B. Holding Recensioni 75

Risposta di B. Holding

2 giorni fa

We are sorry to read this, especially with your booking due to take place tomorrow. We understand why this would be frustrating if you were trying to access organiser details and felt you were not getting a response in time.

We are not perfect, and we admit we occasionally get things wrong. That said, we do respond to all customer emails, and our usual response time is within around 4 to 5 hours, so it would not be normal for someone to receive no reply at all. It may be that there was an issue with delivery, timing, or how the enquiry came through, and we would be happy to check that for you.

While we handle a high volume of bookings each weekend, that does not change the fact that you should still be able to get the information you need ahead of your event. In relation to Reviews.io, we only use verified reviews, so we would not agree that the feedback there is suspiciously favourable.

Please contact us at info@evengo.co.uk
and Gemma will look into this for you directly.

Gemma

Risposta di B. Holding

4 giorni fa

Hi Albert

Thanks for your review

We are glad you enjoyed it : )

Risposta di B. Holding

5 giorni fa

We are very sorry to read this and completely understand why you would be upset, especially with people having travelled a long distance only for the event not to go ahead. That is not the experience we want anyone to have.

We do occasionally get things wrong. While we handle a high number of bookings each weekend with a strong attendance rate overall, there are rare occasions where last-minute illness or an inability to source a suitable replacement can lead to a cancellation.

It is very simple: if no one attends, you receive a refund. Once a refund has been processed, UK banks can take around 3 to 7 working days for the funds to reach the account, with international payments sometimes taking longer. Unfortunately, that part is outside of our control.

Please contact us directly at info@evengo.co.uk so we can look into this properly for you and assist further.

Gemma

Risposta di B. Holding

6 giorni fa

Thanks for your review and we are happy you had so much fun :)

All the best

Gemma

Risposta di B. Holding

6 giorni fa

Thank you for your lovely review - we do appreciate it.

Kind regards

Gemma

Risposta di B. Holding

6 giorni fa

We are unable identify you as we only use Reviews.IO for verified reviews (where we have over 1050 reviews https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

We are very sorry to read this. We appreciate how upsetting and frustrating this must have been, especially with the whole stag group waiting and after you had already paid deposits. We are not perfect, and we admit we occasionally get things wrong.

This is clearly not the experience we want anyone to have, and we are sorry that you felt let down. We are also sorry to hear that you felt your messages and phone calls were ignored, as we understand how important communication is in these situations.

In some rural areas, we do experience higher cancellation rates due to the limited availability of entertainers, but we fully appreciate that this does not lessen the disappointment caused to your group.

Please contact us at info@evengo.co.uk
so we can look into this further for you.

Gemma

Risposta di B. Holding

23 mar 2026

Thank you so much, Paula! It was a pleasure : )

I’m so glad you enjoyed the evening. Really appreciate your kind words.

Gemma

Risposta di B. Holding

21 mar 2026

Dear Andrew

We are really sorry to read this and completely understand why you would feel so frustrated, especially with such short notice the day before your booking. We are not perfect, and we admit we occasionally get things wrong.

Illness is unfortunately one of the main reasons for cancellations, and while we handle around 100 of bookings each weekend with around a 95% - 98% attendance rate this year so far, there are occasions where we are unable to find a replacement in time. In some rural areas, we experience higher cancellation rates due to the limited availability of entertainers.

We can see from your comments that you were unhappy with the alternative offered, and we do understand why that would have added to your disappointment. We are sorry that this left you with such a poor impression of our service.

Please contact us at info@evengo.co.uk
so we can look into this further for you.

Gemma

Risposta di B. Holding

19 mar 2026

Hi Robbie

Sorry hear this but we are unable identify you as we only use Reviews.IO for verified reviews to address your complete frustration.

We are really sorry to read how stressful this experience was for you, especially after organising your event months in advance and then having two of the three entertainers cancel on the day. We completely understand how disappointing and upsetting that would have been.

In some rural areas, we experience higher cancellation rates due to the limited availability of entertainers.

We are sorry that this left you feeling let down and frustrated, and we appreciate you taking the time to share your feedback.

Please contact us at info@evengo.co.uk so we can look into this further for you.

Gemma

Risposta di B. Holding

9 mar 2026

Hi Zach,

We are unable identify you as we only use Reviews.IO for verified reviews (where we have over 1050 reviews https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
). Because of this, we cannot locate your booking details from the information provided here.

We are very sorry to read how frustrated you felt about your experience. We manage around 110–160 bookings each weekend and maintain an attendance rate of around 97%. Unfortunately, on rare occasions entertainers do fall ill on the day of an event, which is the most common reason a booking cannot go ahead as planned. When this happens, our team does everything possible to find a replacement, though this is not always possible at very short notice depending on availability in the area.

We also want to address the accusation that we are a “scam.” We strongly refute this. We are a legitimate booking service that handles thousands of events and our verified reviews reflect the experiences of genuine customers who have booked through us.

That said, we are not perfect, and we admit we occasionally get things wrong. We genuinely regret when a situation like this causes disappointment, especially when someone is looking forward to their event.

If you would like us to look into your booking properly and review exactly what happened, please do get in touch with us directly so we can investigate further.

Kind regards,
Gemma
info@evengo.co.uk

Risposta di B. Holding

9 mar 2026

Thank you Carly your words mean a lot to us.

Thanks again

Gemma

Risposta di B. Holding

9 mar 2026

Hi Sarah,

Thank you so much for the lovely review! I'm so glad you had such a great time and that Hammy kept everyone laughing all night. He’ll be pleased to hear it!

Thanks again for the recommendation.

Gemma

Risposta di B. Holding

4 mar 2026

Hi Irving James Gracie,

Thank you for the lovely review! I’m really glad to hear that you and the lads all enjoyed the experience.

Thanks again : )

Best wishes,
Gemma

Risposta di B. Holding

3 mar 2026

Hi Sean,

We’re really concerned to read a comment like this. We want to be absolutely clear that we are not a scam.

As we’re unable to match your name to a verified booking from this review alone, we would genuinely appreciate the chance to look into whatever has happened. Please reach out to us directly so we can understand the situation properly and address it.

You can contact us at info@evengo.co.uk
and we’ll personally look into this for you.

Gemma

Risposta di B. Holding

1 mar 2026

Hi Emma,

We’re unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1050 reviews https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
), but we’re genuinely sorry to read how strongly you feel about your experience.

We certainly don’t recognise ourselves as “the worst agency in the UK,” but we do understand that when expectations aren’t met, it can feel incredibly frustrating. We are not perfect, and we admit we occasionally get things wrong. However, the small percentage we can’t fulfil is usually due to genuine illness, and in some rural areas, we do experience higher cancellation rates because of the limited availability of entertainers.

In terms of deposits and entertainer payments, deposits are in place to secure professional performers and protect the booking date. We work with hundreds of entertainers across the UK and aim to balance fair pay for them while keeping pricing competitive for customers. The suggestion that bookings are simply “blagged last minute” isn’t how our system operates; entertainers are confirmed through our booking process and matched based on availability and suitability for the event.

We would genuinely welcome the opportunity to look into your specific concerns and understand what went wrong from your perspective. Please do reach out to us directly at info@evengo.co.uk
so we can review this properly and hopefully restore some confidence.

Kind regards,
Gemma

Risposta di B. Holding

7 feb 2026

Sorry to hear this

We’re unable to identify you from this review, as we only use Reviews.io for verified reviews (where we have over 1,050 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

That said, we’re sorry to hear your booking was cancelled last minute — we understand how disappointing and stressful that is, especially when you’ve planned around it. We also want to be clear that we’re not a fraudulent company. We handle around 110–160 bookings each weekend and maintain roughly a 97% attendance rate. On the rare occasions a booking can’t go ahead, the most common reason is unexpected illness, and in a small number of cases (around 3%) we’re unable to source a suitable replacement at short notice.

We are not perfect, and we admit we occasionally get things wrong. If you email us with the booking ID, date, postcode, and what was booked, we’ll look into exactly what happened in your case and respond properly. In some rural areas, we experience higher cancellation rates due to the limited availability of entertainers.

Please contact us at info@evengo.co.uk
Gemma.

Risposta di B. Holding

11 gen 2026

Hi Chloe,

We’re really sorry to read this, because what you’ve described isn’t the experience we aim to deliver. We manage around 110–160 bookings most weekends with roughly a 97% attendance rate, and when cancellations do happen it’s most commonly due to genuine illness. That said, we’re not perfect, and we admit we occasionally get things wrong.

To be completely clear, we do not run scams — and we strongly refute that suggestion. If an entertainer becomes unavailable close to the booking time, we’ll always try to source a replacement, but depending on where the booking is located and how last-minute the change is, additional travel costs can sometimes apply. However, this should be explained clearly, handled professionally, and never feel like pressure or a surprise.

Because no town/city is mentioned in your review, it’s also worth noting that in some rural areas we experience higher cancellation rates due to the limited availability of entertainers — and that can make last-minute replacements more challenging and travel-heavy.

We’d really like to look into the exact booking, the messages sent, and what was said to you versus the entertainer, as that doesn’t sound right. Please email us with the booking name/date and any screenshots you have, and we’ll investigate properly and come back to you directly.

info@evengo.co.uk

Gemma

Risposta di B. Holding

8 nov 2025

Hi James

I’m really sorry to hear that your party for tomorrow was cancelled at such short notice due to illness and that you’ve been left feeling let down and unable to make other arrangements. We completely understand how upsetting that is, especially when you’ve been looking forward to the day and feel like your trust has been broken.

Whenever we have to cancel a booking, we always discuss the full range of options available so you’re not left without support. If you feel this hasn’t been properly explained to you, or you have not been clearly offered your options, please email us straight away so we can put this right and go through everything with you personally.

We are not perfect, and we admit we occasionally get things wrong, but we do care deeply about our customers and their events, and we want the chance to properly review this for you.

Please contact us with your name, booking number and best contact details at info@evengo.co.uk
so I can look into this for you directly.

Gemma