Eureka Direct.co.uk Recensioni 1313

TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di forniture mediche
  2. Stazione di pronto soccorso
  3. Attrezzature e forniture ospedaliere
  4. Negozio di abbigliamento antinfortunistico e da lavoro
  5. Fornitore di attrezzature per la sicurezza

Informazioni su Eureka Direct.co.uk

Scritti dall'azienda

Eureka Direct

Scritti dall'azienda

First aid supplies & infection control products.
Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!

30 DaGuarantee!

FREE delivery on all orders!

FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

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Valutata 5 stelle su 5

Great staff

Great staff, great products

8 ottobre 2025
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Risposta di Eureka Direct.co.uk

Thank you for your wonderful feedback! We’re so happy you’re pleased with our products and service.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 2 stelle su 5

I bought 3 new 1st aid boxes

I bought 3 new 1st aid boxes, when they arrived they only had 6 months expiry on them, when I called about it you offered to send me up to date cleansing wipes with a longer life span on as they were the only items with a short expiry, I was not overly happy with this but had to accept it. Instead of me paying for new kit I had to mess about myself exchanging wipes and then print off new expiry dates to cover up the existing ones. Not happy.

6 ottobre 2025
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Risposta di Eureka Direct.co.uk

Thank you for your feedback, and we're very sorry to hear about your disappointment.

We understand how frustrating it must have been to receive items with a shorter expiry than expected, and we apologise for the inconvenience this caused. I can see that our sales team arranged for replacement cleansing wipes to be sent out promptly, and we appreciate your patience in resolving the matter.

Please be assured that we’re raising this issue with our supplier, as we work hard to ensure all products meet the highest standards before reaching our customers. The replacement wipes are from a different batch to ensure a longer expiry date than those originally received.

We genuinely value your feedback, and we’ll use this to help improve both our quality control and customer experience moving forward.

Valutata 5 stelle su 5
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Risposta di Eureka Direct.co.uk

Great to know you found the process quick and easy - thank you, Cheryl. We can't wait to serve you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Excellent products delivered very…

Excellent products delivered very quickly

2 ottobre 2025
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Risposta di Eureka Direct.co.uk

Efficiency is our goal - and we’re thrilled you experienced it first-hand, Steve. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Well done Eureka!

Always a quick delivery and never any issues with my order. Well done Eureka!

2 ottobre 2025
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Risposta di Eureka Direct.co.uk

We love hearing that everything went smoothly - thanks for the kind words! We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Good product

Clear easy to use website, good product and good prices.

2 ottobre 2025
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Risposta di Eureka Direct.co.uk

Great to know you found everything you needed quickly - thanks for the feedback, Sandra. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Really easy to order

Really easy to order, very fast delivery and lovely helpful staff on the helpline.

1 ottobre 2025
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Risposta di Eureka Direct.co.uk

What fantastic feedback — thank you for taking the time to share it. We are thrilled you received a helpful and friendly service, and we look forward to serving you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Quick delivery and great item

A very quick delivery and the ice pack is great. Just what i needed and at a great price too for a quality item and such quick shipping!

30 settembre 2025
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Risposta di Eureka Direct.co.uk

Thanks so much for your amazing 5-star review - we really appreciate it, Diane. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Delivered on time

Delivered on time

15 settembre 2025
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Risposta di Eureka Direct.co.uk

We’re so pleased your order arrived quickly and safely – thank you, Phil. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 2 stelle su 5

Poor Delivery Service

My parcel is still yet to arrive and has been returned to sender three times by DHL who are aware we are a school yet continually try to deliver our parcel outside of school hours. School hours have been requested but ignored.

25 settembre 2025
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Risposta di Eureka Direct.co.uk

Good afternoon Tracy,

Thank you for your update, and I’m truly sorry for the repeated failed delivery attempts, I completely understand the frustration and inconvenience this has caused you and your school.

It’s very disappointing that DHL has not been able to successfully deliver your order despite multiple attempts. Unfortunately, due to the nature of the items, we’re unable to arrange a further redelivery, and the goods will be returned to our warehouse by Wednesday, 8th October. As these are pharmaceutical products, they cannot be resold or reused once shipped, due to strict regulations on transit time and safety, they will need to be safely disposed of once returned.

We absolutely recognise the unnecessary waste this creates, and I want to assure you that we are actively working with our DHL account managers to investigate what went wrong and prevent it from happening again.

Our sales team have escalated this matter internally and currently awaiting confirmation on how we can best ensure the next delivery attempt is successful. Someone will be in touch with you as soon as we have more information.

Please don’t hesitate to reach out in the meantime if there’s anything further we can do to help.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

quick delivery

quick delivery, no problem with the order.

25 settembre 2025
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Risposta di Eureka Direct.co.uk

Great to hear your order arrived right on time – thank you. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

You were fanatic

You were fanatic

23 settembre 2025
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Risposta di Eureka Direct.co.uk

Thank you so much for this awesome review, Chris! It's lovely to get feedback like this. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

We are always happy with the prompt and…

We are always happy with the prompt and helpful service offered by Eureka.

19 settembre 2025
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Risposta di Eureka Direct.co.uk

This is just the feedback we love to hear, Gail. Thank you so much for your order and review.

Kind Regards,
Eureka Direct Customer Service Team

Valutata 5 stelle su 5

Fast and Efficient

Ordering from Eureka is quick and simple. Delivery is fast and communication is great! The service is exemplary! I would thoroughly recommend them.

18 settembre 2025
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Risposta di Eureka Direct.co.uk

Thanks for the positive review – we’re glad everything went smoothly, Nikki. We can't wait to serve you again.

Kind regards,
Eureka Customer Service Team

Valutata 5 stelle su 5
Logo di Eureka Direct.co.uk

Risposta di Eureka Direct.co.uk

We’re delighted you had such an easy experience – thank you. We hope to see you again soon.

Kind regards,
Eureka Customer Service Team

Valutata 5 stelle su 5

Very quick delivery

15 settembre 2025
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Risposta di Eureka Direct.co.uk

Thanks for pointing out our fast delivery – we always aim for that, Jenny. We hope to see you again soon.

Kind regards,
Eureka Customer Service Team

Valutata 5 stelle su 5

easy to order

easy to order, received in very good time

11 settembre 2025
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Risposta di Eureka Direct.co.uk

Wonderful news, Kevin! So glad your order arrived quickly and safely – thank you for this great review.

Kind regards,
Eureka Customer Service Team

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