EVRE Recensioni 45

Useless company. Promised 24 delivery then missing 2 boxes. Phoned and told various lies about DpD not delivering ( I know the DpD driver) this went on for days until I cancelled the order. They then tried to get me to pay courier cost .. buyer beware

Great item and very helpful communication with Ian who kept me up to date with delivery details. Much appreciated and many thanks 👍

What to give no stars but cant

Do not buy from evre or b and q
Two pieces missing

Will not buy again

Very disappointed

Bought a Milan corner sofa and dining table. That came in a wrongly labelled box (Malibu set), 2 boxes not the 3 which I was told to expect. Like the other purchaser this caused loads of confusion. Was told it was a misprinted error on the box. Having checked some of the pieces of the sofa they are not even welded together properly. It's not fit for purpose for sitting on. It will break in no time! I have requested collection and refund and now they are choosing not to respond to me and B&Q are saying I need to wait 48 hours. Why!! You didn't need to wait 48 hours to take £700 pounds out of my account. I want this sorting, customer service from Evre and B&Q is a joke. Selling faulty not fit for purpose items and then doing little to rectify it!!!

Update its now July 2025 and I have just received an email from Trustpilot saying that Evre want additional details from me and if I don't give them they class my review as not genuine! Are you joking! It's over a year ago, so why are you Evre wanting additional details now? You caused me nothing but stress at the time, it took ages for you to collect the faulty items and then give my refund. Back and forth through web chat having to justify why I wasn't happy with faulty garden furniture that wasn't even welled together properly!!! You are clearly trying to get some of the negative reviews removed, as you have so many as a company. Instead of spending your time trying to dismiss the poor service your customers have received, you should be spending your time making sure that you sell items which are fit for purpose and improve your customer service!

I bought an EVRE Nero Rattan garden furniture set from B&Q online. It was delivered by EVRE but the box had the name of a different model of furniture so I didn't open it and called B&Q. They asked me to contact the furniture provider - EVRE - which I did (through B&Q website). The provider EVRE told me that I was wrong and I should open the box and check as it was a Nero set. I opened the box and the item was not the correct item. I contacted EVRE again. They asked me to take photos of the furniture set so they could "better understand our products". I refused to do this as wasn't prepared to unpack and put a furniture set together, to take photos then dismantle it and repack it. In reply to this they told me that it was my responsibility to take the 38kg box to a B&Q store if I want to return it and that fees would be applied once it was assessed at their warehouse due to being opened. I refused to take it as it was not my responsibility and B&Q have a maximum item size for returns. EVRE have now mailed me to say that if I don't want it (I don't, I want the item I ordered and paid for) I need to return it and they won't replace it with the item I ordered and that I would first be refunded minus costs and then I would have to buy again by ordering from B&Q (the item has now been increased by £20 on the B&Q website).

I have called B&Q and they are no help whatsoever as they are an "intermediary" only and are not responsible for the items - even though I ordered from them and the payment was made to B&Q.

I'm completely blown away by the atrocious customer services and am now going through Citizen's Advice and Trading Standards as it's clear that both Evre and B&Q are hoping customers just go away and accept terrible customer service.