My husband and I have recently started shopping at Fatface in Evesham. The staff are always friendly and very helpful. Annie and Lisa are exceptionally good at assisting us and when items have not bee... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 14 The Valley, Evesham Country Park, WR11 4TP Evesham, Worcestershire, GB
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The assistant was pleasant and helpful, my purchase is lovely, cannot beat fat face for stylish flip flops, I get them every year, quality is excellent. Notwithstanding the above the main reason for s... Leggi di più
L'azienda ha risposto
Usually shop in store, was away so ordered online to pick up at my local store. Easy ordering and kept informed of progress, picked up and helpful staff at Evesham store helped me with another purchas... Leggi di più
L'azienda ha risposto
That not quite true that I choose the next store as my email clearly stated’ Good news, your parcel is in our Evesham store ready for collection. Then it continues saying ‘ if collecting from a Next... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di abbigliamento donna
- Negozio di abbigliamento uomo
- Negozio di accessori di moda
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 14 The Valley, Evesham Country Park, WR11 4TP, Evesham, Worcestershire, Regno Unito
- 01386 443928
4,8
Eccellente
129 recensioni
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Excellent quality.
Ordered on line & collected in store. Not because it’s free to store but so I can have a browse. Staff lovely & just love fat face.
9 febbraio 2024
Risposta di FatFace - EVESHAM
Good Morning,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Evesham’s lovely staff
Staff are always really helpful I couldn’t return a parcel at the store so the cashier actually helped me fill out the form and did up parcel ready to send for me .
24 gennaio 2024
Risposta di FatFace - EVESHAM
Hi Amanda,
Thank you for taking the time to leave a review.
I’m happy to hear you had such a lovely experience at one of our stores. I will pass this feedback on so the store can be recognised! We look forward to welcoming you back soon.
Take care, LC.
The girls are always really polite
The girls are always really polite, helpful,friendly and go above and beyond! Also lovely that they recognise you for a chat makes the world of difference and a shopping experience personal and happy
8 gennaio 2024
Risposta di FatFace - EVESHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A good days shop.
Every aspect of your shop has been a pleasurable experience for my wife and I.
5 gennaio 2024
Non scritta su invito
Risposta di FatFace - EVESHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Evesham store. I hope you continue to have a great shopping experience with us.
All the best, MM
Great service and quality
The purchases I have made on line have been so smooth and faultless. Sizes and colours are perfect.
In store purchases have also been a great experience, so friendly and professional.
28 dicembre 2023
Risposta di FatFace - EVESHAM
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went in the Evesham Valley store to see…
Went in the Evesham Valley store to see rail marked Sale £30 or under. Took top to till to find it was £40. Whilst explaining that the rail was marked £30 or below a manager I guess, came over and said to meet trading standards she would take the items off the rail for 24 hours. No apology or offer of selling at the advertised price and really rude in her manner in front of others. I had not asked for anything but do not expect such poor service. As leaving another customer said they are always doing it. Really disappointing for this brand
Is it correct that you price sale items incorrectly then just remove from sale for 24 hours without even an apology. Also this is not a one off as another customer said the same had happened previously with them as stated above.
29 dicembre 2023
Non scritta su invito
Risposta di FatFace - EVESHAM
Good morning, Paul.
Thank you for taking the time to leave us your review on your recent visit to our Evesham store.
I am sorry to read you didn't receive the level of service you expect from us. I will pass on your feedback to the relevant parties to investigate further.
I hope this one off experience has not deterred you from shopping with us again in the future. JB
User friendly website
User friendly website, great products and speedy delivery over Christmas week.
19 dicembre 2023
Risposta di FatFace - EVESHAM
Hello Tarnya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Service efficient and fast
9 dicembre 2023
Risposta di FatFace - EVESHAM
Hello Fay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I’ve bought both in store and online…
I’ve bought both in store and online and have had great experiences with both.
6 dicembre 2023
Risposta di FatFace - EVESHAM
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you consistently enjoy your shopping experience with us, both in our Evesham store and online. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Click and collect
I ordered on click and collect, was told be approx 7 days, was at shop in 2, !! Brilliant.
11 dicembre 2023
Risposta di FatFace - EVESHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I had reason to ring customer services…
I had reason to ring customer services who were very helpful and the assistant in store when I went to collect my order was extremely pleasant.
8 dicembre 2023
Risposta di FatFace - EVESHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good Quality Clothing
I was able to order online and collect from my local store free of charge!
27 novembre 2023
Risposta di FatFace - EVESHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line and returned to a store…
Ordered on line and returned to a store Easy to do. Staff were very pleasant.
23 novembre 2023
Risposta di FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I often go to the Evesham store
I often go to the Evesham store. Lisa and her co-workers are always very cheerful and friendly. They let you browse and try things on but are there if you need help. It's such a nice atmosphere there and you don't feel rushed, which usually means I end up buying several things.
22 novembre 2023
Risposta di FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really quick delivery
Really quick delivery, cardigan gorgeous - colour, fit and feel!
14 novembre 2023
Risposta di FatFace - EVESHAM
Hi Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Never arrived and no money back
9 novembre 2023
Risposta di FatFace - EVESHAM
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
I am sorry to hear you have not yet received your order. I can see you have spoken to a member of our customer service team and they have informed you further on your order.
If you have any further questions then please do get back in touch on our email customerservices@fatface.com.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Brilliant service & product just as…
Brilliant service & product just as perfect as expected
30 ottobre 2023
Risposta di FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great clothes and great staff
16 ottobre 2023
Risposta di FatFace - EVESHAM
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The assistant couldn’t have been more helpful.
I had an issue with an item previously bought.
The lady who was serving me went out of her way to sort out the problem and managed to find a replacement in some older stock.
I was delighted as had loved the item.
30 settembre 2023
Risposta di FatFace - EVESHAM
Thank you for your 5* review regarding your recent visit to our Evesham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy to order and easy to return.
24 settembre 2023
Risposta di FatFace - EVESHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your recent order and that you found ordering and returns easy to navigate.
All the best, MM
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