Eufy Recensioni 

⭐ Rating: 1 star (if I could give less I would)

I purchased this robot vacuum for my photographic studio (across two floors) and was initially impressed — so much so that I bought a second one for the upstairs. When it works, the X10 Pro Omni does perform well: vacuuming, mopping, the suction is strong, and the smart features sound good.

But here’s the problem: the reliability and customer service are terrible. Both base stations developed leaks, we submitted requests for repair or replacement, and were told we were “back-ordered.” For six months we couldn’t use either robot. This after spending about £2,000 on the two units. More recently, one of the robots has stopped working entirely and we’re again hitting the same wall trying to get anything resolved.

We run a busy studio with pets (including a long-haired cat) and people coming and going — so I expected a robust machine + reliable support. What we got was a device that, yes, can work well, but fails too often and leaves you stranded. Customer service has not been responsive. At this point I had been planning to upgrade to the newer “Pro” model — but after this experience I’m going elsewhere.

Bottom line: The hardware shows promise, but the service and support let it down catastrophically. I cannot recommend this unless you’re comfortable with the risk that you may be left without support.

One of the worst vacuum robot I had. I had this robot few months ago. It was giving me some alerts like clean this or that it was ok but after 4 months it started gives me alert clean tray and I started clean tray 2 or 3 times a day but alerts still there. I spoke Eufy they try to fix it but failed and they decided to replace it. It took more than to months to replace it with refurbished one. When I received it says it’s disconnected.they try it fix it over the phone but failed and now they are saying to replace the base. I’m very disappointed with their service and especially with this cheap product. And don’t know how many months it would take to fix it. I’m out of robot almost 3 months now. My product is still under 1 year warranty.
AVOID to have this EUFY USELESS ROBOT. it’s just waste of money.

After purchasing the doorbell camera, set it up and all seemed fine only to find it would only randomly detect people, our milkman who visits at 3am has not been detected yet. Then we found the battery would last less than two weeks. I connected customer services about the battery and they couldn't care less and told me to take it back to where I purchased it from. Shockingly bad customer service for a shockingly bad product. I purchased this to replace a Ring doorbell because they put up the price of their cloud service, but their customer service was second to none and I now wish I stayed with them.

Warranty not upheld - don't buy any of their products.
I bought a brand new, unopened set of 3 cameras and hub from a third party (not a shop). Registered all the cameras for warranty. But only a few months in and a camera had completely died.
Contacted for a replacement to be told because I didn't buy from them the warranty wouldn't be honoured.
Really don't think it should matter where I bought it from. They were brand new, legitimate products, made by Anker (Eufy).
I'll never buy an Anker product again.

A W F U L

I’ve had the worst experience! They couldn’t advise the delivery date, I asked to cancel & they said to refuse the delivery but the delivery driver just left the product at my door!

I ended up having to return the item with their prepaid 2 day/48 hour postage label.

12 days later I am being informed that the product will be at their warehouse in 2 days and it needs to be inspected before they will issue a refund which can take another 3-5 working days! I didn’t even open the box!

I am beyond frustrated and angry! Disgusting level of service

The Eufy RoboVac X8 Hybrid commonly experiences issues such as being stuck or trapped, which can trigger error 6, and also problems with the laser sensor. Other issues include the robot getting lost, going in circles, or experiencing charging errors, often due to software glitches.
Eufy offers absolutely no support nor solutions.

I've had my Eufy L60 Hybrid for 18 months now.
Absolutely faultless operation.
Once you have the maps created you can set it anywhere upstairs or downstairs and it'll work out its location and clean.
I've mostly hard floors with a couple of mats and it tackles both well.
Plus side! I only need to pull out Henry when doing stairs or hard to reach areas.

Not a very good 1st impression. Received scales with battery included from them. The batteries were flat and I had to buy new ones. They didn't want to refund the cost of the batteries. This really doesn't fill me with confidence on the quality of the scale & in their customer service should an issue occur with their product. I will most certainly not recommend them

Initially I was impressed with Eufy and bought a number of cameras and a hub, but I discovered that every time I used another appliance, like most people I have a phone and an iPad I had to log in again and again. It became a real pain, the suggestion is to set up additional account for other appliances but, DONT DO IT. When I did I lost all my cameras and had to load them all in again. These days the operation of this software is very poor. They seem to make good kit but have been let down by the software.

Had a problem with the glass lens cover on my video doorbell - it fell out in my hand when I removed the unit for battery charging. Contacted the company and communicated with Anker support. Apologetic, helpful and a pleasure to deal with. Complete unit replaced free of charge, with new one arriving within 7 days of first contact. Can’t recommend highly enough.

It's not right they should get away with this though What a crappy company and crappy product eurfy x10 what a con

If I could give minus stars I'd give -100. Faulty product and usless support. They give out boilerplate BS. I see a long battle ahead.

Anker. Surely the W is silent ?

I purchased an Eufy basic video doorbell as I liked the features it came with, especially being able to store video images to an SD card and not have to pay a subscription for Cloud storage. However the internally sealed battery in the unit failed after only 2 months! I called Eufy customer services and they said they would send me out another replacement doorbell and once received to send back the non-working door bell via Evry Couriers with the prepaid barcode provided by Eufy. Which I did straight away as requested. Then again after about three months the replacement my unit stopped working and would not recharge! I called Eury Customer Services again to complain and they said they had not received the previous faulty doorbell back so there was nothing they were willing to do as they had not received the door bell I sent them back. I confirmed the date and the time I sent it but was told that Eufy do not pay for return items to be tracked so they couldn’t tell me where the returned item was or if they had received it at all! All I was offered was a 10% discount on the purchase of a new Eufy video doorbell as there records showed I had not returned the faulty doorbell to them. I explained if they didn’t track the item how do they know if it was or wasn’t received! I explained that as the item is less than 12 months old, this is against my consumer rights and is in breach of the Sales of Goods and Services Act. But again they confirmed that as they do not know if they received the faulty doorbell back that was their final position! With two new doorbells failing in such a short period of time I consider the Eufy Video Doorbell to be substandard and will not be buying another Eufy product. It seems a serious design floor to seal the rechargeable battery inside the unit so if that fails, the whole unit needs to be replaced!

Our 4 month old Homebase Unit failed - worked one day not the next despite no change to home set up. Customer Service failed to understand this and I was put through hoops to “diagnose” the issue. After a long period of many emails - do this/check that - and over a month without security a replacement was sent & all now works fine. However I should’ve been offered an under guarantee replacement immediately.

I paid £600+ for an Eufy x10 pro and while it worked quite well for a month, it’s now broken and about 3 weeks into trying to get it repaired/repalced. One reason for this time scale is every message you send takes days for a reply to arrive, not sure if they are in a far flung country with a different time zone or they just don’t care about speedy responses, either way, extremely annoying. Now just going to return the whole thing, only told them today so will be a few days before they acknowledge my email and give there next unhelpful response.

This company don’t give you your free gifts they send you total scam customer service might as well be next to none they no help what so ever wish I stuck with ring now !!

AVOID AT ALL COSTS

The door bell is impossible to use and needs an IT specialist to install. Tried many times and even employed two companies to help and both found it too difficult. Still trying to get a full refund without success so far. Very long and drawn out process. Anker Support not very helpful.

Bought an x10 robovac. Broke down twice within 12 months. The last time was 2 days out of warranty. Only option is to buy a new one with 10% discount. Please don't buy anything from this Chinese company. Very unreliable.

I used their website to help me purchase a robot vacuum that also mopped. However, when it arrived, it does not mop and now they are telling me I have to pay to return this product even though their website recommended it for vacuuming and mopping.

Worst experience with Anker support
Worst experience with Anker support. I reached out to Eufy support for a replacement of my robot vacuum. They took 2-3 weeks for troubleshooting the issue, but couldn't resolve it. After multiple times of asking for a replacement, they finally approved. I sent the product back immediately within the next 2 days. It's now been almost 2 weeks since the product was received by them yet I haven't received any confirmation nor a replacement has been sent out. On asking daily, they keep mentioning that they are waiting for confirmation from their warehouse which sounds like a lame excuse. Pathetic service and I am still waiting for a replacement. I am never going to order anything from them as this issue situation has caused great inconvenience for me and my family.