I have purchased clothes both online and in store recently and love the items I have bought. The lady in the Kendal store was lovely and very helpful. Some other brand stores could learn a lot from h... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I struggle to find decent jeans that aren’t too long or too skinny & these are perfect & I ordered them from looking at other customers reviews. They are the perfect length & a really comfy fit & exc... Leggi di più
L'azienda ha risposto
I bought a dress from Fatface which was advertised as a 2 in 1. The brown version of it is a dress and separate jumper over the top but the blue one I bought is all in one - not a dress and separate... Leggi di più
L'azienda ha risposto
Love the shops, online site is great, clear pics and descriptions, like the reviews, both good and not so good, gives a good idea about sizing etc, more videos of items would be good, especially on mo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
15/17 & 17a Stricklandgate, LA9 4LY, Kendal, Cumbria, Regno Unito
- 01539 727810
4,5
Eccellente
51 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Staff very helpful
Staff very helpful in exchanging/ordering items due to incorrect size label received on item.
5 maggio 2026
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer care is excellent
I have purchased clothes both online and in store recently and love the items I have bought. The lady in the Kendal store was lovely and very helpful. Some other brand stores could learn a lot from her manner and willingness to help.
I understand the need to charge postage for online purchases but I feel that there should be a cut off figure to qualify for free delivery.
31 marzo 2026
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
Ordered for delivery to store, arrived on time and staff in Kendal store always helpful.
17 marzo 2026
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice dress but not as advertised
I bought a dress from Fatface which was advertised as a 2 in 1. The brown version of it is a dress and separate jumper over the top but the blue one I bought is all in one - not a dress and separate jumper. However it is a nice dress but not as advertised.This may disappoint some people. The retailers in the Kendal store are ver6 helpful
17 febbraio 2026
Risposta di FatFace - KENDAL
Hi Margaret, thank you for your review.
We're sorry to hear that the dress wasn’t quite what you expected.
We can confirm that the Noa dress product description explains that the jumper is designed to layer over the dress, and the images aim to show how the garment is constructed. The images do show that this is two separate items.
We will of course pass your comments to the right team.
Thank you, LE
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really quick delivery to the store.
19 agosto 2025
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Big on quality great on style
Great quality clothing and great service as always. Best choice in the High Street or online. Most importantly they offer tall fittings - most welcome when you are 6 feet 6 inches tall!
30 giugno 2025
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent staff
Staff when I collected it were very helpful and friendly....especially Holly...Will definitely shop there again!!
3 luglio 2025
Risposta di FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Met with indifference
I thought the member of staff who served me when I went to collect my order was very indifferent to me. I felt like he had better things to do than to help me. Not very impressed.
6 dicembre 2024
Risposta di FatFace - KENDAL
Hello Nick
Thank you for taking the time to leave your review. I am sorry to hear that you felt this way after shopping in our Kendal store. This isn't what we like to hear.
I'll ensure that this is passed to the correct team.
Thank you, LE
Our local shop in Kendal was so helpful.
I rang our local shop in Kendal to enquire if they had a pullover in my daughter's size for Christmas. They didn't have the size, but kindly rang round other branches nearby, and located one in Kirkby Lonsdale which was reserved for me to collect this afternoon.
2 dicembre 2024
Non scritta su invito
Risposta di FatFace - KENDAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
From ordering
From ordering, being kept up to date with delivery and
collection from local store.
7 novembre 2024
Risposta di FatFace - KENDAL
Hello Christine
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kendal store - this is great to hear. Take care, LE
Brilliant service
I ordered two skirts to get the size right. Delivery was really prompt for both skirts - much less than the given times. The return for the unwanted skirt was also processed really quickly. I think your service is excellent (plus I love your clothes).
21 agosto 2024
Risposta di FatFace - KENDAL
Hello Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Everything I ordered was perfect
Everything I ordered was perfect. It arrived in store in good time. Service was great in store. Happy customer.
21 giugno 2024
Risposta di FatFace - KENDAL
Good afternoon, Marianne.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon online or at our Kendal store.
Take care, JB
Love the clothing!
Love the shops, online site is great, clear pics and descriptions, like the reviews, both good and not so good, gives a good idea about sizing etc, more videos of items would be good, especially on more average shaped models! Staff in my local store friendly and helpful, shop well laid out,somewhat limited in lines they carry due to size of shop, otherwise a great store!
26 giugno 2024
Risposta di FatFace - KENDAL
Good afternoon, Gina.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon online or at our Kendal store, and will pass on your comments to our web team for future review!
Take care, JB
Risposta di FatFace - KENDAL
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always reliable
Bought these trainers to wear in Australia but had to leave them in Oz - no room in luggage. Delighted to find them still available. They walked me along the Great Ocean Road, into the Sydney Opera House, and through the streets of Melbourne. Walking me around my home town now
20 maggio 2024
Risposta di FatFace - KENDAL
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you were so impressed with your recent purchase of the trainers and that they were reliable on your great travels! I hope you continue to enjoy our products as much as we do and I hope they continue to get you through many a grand adventure!
All the best, MM
Can't go wrong with Fat Face.
FatFace is my favourite shop and the products are always excellent quality, colourful and fun
17 maggio 2024
Risposta di FatFace - KENDAL
Good afternoon, Andrea.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon online or at our Kendal store.
Take care, JB
Great Cloths.
Great cloths at Great prices, and a
Really good selection always look
Good.
20 aprile 2024
Risposta di FatFace - KENDAL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fast and friendly.
Excellent click and collect service in Kendal store today. Fast and friendly. Thanks!
15 marzo 2024
Non scritta su invito
Risposta di FatFace - KENDAL
Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! TS
Top Quality!
I’d already bought this button-neck heavy-knit sweater for my husband in-store in Kendal, and he liked it so much, I bought another for him in another colour online (as the store no longer stocked it in his size). He loves that one too
14 febbraio 2024
Risposta di FatFace - KENDAL
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that your husband is loving his new sweater! I hope you continue to enjoy your shopping experience with us.
All the best, MM
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