Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordering easy and fast delivery then easy returns in store. Buying instore staff pleasant and helpful. Great stock and options in store.
L'azienda ha risposto
Very helpful staff, didn't hassle when browsing or when trying garments on. Nice shop to go into when looking for this seasons clothes. Ordered a t-shirt, delivered the next day, excellent service
L'azienda ha risposto
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, Regno Unito
- 01322 423454
4,8
Eccellente
170 recensioni
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Lovely tops and great service both online and in store
Ordered online. Delivery was very prompt and tops lovely. There was a bit of difference on the sizes - both tops were the same style - just different colours but one was far larger than the other. However, I was able to exchange in store very easily.
29 maggio 2024
Risposta di FatFace - BLUEWATER 2
Good Afternoon,
Thank you for taking the time to leave your review.
I am sorry to hear that the item you ordered was too big. It's great to hear you were able to exchange it in our Bluewater store.
I hope any future orders you place are more successful!
Have a great day!
Take care, ED
Easy to order online.
Easy to order online and pick up instore. The trousers fit really well and true to size. The sales person who helped me was really great too.
16 maggio 2024
Risposta di FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience online and at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Staff in shops very helpful and…
Staff in shops very helpful and suggested looking online for the trousers I wanted
23 aprile 2024
Risposta di FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Bluewater store to be so helpful during your visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Easy ordering but difficult store…
Easy ordering but difficult store collection. The email states someone else may collect your order with confirmation and ID but store made that very difficult!
25 aprile 2024
Risposta di FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear you had some difficulties collecting your order instore. We will be sure to pass your feedback on, and we apologise for any inconvenience caused.
Take care. -GM
Great Cargo Shorts as Always
I already have several pairs of FatFace cargo shorts. The fit, material, range of colours and workmanship are all first class and they're reasonably priced.
My latest pair are as good as always.
23 aprile 2024
Risposta di FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
I wish I had more money
Fatface have really come up trumps this year, lots of beautiful colourful clothes. I love the quality of Fatface clothing and the fit of their beautiful dresses. I always feel good in their clothing.
I can always find something to buy in their shops, staff always friendly and helpful.
7 aprile 2024
Risposta di FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you have had such positive shopping experiences with us. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Fantastic all round
Beautiful clothes but also great friendly service when collecting in store. Thank you 😊
4 aprile 2024
Risposta di FatFace - BLUEWATER 2
Hi Chloe, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
I struggled to get the right size
I struggled to get the right size, I ordered on line collected in store and the staff were amazing
8 aprile 2024
Risposta di FatFace - BLUEWATER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Bluewater store to be so nice when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Risposta di FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Risposta di FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and the sizing is good. I hope you continue to enjoy our products as much as we do.
All the best, MM
A pleasant shopping experience
Good quality clothing. Accurate delivery information with stress free refunds. Staff at the Bluewater shop were polite friendly and efficient.
24 marzo 2024
Risposta di FatFace - BLUEWATER 2
Good afternoon, Julie.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us both online and instore.
Take care, JB
Great jeans but slow delivery
The quality of the jeans are good. Great fit and comfortable. The click and collect took 6 days before I received a message that it is ready. On the website it said 3-5 days. I ordered these jeans and was hoping to wear them on my trip, but they arrived too late. This was quite disappointing. The click and collect delivery time should be in line with the delivery times specified on the website.
29 marzo 2024
Risposta di FatFace - BLUEWATER 2
Good afternoon, FatFace customer.
Thank you for taking the time to leave us your review.
I am sorry to read that you were unhappy with our delivery service. Unfortunately I believe you may have misread our delivery time frames. Standard delivery is 3-5 days however with our Click n' Collect service delivery is 5-7 days. This is stated on our website: https://www.fatface.com/help-centre/delivery.html
I hope this has not deterred you from shopping with us again in the future.
Enjoy the rest of your day. JB
Just love fatface never had a bad…
Just love fatface never had a bad purchase. Same goes for my recent. Lovely dress just what I was looking for. Bought online as store did not have my size available. Arrived promptly.
22 marzo 2024
Risposta di FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your positive feedback. Thank you for being a loyal customer, we look forward to welcoming you back soon!
Take care. -GM
Risposta di FatFace - BLUEWATER 2
Hi Claire,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Risposta di FatFace - BLUEWATER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - BLUEWATER 2
Good Afternoon Bogdan,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Risposta di FatFace - BLUEWATER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very prompt service
Very prompt service. Great fitting pair of shorts competitive prices too.
20 gennaio 2024
Risposta di FatFace - BLUEWATER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
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