Buchanan Street, Glasgow store ordered for me. Staff do not hesitate to assist and are extremely helpful. Shirt I bought is exactly the right fit for me giving a flattering flow, quality great and a... Leggi di più
L'azienda ha risposto
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The clothing is unusual and unlike many chain stores. The styles for me are appealing and varied colours and patterns. I have found the staff helpful. The store is well laid out
L'azienda ha risposto
Visited the store, on the 22nd of February, to buy a pair of jeans that i love from FatFace. Unfortunately they didn't have my size in stock but the lovely, helpful girl Natalie sourced one for me an... Leggi di più
L'azienda ha risposto
Picked up ordered items from Buchanan Street, Glasgow branch. Process very easy, tried on jacket and it was a good fit, staff gave me a bag to get it home, as on line order bag damaged upon opening.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 4 185/221 Buchanan Street, G1 2JZ, Glasgow, Lanarkshire, Regno Unito
- 01413 532862
4,8
Eccellente
189 recensioni
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Efficiency of ordering and returns
Efficiency of ordering and returns . Delivery could be more secure by using Royal Mail . I’ve consistently had parcels opened by the courier. Great quality stylish clothes. Staff at Buchanan st Glasgow store sincerely helpful and welcoming .
7 novembre 2024
Risposta di FatFace - GLASGOW 3
Hello Eileen
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Glasgow store - this is great to hear. Take care, LE
The girl who served me was very…
The girl who served me was very pleasant and very professional
28 agosto 2024
Non scritta su invito
Risposta di FatFace - GLASGOW 3
Hello there
Great and fashionable clothing at Fat Faceat
I found very wood and fashionable clothing and accessories
19 agosto 2024
Risposta di FatFace - GLASGOW 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
already bought clothing from Fat Face
already bought clothing from Fat Face. This top is the usual excellent quality.
13 agosto 2024
Risposta di FatFace - GLASGOW 3
Good afternoon, thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :) Take care, CD
After 7 days of waiting for it to be…
After 7 days of waiting for it to be delivered to the shop, I have now been informed that Royal Mail has mislaid it. Hence I have
now cancelled the order.
It's not FF's fault and have needed to buy them elsewhere.
PS Royal Mail are dire!
12 agosto 2024
Risposta di FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear about this, we apologise for any inconvenience or disappointment caused. If there is anything further, we can assist with, please feel free to get back in touch.
Take care. -GM
Delighted with my purchase
Delighted with my purchase, it was straightforward from ordering to me being in receipt of my order.
7 agosto 2024
Risposta di FatFace - GLASGOW 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ease of ordering.
Ease of ordering and friendly staff in the shop. Also emails keeping me up to date with the order
5 agosto 2024
Risposta di FatFace - GLASGOW 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy ordering
Easy ordering & notified when ready to pick up in store. Excellent service all round...thank you
27 luglio 2024
Risposta di FatFace - GLASGOW 3
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The team at Buchanan street are so…
The team at Buchanan street are so super helpful. It’s a joy to go shopping here.
5 agosto 2024
Non scritta su invito
Risposta di FatFace - GLASGOW 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pirchase was perfect for the purpose required.
Ordered my item online and chose to pickup at named store nearest my location. Found the staff to be very attentive and welcoming. Lovely store and stock well set out with no pressure from staff when browsing. Good experience overall
23 luglio 2024
Risposta di FatFace - GLASGOW 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Great experience
Great to go into an actual Fatface shop - first time since the branch at The Fort closed. It was lovely to browse and try on instead of ordering online and often having to reorder in a different size. I bought 2 tops which I wouldnt have bought without seeing them. Please don't close this last Glasgow store.
27 giugno 2024
Non scritta su invito
Risposta di FatFace - GLASGOW 3
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you found the crew in our Glasgow store to be so lovely and that you enjoyed your visit to the store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Risposta di FatFace - GLASGOW 3
Hello Drofn,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Helpful staff. Great product
20 giugno 2024
Risposta di FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item and had a good experience instore. We look forward to welcoming you back soon!
Take care.- GM
Great products and materials
Great products and materials. Received on time after ordering online.
3 giugno 2024
Risposta di FatFace - GLASGOW 3
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your recent order and that this was received on time. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great staff
The item I wanted to buy was unfortunately not available in my local store, so I had to buy it online. I really appreciate that the staff let me try my Click and Collect item on in-store, and they helped me return it, order a better-fitting size, and work out a problem with the new delivery address. If the whole thing had been online-only, I probably would have felt quite frustrated with these very normal challenges with sizing and delivery, but the in-store staff were so lovely and supportive, and this completely changed how it felt. I'm really glad to have this store near me and would be very happy shopping here again.
15 maggio 2024
Risposta di FatFace - GLASGOW 3
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Glasgow store.
Take care, JB
Very helpful staff
Very helpful staff, friendly and approachable.
Good quality clothing
16 maggio 2024
Risposta di FatFace - GLASGOW 3
Good morning,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Risposta di FatFace - GLASGOW 3
Good afternoon, Alex.
Thank you for leaving us this review about your Click n' Collect shopping experience with us. We look forward to you shopping with us again soon at our Glasgow store.
Take care, JB
Risposta di FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5p
Take care- SW
Still waiting on my returned item…
Still waiting on my returned item (returned to store on the 12th May) to be credited back to my account.
11 maggio 2024
Risposta di FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave us this review.
I am sorry to hear you are awaiting a refund from us.
In cohesion to our returns policy, refunds will be processed within 14 days of us receiving your return. This delivery date can be determined using your tracking service.
Once processed, we’ll send you an email to confirm it’s all gone through. For the full policy, please visit our 'Returns' page on our website.
Take care. -GM
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