In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Fantastic store and staff. Couldn't do enough for me. Arrived quickly, as did the email I received before going to the store. My complete order arrived and the quality was as always excellent.
L'azienda ha risposto
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Leggi di più
L'azienda ha risposto
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Regno Unito
- 01423 538773
4,8
Eccellente
125 recensioni
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Fantastic Service
Exceptional service from the Harrogate staff especially Danny who went farther than the extra mile.
25 dicembre 2024
Risposta di FatFace - HARROGATE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - HARROGATE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - HARROGATE
Hi Dawn, Thank you for your kind words! We're delighted to hear that you enjoyed your recent purchase and found our staff helpful. We appreciate your feedback and look forward to serving you again soon. Take care, LE
Very helpful friendly staff
I ordered a cardigan online to be delivered to store. It arrived very quickly. When I went to collect it they had a choice of sizes, so I tried a couple on and decided that I needed the bigger size. The staff in store were very helpful, refunding on the online order to enable me to buy the larger one. I ordered the smaller size as I already have two “rose” cardigans in a 12, this new design seems to come up smaller
17 luglio 2024
Risposta di FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I love my Fatface shirred midi dress
I love my Fatface shirred midi dress. I am quite pear shaped so always order clothes in 2 sizes online and never have a problem returning items and receiving a prompt refund.
The clothes themselves are well made, wash well and last for years. They also cater to various age groups. Highly recommend them.
16 luglio 2024
Risposta di FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Harrogate…Branch
Friendly helpful staff at the Harrogate branch .Good range of sale items with generous discounts. Shop is well set out and a pleasant place to browse and shop.
28 giugno 2024
Risposta di FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Good value espadrilles in the sale
Good value espadrilles in the sale, but it was the lovely man in the shop at Harrogate who made it a good shopping experience
17 giugno 2024
Risposta di FatFace - HARROGATE
Hello Tonia,
Thank you for sharing your recent experience in our Harrogate store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Love Fatface
Love Fatface! The clothes are great quality and lovely styles and patterns. Bought the dungaree shorts in pink, they fit well and are comfortable so bought the black ones too!
Staff were super helpful with finding sizes and helping with online order.
5 giugno 2024
Risposta di FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Dressed like a princess, by a magical shop assistant!
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of dress she wanted in the size she needed, and giving us advice on footwear that worked well for it. We came away fully prepared for the occasion; my daughter is thrilled with our purchases and the whole experience was made magically easy.
31 maggio 2024
Non scritta su invito
Risposta di FatFace - HARROGATE
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Harrogate store.
Take care, JB
Friendly efficient staff
Ordered online to be delivered to store. It was no hassle, email when it was dispatched and when it arrived in store as you would expect. Harrogate staff were quick and efficient and friendly. The clothes are quality, they always that's why I shop at Fat face. Even found another sale bargain whilst in store.
18 maggio 2024
Risposta di FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order
Easy to order, simple to collect from store. Genuine sale prices - which all fit fine, great!
30 aprile 2024
Risposta di FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great products and customer service
Great products and customer service. No hassle returns and always end up buying more things when I return things.
22 aprile 2024
Risposta di FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with your items and have received great customer service. We look forward to welcoming you back soon!
Take care.- GM
Friendly and helpful
I always love going to Fat Face, the staff are so helpful and friendly, without being ‘pushy’.
25 aprile 2024
Risposta di FatFace - HARROGATE
Hello Lorraine,
Thank you for your 5* review.
I am pleased to hear about your positive experience in our Harrogate store!
We look forward to welcoming you back soon!
Have a great day!
Take care, ED
Friendly staff
Friendly staff, had to return some items and dealt with in Harrogate with no problems
31 marzo 2024
Risposta di FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Efficient delivery to local store.
20 marzo 2024
Risposta di FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wellingtons
I bought a pair of wellingtons. I have worn them several times but the first time in the water and I got a wet foot! I only had a credit card transaction proving my purchase but was still given a refund. Thanks to Danny at the Harrogate store. Great customer service.
23 marzo 2024
Non scritta su invito
Risposta di FatFace - HARROGATE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you encountered such a great experience during your visit to our Harrogate store despite the issue with your wellington boots. I will be sure to pass on your lovely comments to the team.
All the best, MM
Great product
8 febbraio 2024
Risposta di FatFace - HARROGATE
Good Morning Besa,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
I purchased 2 items in the sale from…
I purchased 2 items in the sale from the Harrogate shop 27/01/24. On looking at my receipt at I home I noticed I had been charged VAT on the sale price which was quire wrong. I returned to the shop to return the goods and objected to this incorrect pricing. I was given a totally unconvincing excuse involving the bar codes. A refund was agreed and processed onto the debit card used to buy the goods. I am still waiting for my refund to be processed 2 weeks later.
27 gennaio 2024
Non scritta su invito
Risposta di FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear about this, and apologise for any inconvenience caused.
Please do get in touch with our friendly customer service team -customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care. -GM
The staff in the Harrogate branch of…
The staff in the Harrogate branch of Fatface are always so helpful. I needed help with something on line and the young assistant found me the product code, wrote it down for me and also checked to see if the item was still available in my size. Nothing was too much trouble. That is standard practice from the staff in there it seems.
12 gennaio 2024
Risposta di FatFace - HARROGATE
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your items and we look forward to welcoming you back soon. Take care, LC.
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