EngraveDrinks Recensioni 166

At the moment I am not very happy.

I ordered a Father's day gift first thing in Thursday morning. I did not receive a correct email. But after seeing other reviews and the website they said this was an expected error they are having. So I left it as others had said they still received their gifts.

However, even though I had paid the £10 for next day delivery my bottle has not turned up and now have nothing to give my father tomorrow.

I did email 9am ish this morning as there is no number to contact an I have not been replied to. So thought maybe my order did not go through. But the money has been taken for the gift.

Seems like a bit hit and miss for people.

Amazing service. Asked a question about the engraving and they got back to me within a couple of minutes. The engraving looked great!

Incomplete Engraving & Misleading Advertisement
I purchased a bottle of Vintage Moet champagne from the website. When the bottle arrived there were two issues:

1) The image on the website falsely led me to believe that the bottle would be a 2008 Moet. On arrival it was a 2012 moet. I had purchased the specific bottle as the year had a great deal of meaning to the person I was gifting it to, so all sentiment is now lost.. This was not made specifically clear on the website and the support team were not helpful at all in this regard, I gained the impression that the picture displayed is there to falsely mislead customers, especially given the Support Team's Blase response.Be careful if you're purchasing a vintage bottle for a special reason, relating to the date.

2) The engraving on the bottle had a line missing... which was the personalized name (the most important part of a personalized gift you would think). The only remedy I was offered for this was to return the bottle and the engraving team would correct this and return it to me. As this was for a special occasion and I was given no detail as to the time this would take, I did not feel comfortable doing so.

Essentially what was meant to be a personal and thoughtful gift (for £60+ postage), now is an extremely average one. Incredibly disappointed with the service I was offered.

Great products and customer service!

Have ordered an engraved bottle of champagne with next day delivery. There was an issue with email confirmation however the support team have resolved it within minutes!
The champagne arrived in time and the engraving looks brilliant!
Would definitely recommend to others and will definitely use myself again!
Thank you!!

Really pleased with product. There were problems with confirmation email but support team were prompt when I asked for tracking information. Paid for guaranteed next day delivery and it arrived as promised. Overall a good customer experietnce. Would use again and, based on my experience, would recommend.

Found the website fairly hard to use. No contact number to get hold of them. Paid 16.99 for 2 day delivery guaranteed. It is now 6 days after placing the order and still not been told its been dispatched!

Can’t rate Engrave drinks enough. Hunting a present for a man with everything is hard but Engrave drinks solved my problem. Lovely bottle of wine with a personnel message on excellent. Wouldn’t hesitate to use and recommend Engrave Drinks again.
Thankyou to everyone at Engrave Drinks

Used twice now for the Mrs. Gives that special touch for buying her booze with a special customisable personal message. Can be used for any occasion love the simplicity and quality of it all.

Fantastic customer service and beautifully engraved. Thank you so much for the fast dispatch, will recommend without hesitation.

Dom Perignon is Dom Perignon, so that was always going to be special but the engraving was far better than I expected, really beautiful. The packaging is brilliant, absolutely no worries that this could get damaged in transit but really, best of all is the customer service... Emails that are answered (quickly), advice given, no question too silly and a company that actually makes you feel like a valued customer. 5 stars EngraveDrinks. I will definitely use you again and recommend you too.

Ordered bottle recieved a day after ordering. Engraving including Polish letters (!!!). Brilliant service. Best present ever. Highly recommended

The product I ordered is beautiful, I'm really pleased with it. However, the order was placed on 17th April and wasn't delivered until 1st May despite the website saying 3-5 working days. I don't know whose fault this is, but I can say that the support line was very helpful in trying to sort out this problem. From the point of view of the product I ordered it is perfect for what I wanted (a 40th birthday present) and is beautifully wrapped so I would definitely recommend this company. Lisa Burke

Ecellent in every way. Would strongly recommend this company.
Jill Folley

The wine box was beautiful, the box itself was solid, engraving was on point, for the product alone I should have given it a five, my only complaint was that I paid for next day deliver but it took two days to arrive.

l fully recommend this company and without reservation would use it again. I just came across it on searching the Internet and was naturally a little nervous about placing and order particularly as l live offshore. However no need to worry the company service is impeccable they answered all my questions in turn around time and posted it to me without a hitch. More importantly the gift engraving service is amazing l ordered a personally engraved bottle of whisky for a 40th birthday gift with the gift wrapping which is wonderful and l know the recipient will be delighted with it. Thank you EngraveDrinks!

Absolutely delighted that delivery address was changed with minimum/no fuss - have had problems with other websites + was a little apprehensive - many thanks

Excellent service and helpful support team!!!

Excellent experience overall. The engraving looked great, the turnaround time was short and the customer services team was first class (very friendly and helpful, responding to all my email queries within 30-60 minutes!). I was quite sceptical as I had never heard of this company before but was pleasantly surprised and would definitely recommend them.

Absolutely made up with my order, and the quality of the engraving is fantastic. Really great customer service, I will defintly be using this company again

From the very good user experience on the web site, to a great support after purchase, EngraveDrinks provided an excellent service all the way.