Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Leggi di più
L'azienda ha risposto
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Leggi di più
L'azienda ha risposto
The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Regno Unito
- 01244 311486
4,9
Eccellente
246 recensioni
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Risposta di FatFace - CHESTER 2
Hi Dave, thank you for leaving a review. It's great to hear that our Chester staff provided such friendly service, and we hope you love your new joggers! Take care, CD
I like fat face clothing but I don’t…
I like fat face clothing but I don’t like their customer service at all.
It happened to me twice that full order wasn’t delivered. First time they promptly Desptached it second time the customer services simply told me everything was delivered when I told them a dress and slippers were not delivered .
They initially told me that they investigate with the warehouse which can take 5 days or so but after the call they straight away emailed me saying all items were delivered , I asked for proof and never heard back.
I paid £69 for the dress and around £25 for slippers which I never received.
I am very annoyed but I like fat face clothing and in future I will only go to the store not online.
I am not saying there service is always bad but my experience was very poor
30 agosto 2023
Risposta di FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered some issues with your recent order.
I can see that my colleague has now popped you an email this morning regarding this matter so I trust that this has now been resolved for you.
Take care, MM
Good product at a good price
Good product at a good price. Ordering and picking up from local shop was quick and easy. Staff are always helpful and friendly.
23 agosto 2023
Risposta di FatFace - CHESTER 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great delivery..
Great delivery... On time & very friendly staff.
Love my green trouser outfit...
20 agosto 2023
Risposta di FatFace - CHESTER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass your feedback on to our lovely store crew, too. Take care – LB
Staff at Chester shop brilliant to me…
Staff at Chester shop brilliant to me and others
18 agosto 2023
Risposta di FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very nice and helpful staff make it a…
Very nice and helpful staff make it a pleasure to shop at Chester Store
26 agosto 2023
Non scritta su invito
Risposta di FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
Good service. The item I bought was really nice and just as described. I had it delivered to the shop. It came quickly and there was no problem picking it up
8 agosto 2023
Risposta di FatFace - CHESTER 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, SK
Risposta di FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Click & collect went smoothly
Click & collect went smoothly. ID required. No problems encountered. Item received in a small bag.
7 agosto 2023
Risposta di FatFace - CHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Risposta di FatFace - CHESTER 2
Thank you! 🤩 - RS
Ordered on line and delivered to local…
Ordered on line and delivered to local shop, kept fully informed of progress
6 agosto 2023
Risposta di FatFace - CHESTER 2
Thank you for your comments, we deeply appreciate your feedback! - RS
The shop did not have the size I wanted…
The shop did not have the size I wanted in stock so the assistant suggested I order it on line and come back to shop to collect it . I was told my purchase would arrive within 2 to 5 days.I am pleased to say it arrived 2 days later . I am totally satisfied with my purchase .
7 agosto 2023
Risposta di FatFace - CHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
V helpful store assistant
V helpful store assistant. Originally bought patterned dress but felt colour didn’t suit me - returned it and changed dress for green one. No problem in doing so and a much better colour for me.
31 luglio 2023
Risposta di FatFace - CHESTER 2
Good Morning Kathryn, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! - JW
British designed and well made…
British designed and well made clothing. Store colleagues are always friendly and knowledgeable about the ranges and click n collect is efficient.
31 luglio 2023
Risposta di FatFace - CHESTER 2
Good Afternoon Sara,
Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care - JW
Great range of lovely clothing and…
Great range of lovely clothing and accessories. Staff in the store are very friendly and helpful. Ordering online is easy and thins are delivered in good time, often earlier than expected.
30 luglio 2023
Risposta di FatFace - CHESTER 2
Good Afternoon Gail,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! - JW
Risposta di FatFace - CHESTER 2
Good afternoon, Mavine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Fat Face Lover…
I’ve been a lover of Fat Face for many years. I love the relaxed styling of their clothes which you can dress up or down depending on your mood. I mainly order online, and occasionally instore when passing. I love the layout styling of the stores, and the staff are always lovely and helpful. The quality of the material is always great. I’ve had some pieces for years and they still look good! Ordering and returns, if necessary, are super easy to do.
28 giugno 2023
Risposta di FatFace - CHESTER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Very speedy delivery,good quality…
Very speedy delivery,good quality clothing and friendly staff in shop made it very easy to return an item. Always a good experience.
17 giugno 2023
Risposta di FatFace - CHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Speed delivery & great product
8 giugno 2023
Risposta di FatFace - CHESTER 2
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Speedy delivery
Speedy delivery
The Store in Chester wrote down the details for the item I wanted
20 maggio 2023
Risposta di FatFace - CHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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