We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Leggi di più
L'azienda ha risposto
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Leggi di più
L'azienda ha risposto
We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- anche in
- Negozio di abbigliamento donna
- Negozio di abbigliamento uomo
- Negozio di accessori di moda
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Regno Unito
- 01216 343570
4,8
Eccellente
197 recensioni
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Le persone hanno visualizzato anche
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your review, we deeply appreciate your feedback! - RS
Happy customer
Clothes arrived pretty quickly, collected them from the Grand Central store. Staff were very friendly and helpful.
10 agosto 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Luke
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Shopping made easy and affordable
Easy to buy, great communication, free pick up from store, lovely item!
8 agosto 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Love fat face clothing I…
I love your clothing range I buy when I can afford it that’s why I take advantage of you sale lots of bargains
8 agosto 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Fatface offer good quality and stylish…
Fatface offer good quality and stylish clothes for women at my age. I love their clothes.
2 agosto 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning Susanna, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful service.Willing to go that…
Helpful service.Willing to go that extra step to assist me.
25 luglio 2023
Non scritta su invito
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very quick service and efficient
15 luglio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Good morning, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Perfect from ordering,to collection…
Perfect from ordering,to collection staff very helpful and polite 5*
14 luglio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
This shop is like throwing a boomerang…
This shop is like throwing a boomerang you always know you’re going to come back! Love the sizing, colours and design 👌💖
22 giugno 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
E-Receipt nonsense
We received this E-Receipt today:
E - RECEIPT
Sales ID:70349-BGC-03-80450
Unit 28 Grand Central
Stephenson Place
Birmingham
B2 4BF
United Kingdom
Crew: Sukjinder
Date: 21/06/2023
Time: 14:17
________________________________________________________
Transaction details
LOU BANDANA LONGLINE
14
IVORY
1 Units
Total (inc VAT) £45.00
Payment Details
Subtotal: £37.50
Tax: £7.50
Total Price (inc VAT):
£45.00
Card £45.00
Unfortunately we were in Inverness all day. That's where we stay. That's a very long way from Birmingham. So we have a receipt we don't want and the real customer hasn't got their one. No bid deal you might think but the fact is we receive Fatface E-Receipts from all over the UK. We raised it with Customer Service before but nothing happens. Yes, we are Fatface customers but now make a point of NEVER asking for an E-Receipt. Time for Fatface to sort this out.
21 giugno 2023
Non scritta su invito
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning,
Thank you for raising this with us via trustpilot.
We are so sorry that this has happened and we would like to fully investigate this. I have made a request for more details and if you can please provide these for us, we can investigate this further.
Take care - KS
Quite simply I am finding 'FatFace' to…
Quite simply I am finding 'FatFace' to be the best in all spheres of online garment buying - styling, quality of product and efficiency of packaging and delivery. Why turn elsewhere?
24 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem got fixed FAST!!!!
I had a problem with mailing address and my order was lost. Fatface was amazing and just reprocessed a new order and sent it to me right away!!!!! Love this company and their quality of product and customer service!
22 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Vanessa
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Love your clothes for my kids
Love your clothes for my kids - Excellent designs and quality. Good value for money especially during sales. Store staff are very friendly
6 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Parcel arrived earlier than expected. Staff very helpful.
6 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi Kat thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at the birmingham store
Lovely staff at the birmingham store. Super easy and quick to pick up an order. The jumper XL mens is a gift and looks amazing quality.
6 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your wonderful comments will be fed back to our incredible team 🥰 - RS
Really pleased with quality & great…
Really pleased with quality & great price in the sale, free delivery to store
4 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a dress online which arrived…
I ordered a dress online which arrived quickly. Although this was a beautiful and quality dress, I returned it to a store because it was too long. The return was processed efficiently and the guy was helpful, polite and courteous. This was my first purchase from Fat Face but it won’t be my last.
5 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered to collect in store
Ordered to collect in store. Member of staff was extremely helpful & carried parcel & items for me. Made sure I could carry purchases home securely. I use a walking stick & so I may have struggled had he not been so empathic.
Extremely pleased with purchases though.
8 maggio 2023
Risposta di FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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