There isn’t a zero star option which is frustrating as that would be the rating. I wish I’d have read trust pilot before purchasing from this con of a business- what a shocking company! The products a... Leggi di più
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Scopri cosa dicono le persone
I placed order #426401 in April of this year. To date, it hasn't been shipped and this company has chosen to ignore all of my follow up emails since placing that order. Why take my money, ship no prod... Leggi di più
These products are by far the best products I have ever used! I kid you not I'm 45 and my skin has never felt & looked so good, so many people ask me on a regular basis what skincare I use beca... Leggi di più
Disgusting. It’s like they started outgood (the bait), then they encountered some problems (from what the messages said— the switch) and didn't send my order but continued to charge me for the subscr... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Ava Estell is an all natural wellness brand made with melanin in mind.
Informazioni di contatto
Ava Estell Ltd, Block F, Unit 288, Riverside Business Centre, SW18 4UQ, London, Regno Unito
- solace@avaestell.com
- essiecare.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Not to be trusted
The money-backguaranteed is an absoute scam. It takes you to a page with a broken link. When I notified the company of this they did not fix it. They offered a full refund and, two weeks later, my emails are now being ghosted. No response when I chased them up. Pretty sad that a company would operate in this way. Not to be trusted.
I did have high hopes but
I brought the magic cream and face scrub. I have never had sensitive skin but it is a little questionable if the products I used a natural. I had a feeling after using like things were crawling on my face, tiny little spots were appearing around my eye brow and really bad itching. I always use tiny amounts of any new product to see how it works but I can't use this at all. I have a new tub and almost full tub I can't use. The magic body scrub also made my skin feel strange. I love to support my people but this just never worked for me
Product does not work made the eczema…
Product does not work made the eczema on my teen worse as it does not have a cooling factor especially the body wash. Out of all the products my teen say the scrub and magix work okay. I also bought the facial set and it has not improve my skin and given me lots of spots. My account got charge with £20 subscription which I did not subscribe. They said it was non refundable. I cancelled subscription but try to log into my account and use benefits of my £20 taken it said that email does not exist which means they took my money, did not refund and remove my account before I can use the benefits even though their correspondence mentioned I have until the end of my month subscription to use the benefit.
This is quite bad. I always try to look at the best of a situation but in this case was quite disappointed.
They need a support group to improve their products and ethical approach. They have the right idea but bad execution.
Superb Products, Excellent Service!
Great products, great service. In the main I purchase the Winter Body Cream, its amazing, smells divine and lasts long and keeps my skin soft and moisturized! I have been buying from them for over a year and its because the products work and the company provide excellent service. I highly recommend!!
BE AWARE OF SUBSCRIPTION CHARGE !!!
BE AWARE THAT YOU WILL BE SIGNED UP AUTOMATICALLY FOR AVA+ MEMBERSHIP. I ONLY PURCHASED TO SUPPORT THIS BUSINESS AND THEY HAVE NOW CHARGED ME £20 FOR A SUBSCRIPTION I NEVER SIGNED UP FOR !!!!
Have been buying their products for…
Have been buying their products for years now. My eczema prone skin ADORES the magix cream, scrub and the foam facial cleanser. Notice such a difference when using these. For people saying they're "scammers", that's absolute nonsense, and some clearly don't know how to read! You can VERY easily opt out of the monthly membership if you chose to do so!
CANCEL THIS SUBSCRIPTION IMMEDIATELY
CANCEL THIS SUBSCRIPTION IMMEDIATELY!
£20 ADDITIONAL COST ON TOP OF EVERY ORDER.
I WILL NEVER SUGGEST THESE PRODUCTS TO ANYBODY!
QUALITY OF PRODUCTS CHEAP AND DISGUSTING!!!!!!!
This is my 3rd order
This is my 3rd order. The product quality and quantity is amazing ( I bought magic cream foams cleanser, magic cream, summer and winter body creams, Face and body scrub).
Magic cream treated and heal my daughter (under 2yrs) mild eczema. I have recommended to my friend and she seconds it. Foam cleanser is such mild and soothing cleanser.summar and winter body creams are so pure am happy to use all natural products on my and my family. I had some issues with few funds and team has resolved it professionally and timely. What else one could ask for.
New customer
Ordered in January and received quickly. Think was 4/5 days. Pleased with product quality and packaging. After sales communication is good
I will not recommend this scammer…
I will not recommend this scammer company name Ava estell to no one ! I ordered the product who was in sales on October 2023 at $39.9999 after received the product they started to charge me $27each month when I find out they still didn’t pay my money back lies that I agreed to do long story short they are scammers
Be very cautious
I didn't test out the products long enough to leave a review. My review is based on how I feel cheated with this company. I bought some items when it was on sale. It said delivered when it was not. I contacted customer service and after 3 days I got an email acknowledging it was an issue on their end that they will ship the products ASAP. I got my order few days later. Then I saw on my bank statement that I was charged another amount for membership which I NEVER signed up for. When I contacted customer service they told me the charges are non refundable so now I'm gonna dispute it through my bank. While I love to support black owned businesses, I will never shop from this shady company
Miracle cream
The products works perfectly well. My colour looks great and my 4 months baby also look fabulous. I will buy and buy again,
LOVE LOVE LOVE 💕
The products are amazing and they really work you have to be consistent and patient . My second full bundle and my face feels and looks amazing ❤️ I have been using these products for two years now and it’s truly amazing.
This product doesn't work
This product doesn't work. They ask you to review a review all the time before the 14 days that they advertise that will start work. They set up a kind of subscription that you don't know what it is. After one month they take money from your account. My skin is the same. I'm pardan skin. I have good skin, i have a small dark skin under my left eye. Don't waste your money with them. They talk smooth and nice. It's a kind of African-speak to get your trust. NEVER AGAIN.
I will contact my PayPal to get my money refunded.
Scammers
I tried this product for about 3 months hoping that it will help my daughter but it didn't. January the company took money from my account, I informed the company about this, they said I must have been one of their VIP. I didn't sign up for a VIP. I was not been refunded. Again today, this February, £20 is pending on my account, when I had complained and reported this.. THIS IS SCAM!!!!
Prompt refund
Recently purchased a set from Ava Estell but quickly realised I had selected the wrong set after purchase. I sent an email to cancel and I received a timely response confirming they had cancelled my order.
I am grateful for their professionalism and look forward to be a long term customer of theirs.
Didn’t work at all
Didn’t work at all
I had so much hope that the products would help but nothing happened.
I bought for hyperpigmentation issues.
Fantastic products and fast shipping.
Results better than what I expected
I've always had problems with acne on the left side of my face. I use the magix cream consistently and everyone compliments me on my brighter complexion and well hydrated skin. The acne doesn't come anymore. I might get a couple when I'm on my period but that's hormonal so that can't be helped, even so, the breakouts aren't as bad as before I started using the product.
Thank you Esmahan
I honestly am so appreciative to Esmahan, thank you so much for your understanding, patience and resolving my issue!
Your customer service skills are a breath of fresh air!
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