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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Bin seit etwa Anfang Corona nebenbei tätig. Es gab in den letzten Jahren einige Verbesserungen der Seite, die das Arbeiten leichter und übersichtlicher machen. Regeln sind von von Beginn an kl... Leggi di più

Valutata 1 stelle su 5

It kept saying the photo had some issue, while it was a very good, high-res, well-lit, no-glare, focused picture. After a frustratingly long time, it allowed me to move on anyway, take a selfie, anoth... Leggi di più

Valutata 5 stelle su 5

Hey, mach dir einfach selbst ein Bild. Es lohnt sich für dich und du wirst die Entscheidung nicht bereuen. Ich bin jetzt sieben Jahre dabei. Bisher habe ich keine schlechten Erfahrungen gemacht. Die B... Leggi di più

Valutata 3 stelle su 5

Is evalid ligit because I just submitted a video of my face and ID on that frikin website. Also I don't know if i can trust theses comments that says it ligit with all stars .because mine was rejecte... Leggi di più

Dettagli dell'azienda

  1. Azienda di automazione

Scritti dall'azienda

Provider of digital identity verification as a service. We empower businesses to onboard with confidence and detect risks associated with digital verification. Our mission is to be at the forefront of helping businesses seamlessly onboard customers, prevent fraud, money laundering and other nefarious activities. We aim to reduce the cost and technical burden of ID verification and onboarding compliance. Our objective is simple – let's make ID verification simple, safe, and seamless.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

76 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Problème de vérification

J'essaye de vérifier mon identité depuis quelques jours mais ça ne passe. J'ai contacté le service client mais toujours aucune réponse. C'est comme si ils avaient pas notre temps. C'est décevant.

6 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Good service

Didn't know that it is very easy to apply and validate my identity. I did everything in one take and got approved after a few minutes!!!

4 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I was rejected a few times because my…

I was rejected a few times because my browser and camera problems. the support team in chat are very helpful and accommodating. problem solved in less than an hour and they insisted on staying on chat until i finish my validation. great customer service. validation app is super fast and easy to use

24 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

J'ai postulé sur le site Chatwriters

J'ai postulé sur le site Chatwriters, ma vérification a été rejetée.
C'est pourtant bien moi sur le document, je ne comprends pas le souci.

21 luglio 2023
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Dear Sir/Madam,

Thank you for your review. There are many reasons why a persons verification may be rejected. You can contact support@evalid.io to understand why your verification was rejected, and we shall do our best to help you.

Please do not hesitate to contact us for assistance.

Kind regards,
Evalid Support

Valutata 1 stelle su 5

Doesn't even deserve 1 Star

Doesn't even deserve 1 Star. Scam company working with other scammers. BEWARE DO NOT SHARE YOUR PERSONAL INFORMATION!!! E Valid is a scam do not trust!!! (Update)
Evalid Company address:
Dambroeken 6
9411 SG Beilen
The Netherlands

There is no such company at this address, address listed on there own website. STAY AWAY FROM THIS COMPANY PLEASE, FOR YOUR OWN SAFETY DO NOT TRUST THEM WITH YOUR PERSONAL INFORMATION OR YOUR IDENTIFICATION.

7 luglio 2023
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Hi NeuralRabbit,

It appears your neural network is drawing an unjustified and inaccurate conclusion. There is zero evidence to support your false & misleading allegations. Evalid is NOT a scam company. We are a Know Your Customer digital identity company that PREVENTS fraud, money laundering and other illegal activities.

We are based in the Netherlands. You can contact our compliance department and speak to our compliance officer if you want to discuss any of your false allegations and misguided, ill-judged views.

I would advise you in the future to provide actual tangible information & evidence to support your views to help others and not spread false information.

www.evalid.io
support@evalid.io

Kind regards,
Evalid

Valutata 1 stelle su 5

Their system is poor

Their system is poor. I have been taking a picture for more than 3hours They kept rejecting the ID. I would rather send my ID photo directly to the company than use their poor system.

There is no customer service
In South Africa we use I’d card and green book as form of I’d
They told me that they only accept smart IDs and other IDs are not accepted.

10 maggio 2023
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Hi,

Thank you again for the second review albeit its is a copy & paste of your old review. South Africa introduced the new Smart ID 10 years ago in 2013. The new Smart ID cards supersedes the old barcoded identity book. You can apply for a new Smart ID card here:

https://www.gov.za/services/services-residents/citizenship/personal-identification/apply-for-identity-document

It is the responsibility of individuals to ensure they have the latest and correct identity documents. Regarding "taking a picture for more than 3 hours" - please contact our customer service team and we shall gladly assist you: support@evalid.io.

Please note, WE DO HAVE a customer service team that is trained to best serve our customers. Its a joint effort - we also require customers to have the correct identity documents in order to verify their identity.

I hope that helps and please do not hesitate to contact us for help.

Kind regards,
Evalid Support

Valutata 1 stelle su 5

Comment peuvent-ils différencier des faux documents du vrai

J'ai postulé pour un poste de modérateur tchat sur Chatwriters.com, j'ai présenté ma carte vitale comme document d'identité, et ils m'ont dit que la vérification été rejetés, je ne dis pas que c'est une mauvaise entreprise, mais je pense que ça demande beaucoup d'amélioration, je connais beaucoup de gens qui ce sont plains de se faire rejeter lors des vérifications, je me demande si ce n'est qu'une intelligence artificielle qui effectue la vérification, car je peux affirmer qu'ils n'ont pas les bases des données concernant les identités de chaque pays utilisateur de leurs services, sinon comment pourraient-ils différencier des vrais documents comme le mien des faux ?

19 aprile 2023
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Dear Luc,

Thank you for your review and comments. We can look into your verification - please send an email to support@evalid.io. I can confirm a member of our team will look into what happened and we would be delighted to help you. Please do not hesitate to contact us for assistance.

Kind regards,
Evalid Support

Valutata 1 stelle su 5

Their service is poor

Their system is poor. I have been taking a picture for more than 2hours. They kept rejecting the ID. I prefer sending my ID photo directly to the company than use their poor implemented system. There is no customer service at Evalid everything about the company is bad.
They told me that they only accept smart IDs and other IDs are not accepted.

13 marzo 2023
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Hi, thank you for your review. We are sorry to hear about the issues and troubles you encountered. There have been changes in certain countries about what IDs are deemed acceptable and which have been discontinued. This has had an impact on specific customers in certain jurisdictions which is beyond our control, however we are here to help you and ask you to kindly to contact our support team on support@evalid.io so we can assist you further. Thank you

Valutata 1 stelle su 5

Não consigo tirar foto ao documentos.

Não consigo tirar foto ao documentos.
Alguém pode ajudar?
Obrigada

31 gennaio 2023
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Hi,

I am sorry to hear you are encountering technical problems with your device. If you would like to contact us at support@evalid.io, we shall gladly be of assistance and try our best to help you.

Kind regards,

Evalid Support

Valutata 5 stelle su 5

chat helper 5 star. very impressive

i contact support for help. My laptop camera is not good and in a hurry to verify myself. the guy mark did his best and stay with me until my identity approved. thank very much for your support

2 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Awesome experience and support team

I used the service months ago when i applied for a job. The team who supported and helped me fix the camera thing did a great job. The whole verification process only took 15 minutes to complete but TextingFactory training schedule, i waited too long to start.

15 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Sent in my passport picture and…

Sent in my passport picture and information to be verified for a job, they suggested this company to me however the company never got back to me or verified my identity which is strange because if someone sends their ID you’d think at the very least they would reply back saying it didn’t meet standards, instead they completely ignore me and they have my identity information. Seems scammy.

23 agosto 2022
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Dear Vicky,

In response to your review, I believe its important to clarify your comments as it appears you are making allegations without any foundations or evidence. Evalid is an independent ID verification service provider. We check the identity of individuals on behalf of our clients. The ID verification process is simple, transparent, and aimed to ensure you are who you say you are. Evalid does not "suggest" or recommend companies. We are not an employment agency, and are not involved in the decision making process.

In the event you are dissatisfied or concerned about your personal data, you may email our support team at support@evalid.io who shall gladly assist you and delete your data per GDPR regulations. I hope that addresses your concerns and corrects the wrongful views and comments in your review.

Kind regards,
Evalid Support

Valutata 1 stelle su 5

Very bad customer support!!

Evalid's customer support is very very very bad. Due to a scam job offer, I wanted to have my data deleted by Evalid. I only received robot emails (default emails) from Evalid, without reply or help. I had to repeat myself several times and describe my request. Response time is a pure disaster. I do NOT recommend the site! It may also be a scam site.

29 dicembre 2021
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Dear Sir/Madam,

Thank you for your feedback on TrustPilot. At Evalid, we have strict SLA's and respond to customers within a matter of hours. Please note, under GDPR, data controllers have one month to respond and confirm they have deleted your data. However, we process data deletion requests before the stated timeframe. In the event you are still unsatisfied, please send an email to support@evalid.io with the subject line `Data Deletion Request` and we shall respond accordingly.

Kind regards,
Evalid Compliance Team

Valutata 4 stelle su 5

I used this site and it worked pretty…

I used this site and it worked pretty well, only I encountered some problems with my phone Samsung Galaxy A50 , I couldn't get past the selfies with all restriction off, just keep me saying 'waiting for your permision of camera', so I used my laptop and it was ok, I hope the online job site will be ok and not scam😁

13 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

I‘d give zero or minus if it‘d be…

I‘d give zero or minus if it‘d be possible. I started the verification over 15 times!!! They NEVER accepted it. I know it very well that I‘m not a fraud, that I was born with my name, face, datas! All identifications of mine are valid in all 4 countries where I live, work, travel accepted from all authorities! But they aren‘t ANY VALID AUTHORITY JUST SOME NON FUNKTIONAL DAMAGED COMPANY!!! I tried to contact very politely on 2 different e-mail addresses with this pity- and shameful evalid services 3 times, and non of the co-workers/ customer service answered at all!
THEY ARE THE FRAUD AND THIS IS CALLED TIME-THEFT!!!!!

13 ottobre 2021
Non scritta su invito
Logo di Evalid

Risposta di Evalid

Dear A.M.D.,

Thank you for the feedback. We have strict SLA’s to respond to customer emails. I can confirm our support team did reach out to you via email. Furthermore, our system automatically sends instructions to help guide customers through the process. In the event there is an issue with your verification, both our support team and our system will notify you concurrently. You might have missed the emails and communication we sent you and advise you to check your spam/junk folder.

Having missed emails does not qualify as fraud. We are transparent in how we operate, and wholeheartedly committed in helping protect our customers against identity fraud. So let's refrain from allegating comments out of frustration.

Whilst I cannot comment on individual cases why a person’s verification was rejected multiple times, you are welcome to contact our support team on support@evalid.io, and we shall gladly be of assistance.

Kind regards,
Evalid Support

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