Beware: They sent me an inferior diamond than what I ordered I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Beware: They sent me an inferior diamond than what I ordered I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent... Leggi di più
L'azienda ha risposto
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. H... Leggi di più
Great customer service, worked with us every step of the way. Roger was patient and very accommodating through whole process, sometimes taking 3-4 calls a day from us and often answering the same que... Leggi di più
I am thankful, amazed & very impressed with the awesome customer service & high quality jewelry of fascinating diamonds. I will certainly be talking about them with high praise! Thank you for putting... Leggi di più
Scritti dall'azienda
Scritti dall'azienda
Fascinating Diamonds® commits to be the jeweler for life, forever taking care of your treasured diamond jewelry.
42 West 48th Street 16th floor, 10036, Manhattan, Stati Uniti
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Beware: They sent me an inferior diamond than what I ordered
I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent me a DIFFERENT diamond with another certificate number (LG787659723, 3.35 ct) and of inferior quality to the one I selected and paid for.
They never notified me about the swap. If I hadn't checked the certificate numbers and measurements, I wouldn't have noticed.
They tried to substitute the product without my authorization. This is a bad business practice.
Check EVERYTHING when you receive:
· IGI certificate number
· Exact weight and measurements
· Compare the stone to the certificate
Don't just trust the invoice. Buying here is a risk.

Risposta di Fascinating Diamonds
The product quality and the willingness of the team to hit an expected deadline exceeded expectations.
Thank you
RR
Raja Was extremely helpful to make the purchase
just perfect. Thanks again Jerry
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. He then created a gorgeous piece of jewelry that I will cherish the rest of my life. Great customer service from start to finish. I highly reccomend Fascinating Diamonds!!!!
So I had a lot of questions and Raj was so great to message me all the way through. Even checked back in and called to make sure I was completely satisfied! Amazing customer service truly. And we love our rings!!
I have not received them yet. You are jumping too fast for a review.
Raj always does a perfect job.
Totally trust this company and have done a lot of business with them over the years.
The ring I received is lovely! There was an error to my order and they adjusted the difference promptly to my account. I would highly recommend this company!
Beautiful earrings and setting. Kind people that are always willing to answer questions.
Excellent, quick, effective communication. The ring I picked out came out even more beautiful than I expected.
Raj was helpful and patient. Fascinating Diamonds was a pleasure to work with.
Great product (five stone Asscher diamond ring), great customer service, arrived just in time for Christmas! The illuminated gift box was a super cool surprise, my wife is going to absolutely lose her mind.
The ring is absolutely stunning! Delivered as promised with a GIA CERTIFICATION. Beautiful presentation box. Can’t tell you enough how much I love my 5 stone princess cut anniversary ring. I will be referring you to my family and friends!
Customer service was excellent. Received a call confirming the design and stone.
Absolutely beautiful earrings. High quality and workmanship. Service was great. Dependable. Will definitely use again.
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