A great shopping experience, the staff were so helpful & went out of their way to help me. I absolutely love my purchases & I will be back to buy more
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The staff are always helpful. My ordering experience has also been great. I like the quality of the materials you use. I shop in Rhosneigr and Chester and my positive experiences have been equally... Leggi di più
L'azienda ha risposto
Fantastic service with Chester stylists Debbie today, knew what I needed - it wasn’t planned but I was pleased with her recommendation. Kind and patient service. Thank you
L'azienda ha risposto
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Regno Unito
- 01244 311486
4,9
Eccellente
237 recensioni
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First class
Always happy to shop in Chester, helpful friendly staff, not pushy and always make your visit a pleasant experience .
29 dicembre 2023
Risposta di FatFace - CHESTER 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items twice into Chester…
Returned items twice into Chester branch and twice I was deducted money instead of a refund, suggest you consider retraining your till staff. Now I have to wait 3 to 5 days for the refund plus the additional deduction, priceless!
21 dicembre 2023
Risposta di FatFace - CHESTER 2
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am sorry to hear of the issue you have had instore. I have looked into this for you and can see this matter has been rectified by one of our customer service team.
I have passed this feedback on to the store and this will be looked into. We really appreciate your feedback regarding this matter.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Chinos are just right for me
Chinos are just right for me - the fit, look, just right!
Need more selection in store, always have to order online.
28 dicembre 2023
Risposta di FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new purchase and that your chinos are a good fit. Regarding choice in store, I will be sure to pass your comments on to the appropriate team.
All the best, MM
Excellent quality
Excellent quality, delivered quickly into store and hassle free collection :)
13 dicembre 2023
Risposta di FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found that your order arrived quickly to store and that collection was easy. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Great
Great quality, tasteful fashion! Wide choice, excellent service. Prompt delivery.My go to place towards Christmas and never fails to deliver.
11 dicembre 2023
Risposta di FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are loving the quality of our items and that delivery was quick. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Great product well made and good…
Great product well made and good quality , had similar shorts in past and last for ages
30 novembre 2023
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great choice of clothes
Great choice of clothes. Very easy to order, came very quickly, quality and fit excellent. Had to return some items in store as I’d ordered a size too small. Superb service and so easy.
28 novembre 2023
Risposta di FatFace - CHESTER 2
Hello Gail thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy to order and pick up
Very easy to order and pick up. Quality of clothing is excellent.
25 novembre 2023
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Superbly made & designed clothes
Superbly made and designed clothes that look grand, are always durable and well fitting. My go-to store all year round. The staff are always very friendly, super helpful and a pleasure to talk to. Thanks so much, keep up the good work! : )
27 novembre 2023
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly, helpful staff
I was collecting an online order and buying something in store. Staff are always friendly and helpful.
20 novembre 2023
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Efficient
Efficient. Communicates. Timely. Pleadant staff. Helpful. Great Merchandise. Thank you
24 novembre 2023
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Efficient and quick as usual
Efficient and quick as usual. Good that returns can go to shop. Appreciate that enormously.
22 novembre 2023
Risposta di FatFace - CHESTER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always love Fat Face
Click and collect, beautifully packed and lovely staff at Chester. - and great merchandise in the shop.
23 novembre 2023
Risposta di FatFace - CHESTER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Risposta di FatFace - CHESTER 2
Good Afternoon Gwynn,
Thank you for taking the time to leave us a review!
I am happy to hear you like our products! We appreciate your positive feedback about the service you received in our Chester store!
We look forward to welcoming you back soon!
Kind Regards, JW
No notification that my jeans were…
No notification that my jeans were available to pick up from store. I had to chase
11 novembre 2023
Risposta di FatFace - CHESTER 2
Good Morning Daniel,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive a notification of your order arriving in store! I have raised this with the relevant department for it to be looked into!
We appreciate all feedback whether it be good or bad as this helps us shape the best service for our customers! We look forward to welcoming you back.
Kind Regards, JW
Item paid for but not received
I purchased a top on 9th November to be delivered to my local store. As of today, 17th November I have still not received any notification and am unable to find out where it is. Fatface have taken my money for an item and not delivered it.
10 novembre 2023
Risposta di FatFace - CHESTER 2
Good morning, Annie.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and I can see that you have contacted us at customer services regarding this matter. I have responded to you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Easy to navigate website
Easy to navigate website. Ordering system very easy to use and products delivered as promised. Returned one of the items ordered online to a store which was handled with great customer service (Chester City Centre store). Member of staff very pleasant and helpful.
3 novembre 2023
Risposta di FatFace - CHESTER 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy!
4 novembre 2023
Risposta di FatFace - CHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Had to return one of the products…
Had to return one of the products purchased. No problems with my online purchase at the shop. Staff were very helpful
4 novembre 2023
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
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