Overall the process is ok, just remember that the first valuation is never the true amount. The dealer I used required lots of pictures / videos, sometimes the same ones multiple times. On the day... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My car been sell very fast and exchange my car was so helpful, they been calling me and offer support with everything
L'azienda ha risposto
Very positive experience with the whole process. I got a satisfactory offer after uploading the photos of my car, and on the day of pickup, I got paid immediately after the pickup driver did a 20 minu... Leggi di più
L'azienda ha risposto
I would just like to, thank everyone at exchange my car, it really was excellent from start to finish. In particular Sylvia, and Mia on the buying team, who were very professional and friendly. I wo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
4,7
Eccellente
73 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Scam
Quote I received online was not the same as the one I received over the phone. Paid the £50 deposit.
Changed my mind (received a better quote)
They said I would be refunded.
Not received and stopped responding.
Scammers avoid!
4 aprile 2022
Non scritta su invito
Great experience
My cousin told me about this company and I decided to give it a go. Got a higher offer than webuyanycar and a couple of others. No issues at all everything went as they described and got the money on my account straight away. Might come back to buy a car next
16 marzo 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Bruna! We're thrilled you had such a smooth experience and that we could offer you a better deal. We hope to see you again, whether selling or buying!
Such a great company very welcoming…
Such a great company very welcoming would definitely recommend make you feel at ease about selling your car and getting the best rate for it
15 marzo 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Jazz! 😊 We're so glad you found us welcoming and felt at ease throughout the process. Your recommendation means a lot to us!
A great experience
Jay was great and made the whole experience extremely smooth. Would highly recommend to anyone looking to sell their car.
7 marzo 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Luke! 😊 We're delighted to hear that Jay made the process smooth for you. Your recommendation means a lot to us!
Jay was exceptional
This was my first time using Exchange My Car and Jay was informative, polite and communicated throughout the whole process. I will definitely use Exchange My Car again.
7 marzo 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Katrina! 🌟 We're thrilled Jay could provide you with such a positive first experience with us. We look forward to assisting you again in the future!
Excellent communication
Excellent communication, extremely happy with the service, I would highly recommend them, thank you to Mal and Jay for dealing with everything so smoothly for me
7 marzo 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Emily! 😊 We're so glad to hear that Mal and Jay provided excellent communication and smooth service. Your recommendation is greatly appreciated!
Untrustworthy company!
I booked an appointment with this company and had to pay a £50 deposit, the company failed to come out on the appointed day and failed to contact myself to let me know, I have been asking for a refund of my£50 deposit to be told time and time again that they will sort it, disgraceful behaviour I would highly recommend using a different company.
2 marzo 2022
Non scritta su invito
Jay was really helpful when I was…
Jay was really helpful when I was selling my daughters car. he gave me all advice that i needed and was a smooth transaction. i will definitely refer to all friends and family
1 febbraio 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Lucy! We're so pleased Jay could provide the advice and support you needed for a smooth transaction. We truly appreciate your referral to friends and family!
Jay was a great help the whole process…
Jay was a great help the whole process and made it really simple and quick and I would highly recommend him and the company, excellent service.
28 gennaio 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Grace! 😊 We're thrilled the process was simple and quick for you. Your recommendation means so much to us!
Thank you
Jay and Mal explained the process very clearly and the whole process was really simple and quick and I would highly recommend them, excellent service.
26 gennaio 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you so much! 🌟 We're glad that Jay and Mal could make the process clear, simple, and quick for you. Your recommendation is greatly appreciated
No issues
Really good service, was really quick. They cleared my finance and transferred me the remaining balance. Straight forwards.
26 gennaio 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Mandy! 😊 We're glad to hear everything went smoothly and that we could assist with your finance and balance transfer. Your feedback means the world to us!
Very happy with the service provided
Very happy with the service provided, great communication all the way through from start to finish. I would happily recommend and use again in the future. Solid five stars.
19 gennaio 2022
Non scritta su invito
Risposta di Exchange My Car
Thank you, Luke! We're thrilled you were happy with the service and communication throughout. Your recommendation and kind words mean so much to us!
Do not trust this company
They offered me 31.5k for my car. I accepted. Less than 24hrs before collection they told me the price was now 29k. I declined their offer and sold the car elsewhere the next day for 30k. If you read their reviews on reviews.co.uk, these can only be done with their permission so how accurate do you think they really are?
28 ottobre 2021
Non scritta su invito
Risposta di Exchange My Car
Dear Simon,
Our sincere apologies for the inconvenience this has caused you.
Unfortunately there was a market fluctuation for the vehicle you were selling between the time when you generated a quote and the time of your appointment, which led the dealer who was going to purchase your vehicle to pull out of the deal.
We tried to save your appointment by inviting other verified dealers to purchase your vehicle, so we presented you with their highest offer which unfortunately wasn't up to your expectations.
This is an extremely rare event, which we avoid by ensuring we only work with dealers we trust and who are rated highly by previous customers. Please rest assured that dealers who cancel appointments with such short notice often become excluded from our database of verified dealers, as this does not reflect the level of customer service we expect for our customers.
Please be aware that our customers only receive a review invitation from Reviews.co.uk via email after their appointment is completed. Since your appointment did not go ahead at this time, you didn't receive this email. However, we are glad that you were able to share your feedback with us via TrustPilot.
Thank you for your patience, and congratulations on the sale of your vehicle!
We hope to have the opportunity of assisting you in the future and providing you with a much better experience.
Best wishes,
Customer Service Team
Exchange My Car
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