Event Decor Direct Recensioni 

1668
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Although I waited longer than expected for my order, I am absolutely thrilled with the quality of the pipe and drape stand I ordered. It is exactly what I needed. After purchasing and returning 2 oth... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have loved every single item I have ever ordered from Event Decor Direct. Their products are perfect and their shipping time is great. I let everyone know where I order my decor items from because e... Leggi di più

Valutata 2 stelle su 5

I received what it appears to be used products.. This is not acceptable. Why weren’t each one of these pieces wrapped like I have gotten them wrapped from other companies that I’ve ordered from, reach... Leggi di più

Valutata 5 stelle su 5

The descriptions on line are very accurate and easy to understand. I used the live chat feature with great success. The material I bought exceeded my expectations and will work perfectly for what I ha... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per feste
  2. Negozio di hobbistica

Informazioni fornite da varie fonti esterne

Professional Wedding & Event Decor Products at Factory-Direct Prices


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(1668)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I have had 2-3 not so good experiences…

I have had 2-3 not so good experiences with Event Decor Direct. But they compensated by going out of their way to help me. So back in December I placed an order for red satin drapes for an upcoming wedding. I was very disappointed when they arrived as the edges were not cut right and I was very stressed because the wedding was that weekend. Thankfully, Evaliana, and her manager were very understanding.The Manager sent me a new order via Express delivery and I got it on time.
Another incident was not so pleasant! Their chandelier was not what I expected and I was very very disappointed. Overall, I think they are a good company. I use them a lot for my business and as a previous IWED student, I had no choice but to use them. My last order was place last week and i was pleased with my order, after i made great emphasis on what i wanted and the manager called be to make sure we were both clear on my instructions, before placing my order.

4 marzo 2019
Non scritta su invito
Valutata 1 stelle su 5

I ordered some pipe and drape hardware…

I ordered some pipe and drape hardware and after a week with no shipping info sent, order just said ‘processing’ when checked online. I sent a email asking about my order with no reply. Finally I started a chat online and person told me they didn’t have all the pipes and It was going to take up to 60 days to fill my order. Besides the timeframe being completely unacceptable, no one mentioned the fact that they were out of stock when I placed the order.
Fast forward another week and I canceled my order after being told it was going to ship the next day and it didn’t. Several days later and my card hasn’t been refunded. F

27 febbraio 2019
Non scritta su invito
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Risposta di Event Decor Direct

Hello Joel! I must apologize, you were given some incorrect information. The order is currently under production and is set to ship out tomorrow. Once it does you should see it in about a day or so.

I did call and leave you a voice mail, please feel free to contact me at 1.800.914.3538 x1002 to discuss.

Thank-you,
Stephanie

Hello,

I apologize for the inconvenience that you experienced with this order. Please be advised that the payment has been refunded to the card ending 8967. You will receive an email notification stating the refund has been completed.

Thank-you,
Stephanie

Valutata 1 stelle su 5

We couldn’t get a hold of a live person…

We couldn’t get a hold of a live person for days. We wanted to order and had questions. Finally after 3 days we had one lady call us back. She was nice and helpful. It would be nice to have an easy way to give you or business. Consider more staff to answer your phones.

Today o teyoed yiur live chat. There was no response. Very unprofessional.
Help !

27 febbraio 2019
Non scritta su invito
Valutata 5 stelle su 5

Great client service

Ive been a client since 2014, and I ordered some pipes and drapes last week which had to arrive by a deadline to be shipped to me overseas.
I was contacted by the representative who graciously suggested an alternative and better solution to getting a replacement since there was a shortage of sizes I really wanted. All of that coupled with expedited shipment really won my admiration.

Special thanks to Vanessa and Stephanie! You guys rock!

26 febbraio 2019
Non scritta su invito

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