The caftan ordered was not high quality or as photoed. Could barely walk, so huge. They provided a FEDEX return 3 weeks ago. Fine, done. Nope! The garment went from NOLA to Glasgow. No one there to ac... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Always love FARA♡ Whenever I stop by Mandoren Store, I always come across some piece of clothing that instantly inspires me. The clothes are versatile enough to wear for so many different occasions.... Leggi di più
L'azienda ha risposto
I have bought a few dresses and sets from this site over the last 2 years and had amazing experiences each time. The dresses are all beautiful and exactly as pictured! The shipping was swift consideri... Leggi di più
L'azienda ha risposto
I found Fara Boutique’s gorgeous jumpsuits and dresses 8 years ago and I was in love with the pure silk creations. I have loved to the brand’s journey and they have done so well as their creations are... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Rooted in a commitment to ethical and sustainable practices. Made by women for Women.
Informazioni di contatto
4,2
Molto buono
43 recensioni
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Poor customer service and sub-par quality
My experience with FARA has been poor - just a few days after I ordered, there was a sale and the item that I had bought was 20% off. I contacted FARA’s customer service, but they refused to price match - even though I was well within the returns period. I don’t understand the logic as I am entitled to return the item for a full refund and repurchase at the discounted price.
I was also disappointed with the quality of the Rise Kaftan - it arrived with frayed hems and poor / loose stitching. For a kaftan that costs c. £200, I would expect much better.
2 novembre 2024
Non scritta su invito
Avoid this website
Avoid this website! They are very good at charging money, even for items that haven't been sent or are out of stock. I have been chasing for a refund for weeks and have been met with silence from "customer service". Their website clearly states that all UK orders are shipped from UK with no duties to be paid by customers but one item that was in stock and sent to me came with a duties bill which was half the price of the item. I obviously refused the delivery due to complete misselling and after almost a month of asking for a refund for the item I never received, I have resorted to contacting PayPal to get my money back. Total sham of a business. Avoid like the plague.
1 novembre 2024
Non scritta su invito
Unreliable Service and Disappointing Product
I ordered a raw silk top (£90) for my sister's birthday in June, but it didn’t arrive as expected. When I first contacted the company, they informed me that there would be a restock at the end of June and that my order would be shipped then. However, this did not happen. When I tried to follow up in July to inquire about my order, they abruptly disabled the chat. Frustrated, I initiated a claim with PayPal in August. The company only sent the top about a day before the refund window was set to close.
Unfortunately, the item itself is disappointing. While the colour matches the picture, the texture feels off—I'm not convinced it's genuine silk. Additionally, the design is impractical, restricting movement to the point where you can't comfortably raise your arms. I’ve decided against returning it, as I have little confidence in the company’s ability to handle the refund process efficiently, and I just want to move on.
Overall, this company has been a significant disappointment. I would strongly advise against purchasing from them.
1 agosto 2024
Non scritta su invito
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