Emg Motor Group Recensioni 

394
•
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

great experience in buying a used KIA EV3 from this dealership. The salesperson who looked after us (Cameron Bailey) was very knowledgeable, efficient, friendly and helpful. We were happy with the tra... Leggi di più

Valutata 5 stelle su 5

Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

EMG staff were helpful from the initial enquiry right through to delivery and sorting the paperwork. Everything was explained clearly and thoroughly with no pressure to buy the vehicle or the optiona... Leggi di più

Valutata 1 stelle su 5

I bought Nissan Qashqai on 13 May 2025 and salesperson & two managers accused us of dishonesty about our P/X which upset us a lot. Later we found many scratches on the car's wheels. Between three man... Leggi di più

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  1. Veicoli e trasporti

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The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

394 recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 76% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,4

Tutte le recensioni

(394)

115 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Bought a BMW X1 from Duxford

Bought a BMW X1 from Duxford. Tom was excellent. Took me to the post office to sort the tax out. Couple of bad points. He wouldn't give me anymore than £2000 for my part ex but goes up for sale few days later for £6000. Writing this four days later I would of thought I'd get a follow up call to see if everything ok with the new vehicle but nothing at all. Bit unprofessional that. To all that want to part ex here you must haggle as much as you can. They are salesman not your friends

6 settembre 2025
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Risposta di Emg Motor Group

Hello Mark,

Thank you for your feedback and for highlighting the service Tom provided during your purchase. We’re pleased to hear you were happy with him on the day.

We’re sorry to learn you felt let down afterwards. Tom did try to follow up with you by phone, but couldn’t get through, and he also sent an email to check everything was going well with your BMW X1. We’ll make sure we improve how we communicate follow-ups going forward so customers feel fully supported.

We appreciate your comments and your custom, and if there’s anything further we can help with, please don’t hesitate to get in touch.

Thank you.
- EMG Duxford Team

Valutata 5 stelle su 5

Great experience with Nicky from EMG…

Great experience with Nicky from EMG Cambridge. I called first thing in the morning and then took a train from London to get there. Nicky was very personable and supportive for all my questions and needs and I came out with a great car which I'm very happy with

3 settembre 2025
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Risposta di Emg Motor Group

Dave Lambourn, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valutata 5 stelle su 5

EMG Haverhill

I recently bought a Ford Focus from EMG Haverhill after researching cars locally. I'd organised a test drive and when l arrived Paul was held up with a previous customer but his colleagues discussed cars with me till he was free. The whole process of buying the car was done efficiently and courteously with lots of information. Paul arranged for the car to be delivered and on every occasion was prompt and professional. I'm delighted with the car and the service l received and would highly recommend

5 agosto 2025
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Risposta di Emg Motor Group

Judy H, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Valutata 5 stelle su 5

Great experience

Great experience dealing with Kieran at EMG Cambridge. Kieran created an in-depth and honest video guide to the car and ensured that a couple of minor cosmetic issues were rectified to a high standard sending me photos before I travelled to collect the car. The sales process was smooth and the car was as agreed on collection. Thank you!

28 agosto 2025
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Risposta di Emg Motor Group

Alan H, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valutata 5 stelle su 5

great service from a garage that cares about its customers…

recently bought a kia niro from this company.
from start to finish it was an exceptional experience.
our sales man was Michael mulligan a total professional, no pressure to buy no loitering in the background just left us to view and explore the car.
after deciding to buy, we were given a fair price for our car and the paperwork was completed by another gentleman Michael (sorry have forgotten his second name )was was also a credit to his company,
even giving us a huge discount on the car paint and interior protection. We travelled over 100miles to buy the car and it was well worth it.
cannot recommend this garage and staff more highly .
'

19 agosto 2025
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Risposta di Emg Motor Group

Hello Michael, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Thank you so much again for your feedback! We hope you have a great day!

Valutata 5 stelle su 5

EMG had a great range of cars when we…

EMG had a great range of cars when we visited. We found a car that was just what we wanted. Paul Gowers was really helpful with our purchase and Bob was great with after sales support. All in all, a pleasant, efficient transaction.

25 agosto 2025
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Risposta di Emg Motor Group

Hello Hayley Dennis,
Thank you for sharing your feedback! We’re delighted to hear you found just the right car with us and that Paul and Bob were so helpful throughout your purchase and after sales support.

It’s wonderful to know your experience was pleasant and efficient — exactly what we strive for.

Best regards,
The EMG Kings Lynn Team

Valutata 5 stelle su 5

Amazing customer service

Had a great experience buying a new car from EMG Ely. No pushy salespeople, they were friendly and professional from start to finish. Michael and Robert especially deserve a mention - they were brilliant throughout the whole process. Michael dealt with the initial enquiry and helped us choose the right vehicle for us and answered our many questions, and Robert took me out for a test drive, explained all the features in the car and dealt with us on collection day ensuring a smooth handover process. Both were so friendly, patient, professional, knowledgeable and a pleasure to deal with. The customer service at this branch was on another level and I would 100% recommend to others.

31 agosto 2025
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Risposta di Emg Motor Group

Hello RW,

Thank you for your fantastic review! We’re so pleased to hear that your experience at EMG Ely was friendly, professional, and pressure-free. It’s great to know that Michael and Robert made the whole process smooth, from your first enquiry right through to collection day.

We’ll be sure to share your kind words with them — they’ll be delighted. Enjoy your new car, and thank you for the glowing recommendation!

Best regards,
The EMG Ely Team

Valutata 5 stelle su 5

Easy and comfortable service

Easy and comfortable service. I came in with an open mind, and was advised on various options that fitted my budget and other criteria. While one of the sales guys wasn't particularly good at listening, the rest of the team have made up for it and made the experience quite simple and pleasant.

I would especially recommend Olly at the Ipswich branch.

30 agosto 2025
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Risposta di Emg Motor Group

Hello Arturas,

Thank you for sharing your feedback with us. We’re glad to hear that overall your experience at EMG Ipswich was comfortable and straightforward, and it’s fantastic to know that Olly made such a positive impression.

We’re sorry to hear that one of our team members didn’t fully meet your expectations when it came to listening — your comments are really valuable and will help us improve.

We appreciate your recommendation and look forward to welcoming you again in the future!

Best regards,
The EMG Ipswich Team

Valutata 5 stelle su 5

Well informed staff

Well informed staff, not pushy, friendly and knowledgeable. Good range and choice of cars.

13 agosto 2025
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Risposta di Emg Motor Group

Hello Sue Picton,

Thank you for your feedback. We’re pleased you found our team knowledgeable and friendly, and that you were happy with our range of cars. If you need any further assistance, please don’t hesitate to get in touch.

Best regards,
The EMG Team

Valutata 5 stelle su 5

Excellent service

Ryan and Pedro made our experience of purchasing a car hassle free. They both had very good knowledge and were very helpful and polite all the time.

14 agosto 2025
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Risposta di Emg Motor Group

Hello Mrs Gunfield,

Thank you for your feedback. We’re delighted to hear our team made your purchase experience smooth and supportive. If you need any further assistance, please don’t hesitate to reach out.

Best regards,
The EMG Team

Valutata 5 stelle su 5

Great experience buying a car from Matt…

Great experience buying a car from Matt at EMG South Cambridge. Very friendly, not at all pushy, knowledgeable and excellent communication. Would definitely recommend EMG on the strength of our experience with Matt. My daughter loves her new Kia! Thanks again Matt for all your help.

15 agosto 2025
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Risposta di Emg Motor Group

Hello Sue Alderson,

Thank you for your kind words! We’re delighted to hear that Matt made the whole experience friendly, relaxed, and informative. It’s wonderful to know your daughter is enjoying her new Kia — we’ll be sure to pass your thanks on to Matt. We really appreciate your recommendation and look forward to welcoming you again in the future.

Best regards,
The EMG South Cambridge Team

Valutata 5 stelle su 5

I found the EMG at Thetford very good…

I found the EMG at Thetford very good and would recommend them. Paul the sales rep I dealt with was very professional and was not just out to sale a car. He made sure I was buying the right car for what I wanted.

15 agosto 2025
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Risposta di Emg Motor Group

Hello Mr Harris,

Thank you for your great feedback! We’re so pleased to hear that Paul looked after you so well and helped you find the car that was right for your needs. We’ll be sure to share your kind words with him. We really appreciate your recommendation and look forward to welcoming you again in the future.

Best regards,
The EMG Thetford Team

Valutata 5 stelle su 5

For all your new and used car needs, use EMG Motor Group

James and Kirsty from the EMG Huntingdon branch handled my enquiry, vehicle prep, car sale and collection as well as after care.
Communication was excellent at all stages of the car sale.
Vehicle was prepped to a high standard and I was fully introduced to the controls having not driven a Tesla before.
The transaction was done smoothly without issue and all instructions were clear and concise (deposit, minor repairs, vehicle prep and collection).
Some minor issues with the vehicle after a few weeks/months have been sorted out without problem.
Couldnt be happier with the car or the service given.
Highly recommended.

1 maggio 2025
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Risposta di Emg Motor Group

Hello Paul Haswell,

Thank you so much for your glowing recommendation! We’re delighted to hear that James and Kirsty made the whole process — from your first enquiry through to aftercare — such a smooth and positive experience. It’s great to know the vehicle preparation, handover, and clear communication helped you feel confident, especially as a first-time Tesla driver. We also appreciate your recognition of our aftersales support, and we’re thrilled you’re enjoying your car.

Best regards,
The EMG Huntingdon Team

Valutata 5 stelle su 5

Was very happy with the service I got…

Was very happy with the service I got with Tom I thought he helped me a lot with the car

11 agosto 2025
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Risposta di Emg Motor Group

Hello Bruce Windle,

Thank you for your kind feedback! We’re so pleased to hear Tom was able to help you and make the experience a positive one. We’ll be sure to pass on your kind words to him. Enjoy your new car!

Best regards,
The EMG Team

Valutata 5 stelle su 5

we have just purchased a RS5 from EMG…

we have just purchased a RS5 from EMG and I must say I have been very impresses with the staff. Very Professional and know there market very well. I would like to say a big thankyou to Paul for going at his way to make the sale go as smoothly as it could living over 200 miles away from the EMG dealership was a logistical night mare for me. Paul made it very easy Thankyou
Louise

21 luglio 2025
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Risposta di Emg Motor Group

Hello Louise Smallwood, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

Valutata 5 stelle su 5

The staff at EMG Kia Kings Lynn were…

The staff at EMG Kia Kings Lynn were excellent because they allowed us plenty of time to test drive 2 vehicles and ask lots of questions. Superb after sales service too.

24 luglio 2025
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Risposta di Emg Motor Group

Alison Ramsey, we strive for 100% satisfaction, and it is great to see you had such a positive experience.If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valutata 1 stelle su 5

Made a equire regarding a Kia car

Made a equire regarding a Kia car . Was asked by Robert Duncan to provide photos of my car which I did straight away was told be in touch on Saturday morning. This come and went so I call the dealership and spoke to a salesman called Matt . Who did this in 10 mins . Not even a call back so I made it clear I would shop elsewhere.if I was buying a new vehicle they would have bent over backwards . Very poor service Cambridge branch

2 agosto 2025
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Risposta di Emg Motor Group

We’re very sorry to hear about your experience and understand your frustration. This does not reflect the standard of service we aim to provide. Please contact us directly at customer.service@emgmotorgroup.com so we can address your concerns and discuss how we may assist you further.

Best regards,
The EMG Cambridge Team

Valutata 4 stelle su 5

Very pleased with my new used car

Staff very professional, friendly and had a thorough knowledge of their used (& new) stock vehicles. Was listened to by our salesman Marc and vehicle decided upon was within my agreed price range. Could have given 5 stars but a couple of very small issues which needed me to return to the garage x 2 but these were fixed within a few days.

26 luglio 2025
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Risposta di Emg Motor Group

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Valutata 5 stelle su 5

Took my KIA car in for it's service…

Took my KIA car in for it's service plans A/C re-gas, everything was sorted out for me with no hassle, a special thank you to Joshua Gibbs for his 1st class attention to detail.

28 luglio 2025
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Risposta di Emg Motor Group

Peter Rollings, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Valutata 5 stelle su 5

Duxford EMG is the best

I have had my Mitsubishi PHEV serviced many items over the years at Duxford EMG. Everytime it’s been a pleasant and brilliant experience. Very friendly professional staff who never fail to go above and beyond to help and make you feel special. I wholeheartedly recommended EMG Duxford branch.

24 luglio 2025
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Risposta di Emg Motor Group

Hello Rod, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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