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Valutata 5 stelle su 5

I was impressed with their professionalism. Having had problems in the past with other installers, Fairway were a breath of fresh air. The workers were always on time and did their job quickly and... Leggi di più

Valutata 5 stelle su 5

A big thank you to Fairway energy for installing wall insulation, vents and extractors.From the beginning to end they were professional, friendly and tidy,always leaving everywhere spotless and great... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just want to highlight the work of Shaun and Craig today, a cracking pair of workers. Polite, professional, explained things well, patient when I was uncertain, very satisfied with their work and effo... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Their electrician put trunking up in kitchen,showing wire underneath on corners,cracked trunking,eyesore Complained to fairway,not interested Also fitted fan in bathroom,which you have to manually... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Soluzioni e attrezzature energetiche

Scritti dall'azienda

Fairway Energy has supported families, pensioners, and single parents across the UK in accessing government funding to receive free energy-saving home improvements; including energy-efficient boilers, heat pumps, solar panels, and insulation.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

130 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,4

Tutte le recensioni

(130)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I recently enquired about government…

I recently enquired about government grant scheme for cavity wall insulation, surveyor came along early December, done all his tests etc snd confirmed I qualified for free wall insulation, all booked in for 10/1 ,
Guys turned up and fitted all air vents, bathroom vent and filled all cavity walls, 2 of the best guys I have had work at the house, nice guys, great sense of humour and cleaned everything up after , Craig and Shaun you both a credit to your company , cheers for a fantastic job guys
(Up the Reds 👍🏻)

6 gennaio 2025
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Risposta di Fairway Energy

Thank you so much for taking the time to share your experience. We’re delighted to hear that the process was smooth from start to finish and that Craig and Shaun left such a positive impression— we’ll be sure to pass on your kind words to them.

It’s fantastic to know that you’re happy with the results, and we’re so glad we could help with your cavity wall insulation through the government grant scheme.

If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thanks again for your kind words and support!

Valutata 3 stelle su 5

My father had this fitted in…

My father had this fitted in order to save on heating his home (was solid fuel) well so far the whole thing has been a farce!! He was without heating for several weeks because there was a fault with the new system that no one knew how to fix!!! Now he doesn’t think the solar panels are working as it is costing him over£15 in electricity each day!!!! Which for a pensioner on a pre payment meter is causing a hell of a lot of stress!! WHERE IS THE AFTER CARE TEAM? Popping round to check everything is running as it should?? We don’t want to be passed to IDEAL!!!! What is ideal is that fairways take ownership for not helping customers!!!!

1 dicembre 2024
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Risposta di Fairway Energy

Dear Kelly,

Thank you for reaching out and sharing your concerns. After speaking with James from our operations team, we’re pleased to confirm that your father’s heating system has been operating as expected, and we’re glad the matter is now resolved for you. We appreciate the opportunity to provide clarity and are pleased that you are now satisfied with our response.

If there’s anything further we can assist you with, please don’t hesitate to contact us at 0151 559 1563. We’re always here to help.

Best wishes,
The Fairway Energy Team

Valutata 5 stelle su 5

I had a new Logic boiler fitted last…

I had a new Logic boiler fitted last month with loft and wall insulation and the service and quality from Fairway Energy is of a high standard. They have been really good to me and I wanted to say a big thank you for everything. Very happy customer.

21 novembre 2024
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Risposta di Fairway Energy

Thank you so much, Hannah, for your kind words! We truly appreciate your positive feedback and are delighted to hear that you’re happy with both our service and your new energy-saving measures.

Best wishes,
The Fairway Energy Team

Valutata 1 stelle su 5

Fairway fitted a new boiler 30.7.24.

Fairway fitted a new boiler 30.7.24.
With this cold snap, I've had my heating on.
It's taken 12hours for my house to reach 16oc.
I've been on the phone all day.
The pressure is beyond red.
They told me, it's not their problem, contact Ideal.
Yeah they're great and quick at fitting.
After care is non existent.
It's cost me a fortune, over 12 hours of my boiler working at 80oc, to hit 16oc.
Haven't even got the contact details for Ideal.
Awful customer services.

20 novembre 2024
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Risposta di Fairway Energy

We’re sorry to hear that our service hasn’t met your expectations. At Fairway Energy, your satisfaction is our top priority, and we’re dedicated to ensuring you have a positive experience with us.

After reviewing your concerns with our operations team, we’ve determined that the issues you’re experiencing with your boiler are due to a manufacturing fault and not related to the installation process. Since your boiler is under warranty with Ideal, reaching out to them is the appropriate next step.

If you have any difficulty locating their contact details or getting in touch with them, please don’t hesitate to contact us at 0151 559 1563. We’ll be more than happy to assist you in resolving the issue as quickly as possible.

We appreciate your understanding and want to assure you that we’re here to help in any way we can.

Best regards,
The Fairway Energy Team

Valutata 5 stelle su 5

5 out of 5

5/5! excellent company & could not be happier. thank you for a good service and being so helpful, me and my wife are made up with all the work done. we could not believe we could get tis all free but its true, thank you from Tez

11 novembre 2024
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Risposta di Fairway Energy

Thank you for your response. We truly value your feedback and thank you for choosing Fairway Energy for your home energy-saving measures.

Best wishes

The Fairway Energy Team.

Valutata 1 stelle su 5

Without consistent heating for weeks…

Without consistent heating for weeks now. Leaving vulnerable people with chronic health conditions freezing. Heat pump has never worked. Used subcontractors who dont know their bottom from their elbows

10 ottobre 2024
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Risposta di Fairway Energy

Thank you for bringing this to our attention, and we're very sorry to hear about your experience.

Unfortunately, based on the information available on Trustpilot, we're unable to locate your details in our system.

To ensure we address your concerns promptly and thoroughly, could you please reach out to us directly? You can call us at 0151 559 1563 or email us at enquiries@fairway-energy.co.uk.

Once we have more details, we'll investigate this issue as a priority.

Thank you for your patience

The Fairway Energy Team.

Valutata 5 stelle su 5

Mike and Liam came to my house at 15…

Mike and Liam came to my house at 15 mosswood crescent in Nottingham . They fitted loft insulation and bathroom extract fan and trickle vents the window .the best thing I like about both are their behaviour and attitude . I will highly recommend these two guys for any future building work .

2 settembre 2024
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Risposta di Fairway Energy

Thank you! We really appreciate your positive feedback and we will be sure to pass this onto the team. Best wishes

Valutata 5 stelle su 5

These people are fantastic

These people are fantastic, did the job brilliantly, but importantly sooo friendly had a guy called Thomas all made me feel at ease chatty I cannot thank him enough for his excellent work ( and chat) he worked so many hours today, I would quite happily when they come again to finish!
Leave my door open and just tell them not to bother getting me up😂😂 very trustworthy I’d recommend anyone to use this company!

7 agosto 2024
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Risposta di Fairway Energy

Thank you for your kind words, Melanie. Your positive feedback is much appreciated. Best wishes 🙂

Valutata 2 stelle su 5

compulsory work not done pleasecome and do the right thing

I have just had a newradiator fitted in my bathroom. The plumber showed med me the water that came out of the radiadiator and it was like sludge. I told the plumber that I had a new boiler fitted last year. The plumber was very surprised and ask me when I had my new boiler installed did the plumbers flush the syetem out at the time has it is compulsory requiement . I contacted Fairway energy to ask why a magnetid filter was not fitted okay it not compulsory but to be offered it would of been good idea. I was told the work was only guaranteed for 12 months. Apparently it is a compulsory requirement for the heating syestem to be power flushed or at least a chemical flush. I do believe that compulsory work should be done at the time the work was done, 12 months Gurantee is not a way out of compulsory committment , This work needs doing asp

17 luglio 2023
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Risposta di Fairway Energy

Hi Katty,
We are unable to locate you on our system. Could you please call 0151 559 1563 to discuss this further.

Valutata 5 stelle su 5

Great survey from Tom

Great survey from Tom he was fast and very polite and professional

4 luglio 2024
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Risposta di Fairway Energy

Thank you for your feedback, Rafael. Your positive comments are appreciated. Best wishes

Valutata 5 stelle su 5

Amazing from start to finish

Was very nervous about this company as they sounded too good to be true after British Gas quoted me almost 7K for a new boiler. I managed to get a new hybrid boiler, iwi, a few new radiators and honestly an amazing service under the government scheme available.

The workers were all incredibly friendly and efficient. As my old boiler was broken beyond economical repair, fairway energy installed my new boiler giving us heat and hot water within 7 days of all the paper work being finalised!

The girls in the office were extremely patient and helpful with all my questions!
Shaun & Craig went above and beyond while they were here too. Very polite and hardworking!

One thing I’ve read a lot of is people’s concerns with the mess that iwi will cause. The men were all very clean and made sure every evening the house was left as clean/clear as it was on their arrival. I was surprised with how clean they left it! Even the plasterer covered all the furniture and carpets, sawing was all done out side and they hoovered and mopped when leaving.

I have noticed a slight noise coming from a few of the radiators but I’m sure it’s just the water warming through.

One thing I hadn’t thought of is with everything being reborded, blinds or shutters will no longer fit if were made to measure.

Overall I am beyond happy with the service. The gas bill has dropped significantly and I have already recommended friends and family to consider the same!

26 giugno 2024
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Risposta di Fairway Energy

Thank you, Lettisha. Your positive feedback is much appreciated and will be shared with the team who will be very happy to hear your kind words. Best wishes

Valutata 1 stelle su 5

Please avoid don't put yourself through it

I would avoid this company at all costs. They don't have any pride in there work, it is rushed , under part and have caused a lot of damage. They say one thing and do something completely different and when you tell tem, they say there nothing they can do about it. They are unprofessional and have missed legal key parts of a boiler system. I will include pictures shortly

2 maggio 2024
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Risposta di Fairway Energy

Hi Adam, we are sorry to hear you are unhappy with the services provided. We are really keen to discuss your concerns further.
In order for us to investigate and attempt to rectify any issues, please contact our customer service team on 0151 559 1563.
Thank you.

Valutata 5 stelle su 5

Fantastic company to work with from…

Fantastic company to work with from start to finish. I had ASHP fitted and they diligently worked around my schedule. Thank you for a job well done

27 aprile 2024
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Risposta di Fairway Energy

Hi Alex, thank you for your positive feedback. It is much appreciated.

Valutata 5 stelle su 5

Really good experience with the…

Really good experience with the company. From start to finish excellent job done. The lads had to travel all the way from liverpool to hull. I must mention Craig. He was excellent. Very friendly and very professional. Philip who did the skimming did excellent job as well. Very good job by gas engineer who changed my boiler and piping.Overall really happy. 5/5.

27 aprile 2024
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Risposta di Fairway Energy

Thank you so much for your valuable feedback. We'll be sure to share your positive comments with the team. Best wishes

Valutata 5 stelle su 5

Fabulous Fairway

After being let down by a previous firm ( couldn’t even keep original appointment) I contacted fairway energy and didn’t look back . Surveyor arrived when arranged , very professional,polite,courteous and efficient. Went away around 12 noon and by 3pm the same day an appointment was made for the work to be carried out the following week. I received a call the next day advising me that they could bring the install forward 3 days, so I took this new appointment. The new boiler was moved about 8-10foit to another part of my garage (at no extra cost may I add!) to accommodate forthcoming building works.The boiler installer did a fantastic job of moving boiler and adding pipe work very neatly, changed my trv’s ,bled radiators and talked my through workings of new boiler. At the same time my window vents were installed, again very clean and hardly any disruption. Lastly was the electrician who wired up my thermostat and talked me through its workings,again very professional,neat and tidy.From start to finish everyone was brilliant, from the lads on the ground to the office staff, who kept me informed if anyone was running late etc.If you are looking for a firm for your boiler grant, look no further than Fairway Energy👍👌

23 aprile 2024
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Valutata 5 stelle su 5

Great company

Fairway energy done a great job the people who done the job Craig and Philip the brothers done the job efficiently and they where very clean and tidy and professional as well as they where very friendly I wish if all people from fairway like I recommend this company for doing them job people you can trust graig and Philip and not to forget the good electrician and the boiler fitter many thanks for such a wonderful and professional people

22 aprile 2024
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Valutata 5 stelle su 5

Highly recommend

The whole process from my initial call, to the Survey, to installation, where very helpful and friendly staff. Each step of the way explaining the whole process. Thankyou so much for my boiler, hive and loft insulation. I will definitely pass on your number.

11 marzo 2024
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Valutata 5 stelle su 5

The men that came to do the job were…

The men that came to do the job were polite and respectful of the property. They were very friendly and were able to answer any questions I had about the installation of appliances. They cleaned up after themselves and I would highly recommend them.

27 marzo 2024
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