I placed an order on line to be collected from our local shop. I have been to the shop many times and have always found the staff to be really friendly and helpful. As arranged, my parcel was there wa... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Kit who serves us regularly when we shop at Fat Face is so friendly and couldn't be more helpful. We always hope that he will be there because he makes our shopping experience a pleasure.
L'azienda ha risposto
Guy in Fat Face was amazing when I realised i forgot to use a discount code. Despite it being a split order for delivery he managed to cancel and re-order items so I didn’t lose my discount. Great ser... Leggi di più
L'azienda ha risposto
Was shopping in Barnstaple today and even though I didn’t buy anything just wanted to say that the fun and banter the two staff had today was so fun, I felt really welcome and they knew their stuff, I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
87 High Street, EX31 1HR, Barnstaple, Devon, Regno Unito
- 01271 373791
4,8
Eccellente
139 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Love my local store!
Easy to order and although item not suitable and returned to my local shop it was a trouble free experience and I bought a jumper and had a browse around New seasons stock whilst there. Staff member very pleasant and helpful.
18 gennaio 2024
Risposta di FatFace - BARNSTAPLE
Hello Bryan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb service
Massive shout out to Ellen from Barnstaple fat face store, customer service was amazing!
I regularly shop at this store, and find the service second to none.
Ellen, was happy , helpful after my telephone call to the store this morning, she couldn't be more helpful. Holding on to an item for me , until I was able to collect. First class service
26 dicembre 2023
Non scritta su invito
Risposta di FatFace - BARNSTAPLE
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - BARNSTAPLE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - BARNSTAPLE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Slow delivery
Click and collect order still waiting for delivery to shop 9 days later
Not a happy bunny
22 novembre 2023
Risposta di FatFace - BARNSTAPLE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am sorry to hear you have not yet received your order! I can see you was in touch with a member of our customer service team today and you have been advised on ongoing steps.
Again, I apologise for any inconvenience this has caused. If you have any further questions or feedback then please do email us on customerservices@fatface.com or call us on 0330 124 0000.
Kind Regards, JW
Fat Face is Ace!
Fat Face is ace! There are so many lovely things in store, the sales advisors are extremely helpful and the products are of an excellent quality.
4 novembre 2023
Risposta di FatFace - BARNSTAPLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The shop was clean
The shop was clean. Layout of the shop was good. Plenty of choice of sizes. Staff very friendly and helpful.
18 ottobre 2023
Risposta di FatFace - BARNSTAPLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Risposta di FatFace - BARNSTAPLE
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I took back a black T-shirt and asked…
I took back a black T-shirt and asked them to order the green one in for me as they didn’t have the right size in store. It w
As done without any fuss and is being delivered to my home free of charge . Excellent
6 ottobre 2023
Non scritta su invito
Risposta di FatFace - BARNSTAPLE
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful staff
Manager was very helpful when I telephoned regarding several Click and Collect orders. He dealt with my questions and concerns quickly and efficiently.
19 settembre 2023
Risposta di FatFace - BARNSTAPLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Wonderful helpful staff.
16 settembre 2023
Risposta di FatFace - BARNSTAPLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely week, KS
Risposta di FatFace - BARNSTAPLE
Hello Alan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - BARNSTAPLE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Risposta di FatFace - BARNSTAPLE
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care – KS
Received fab customer service from…
Received fab customer service from Dwain in the Barnstaple branch .. was very helpful indeed.
30 maggio 2023
Risposta di FatFace - BARNSTAPLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Served by Dwain.
Served by Dwain.
Very welcoming and just overall lovely and helpful. Helped me shop and pick out accessories for a special occasion felt like a personal shopper. Would highly recommend!
1 giugno 2023
Non scritta su invito
Risposta di FatFace - BARNSTAPLE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely store to visit
I made a purchace today in my local store. Dwain couldn't have been more helpful in helping me to find the items I was looking for. I also observed how very kind and helpful he was to another customer who was struggling with her shopping. Lovely staff. Love this store.
2 giugno 2023
Non scritta su invito
Risposta di FatFace - BARNSTAPLE
Hi Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer service I got today…
Amazing customer service I got today with Dwain in Barnstaple high street so helpful and lovely you don’t get service like that very often. Thank you Dwain worth your weight in gold
25 maggio 2023
Non scritta su invito
Risposta di FatFace - BARNSTAPLE
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Barnstaple store - this is great to hear. Take care, BP
Risposta di FatFace - BARNSTAPLE
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Risposta di FatFace - BARNSTAPLE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
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