordered jeans online to store, clear communication and arrived on time.

Customer service very poor. Lady opening the shop didn’t respond even for Good Morning. If you are not happy change your job. Went to White Stuff. Amazing service as always and better offers.

Yana was amazing! She helped me find jeans and pants after the airline lost my luggage. She was thoughtful and complimentary and dealt with my body issues professionally. I will come back for help in the future and tell all my friends!

The Kingston store is immaculate! Despite being in the throes of the Boxing Day sales, the store is beautifully maintained and the start were so lovely to my slightly feral toddler!

One of the best stores I’ve been to in a long time :)

I have been looking at your women's PJs for a number of years but the quality was never there for me. Way to flimsy compared with the mens. I looked on envious of my partners FF PJs with Polar Bears, Penguins etc thick and super comfy.
This year however you have excelled yourselves. Not only thicker, better quality women's PJs but with whales on them! So good I bought both styles and the matching T-shirt.
As an avid whale watcher, I couldn't be more thrilled. Can't wait to wear them on my next Whale Watching Expedition!
Well done FF. I've been a customer for over 30 years and will continue to be for as long as you maintain your quality and design edge ie contrasts, buttons etc which set your clothes apart!

I loved my shopping experience at FatFace in the new shop at Kingston. Gail and Yana were so helpful - I think it has to be one of my best shopping experiences. I have PKD and a very long back so need a particular fit of clothes. Both Gail and Yana recognised my issues and were so considerate, going out to the stock rooms to find items that weren’t even on display yet, then really looking after me as I tried everything on. They did all of this without mentioning anything or asking any questions. I really felt looked after and spoilt. The range of styles at Fatface was great and the service was exceptional. A really lovely pre-Christmas shopping experience. I will definitely be coming back!