Country English Cottages Recensioni 

Appalling service. We booked with English Country cottages in May for the 8th August for a week in Cornwall. This was for my son's wedding, so we didn't have to travel 6 hours there and back. We'd paid the deposit and then the next thing we know 3 weeks before we're due to go. That they had cancelled the booking because of a computer glitch, they didn't even contact us about this we had to contact them when we saw the full payment didn't go out. They said they'd get back to us to confirm the booking was still on but never replied to us. Meanwhile we went direct to the owner of the property who told us that when cottages.com cancelled the booking another company booked and they would get priority because it was cottages.com mistake. Meanwhile we had still heard nothing from cottages.com, not even to say they had cancelled the booking and are trying to look for alternative accommodation. We tried to look ourselves for other accommodation but everything was booked up in cornwall since it was so close to the date. Literally a week before we were due to go, they offered their apologies and said they'd give us a refund for the deposit but no compensation, even though it was all their fault and it's left us with nothing. Their communication was dreadful and they don't pay any liability for their own company mistakes.

As a cottage owner the communication is dreadful. I know its been tough during Covid but I have not once got through to customer services and its our livelihood.
I have cancelled weeks they leave as un available costing huge loss of revenue. never seen my account manager in 2 years and have three properties. Email notifications been down over 12 months. Dreadful Company.

I have been trying to get through to cancel a booking for September since the end of June. I am sending weekly e-mails and just get the standard reply that it will be dealt with within 48 hours. I have also spent many hours trying to get through on the phone, I suspect they are not even answering calls so I have given up. I am considering cancelling my bank card so the payment will get rejected when it is taken. I appreciate these are difficult times for holiday companies but this customer service falls far short of what customers should expect. I will certainly not use this company in the future.

Update: managed to find owners telephone number whom I contacted - explained the situation. She apologised but said she instructed English Country Cottages that she was no longer letting Henley Cottage out and they should not have been advertising it as such! Not her fault, just hope no-one ends up knocking on her door expecting their holiday in Henley Cottage! So, basically they have taken our deposit knowing dam well the cottage is no longer available ( is it any wonder one loses faith with holiday companies - nothing ever changes, it seems they get away with murder, if we didn’t pay our council tax, we would be hauled before the court!). Gone through credit card company who, hopefully, can eventually reimburse us. So please do NOT even bother trying to phone or e mail English Country Cottages as you will never get through and no-one ever eplies to your e mails - Covid is no excuse for all of this distress and stress to us and others in this situation through no fault of their own, but trusting a once reputable holiday company - Absolutely SHAMEFUL!

I have been trying to cancel thatched cottage stern field since the beginning of June email 30 emails so far sent letters one of which cost me yesterday £6 50 just to make sure that they received it phone call after phone call they just disconnect me private messages on messenger that are totally ignored I have even tried to cancel the cottage via hoe seasons and cottages .com and tried to phone the head office all the phones are not working I am due to go on holiday in September so I then found the owner's contact details rang her and she said that even she could not get them what are we going to do other customers now tell me that they are having the same problems and are now being asked to pay the full amount of the balane even after trying to cancel

Still waiting for £274 refund from March this year, over 3 months now. The real issue with this company is the inability to communicate with them. The contact telephone number is never answered and the call back option has a "fault" with it. The e mail contact address given will bounce you back an e mail telling you that your query will be answered within 24 hours although due to Covid likely to be 48hrs, to date the query has never been addressed despite sending follow up e mails which get the same automated response. This company seems to have done everything it can for their customers to be unable to get in contact with them, this is truly shocking!

I would advise strongly against using them. We booked a beautiful place with a swimming pool and sauna immediately upon the Covid travel plan being lifted. It cost a lot of money but was worth it as (I won’t go into details) but my family really needed a break. Was in their luxury range. They confirmed and took payment. One week later we have been told the place is not available and are being asked to pay the same amount for a place half the size with no character, no sauna and no swimming pool. The poor women I keep talking to says she can’t escalate my complaint and the managers are too busy to talk to customers. She has been told I am not entitled to any compensation as their conditions state they can cancel at any time if they have made an error. So basically you can be on your way to one of their places and get a call saying it is no longer available as they made an error and just have to turn around and go home. I guess they just expect you to sleep in your car in that situation. Can’t advise enough against using this company.

I have used this company before and never had an issue, however, things have really changed now and they are now amongst the worst companies for customer service I have had the misfortune to deal with recently.
I booked a cottage and paid the deposit, with the full amount due in June. On May 14th they issued an email saying the due date had been extended to Aug 1st, or I could cancel and get a full refund.
I gave it a while and some thought and decided I would get a refund.
So far I have sent them 4 emails, been on hold for 90 minutes, and had an on-line conversation on FB messenger, all with no response from the company.
I have now sent them a recorded letter saying I wish to cancel, but I doubt if they will respond to that either.
The bottom line is AVOID this company at all costs.

Avoid ! Thieves . Refusing refunds due to covid . 45 minute wait time on call . Even when this is over this is one of the companies that deserve to go under . Criminals !

Part of cottages.com.
Please don't book with them as they refuse to give refunds and attempt to force you to rebook by threatening to just keep your money if you don't.
Immoral and illegal.

Beware - part of cottages.com
Read the reviews for the above company and stay away.

Just gave them 15 weeks notice of cancellation for one of their cottages. Want to charge 100GBP cancellation fee!!! Not happy.
No problem with opposition.

Good range of properties, competitively priced

Have used ECC several times now... They always have a wide range of properties to choose from, in good locations, and reasonably priced.

Having not had any issues, I cannot comment on their customer service but have always found their website user friendly and they booking process seamless and professional.

I've used this company sporadically for the last 30 years and always been satisfied.

However, earlier this year we stayed in a property through them. We do not believe the description gives potential holiday makers the information to decide on the suitability.

On our return we wrote a constructive critique and got a standard letter back. Having chased for a Reevoo link for the second time we left an objective review.

Not only was our review not published but 2 other ' less than perfect reviews' were removed. All would have been 'nice to knows' prior to booking.

This makes a mockery of the customer care and service and of their review system in our opinion and we would not use them again