great experience in buying a used KIA EV3 from this dealership. The salesperson who looked after us (Cameron Bailey) was very knowledgeable, efficient, friendly and helpful. We were happy with the tra... Leggi di più
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Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected w... Leggi di più
L'azienda ha risposto
EMG staff were helpful from the initial enquiry right through to delivery and sorting the paperwork. Everything was explained clearly and thoroughly with no pressure to buy the vehicle or the optiona... Leggi di più
I bought Nissan Qashqai on 13 May 2025 and salesperson & two managers accused us of dishonesty about our P/X which upset us a lot. Later we found many scratches on the car's wheels. Between three man... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Informazioni di contatto
Fornham Road, IP32 6AL, Bury St Edmunds, Regno Unito
- 01284775900
- customerservice@emgmotorgroup.com
- emgmotorgroup.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It was the right car at the right price
It was the right car at the right price. The staff were friendly, helpful, professional and genuine. The made the purchase process relaxed, straight forward and enjoyable.

Risposta di Emg Motor Group
I'd recommend EMG Haverhill to anyone…
I'd recommend EMG Haverhill to anyone because friendly and knowledgeable staff. No pressure to make you buy anything.

Risposta di Emg Motor Group
Exceptional service at Bury St Edmunds…
Exceptional service at Bury St Edmunds had a Ford recall on our motorhome booked in the next day and repair done quickly and professionally.
High Recommend the service department great customer service.

Risposta di Emg Motor Group
Highly reccomend
Nicky Gregory has made buying a car from Emg haverhill really easy throughout, she has been there every step of the way, is very knowledgeable. I would highly recommend.

Risposta di Emg Motor Group
Very helpful and honest team at EMG
Very helpful team at EMG and always someone on hand to help. A special call out to Thomas Bickle who was my contact during my time and he was excellent in all areas of customer service. Many thanks to the team for being honest and helpful

Risposta di Emg Motor Group
Amazing
Went to EMG cambridge. Pedro has been excellent from start to end.
He made me feel
Comfortable, explain everything easily and there was no pressure to buy extras.
Anybody who wants a new car please go and see Pedro we also had a right laugh!
Thanks Pedro/Lewis

Risposta di Emg Motor Group
Ryan Mackridge outstanding Service
Visited Cambridge showroom on Milton Road. Ryan at Kia has been absolutely outstanding in helping us with our Motability order. From start to finish he was professional, extremely helpful, patient and efficient, making what can sometimes feel like a daunting process completely stress-free.
What really set Ryan apart was his communication and dedication. He kept in regular contact with us throughout and went above and beyond.
Ryan’s commitment, honesty and customer care made all the difference, and we never felt pressured — just well looked after. A first-class service and a real credit to Kia. We wouldn’t hesitate to recommend him.

Risposta di Emg Motor Group
Dealership is very convenient and…
Dealership is very convenient and helpful, good service, Michael the salesman who I dealt with was very good and helpful when I ordered and picked up my new EV 5

Risposta di Emg Motor Group
Terrible
Terrible, would never deal with them again. Lied to by salesman on 2 occasions regarding the specifications of the vehicle. After collecting the car there were issues with the car which I was told to put right at any garage as the warranty would cover the costs. After getting the issues seen to could have been rectified pre sale, it turns out that their mickey mouse warranty does not cover issues caused by their ineptness. I’ve now got a bill to pay for out of my own pocket to which EMG are not interested in covering. Shoddy workmanship in prepping the car for collection and a sales person who will happily lie to make a sale, keep clear!

Risposta di Emg Motor Group
I decided to sell my car at the age of 84…
I decided to sell my car at the age of 84, as I don't particularly enjoy driving anymore. I'm used to cut and thrust many years ago, but, the quality of driving had really worsened/
I visited my local branch in Huntingdon, negotiated a fait price beneficial to both. The manager Marshall managed to arrange a swift bank to bank transfer which, I appreciated 5 stars

Risposta di Emg Motor Group
Excellent experience!
I had a positive experience at EMG Mazda Cambridge, because Adam was very accommodating, providing a friendly and thoroughly professional service!

Risposta di Emg Motor Group
From very first contact Rob did…
From very first contact Rob did everything to try and find us the vehicle we wanted. When we finally agreed on a vehicle EMG Ely did everything possible to make the transaction as swift and smooth as possible. Rob, Michael & Lawrence, thank you, we only wish we lived closer.

Risposta di Emg Motor Group
Buying a used car from EMG Haverhill
From when i entered the show room to look at the vehicle I purchased. Paul the sales person that I dealt with was very proffesional nothing was too much trouble every thing was explained to me in great detail. I would recommend buying a car from EMG haverhill

Risposta di Emg Motor Group
Easy to deal with & will go the extra mile.
Easy to deal with & willing to go the extra mile for customers. Ash & Marshall were friendly and arranged for our chosen car to be transferred to the branch within hours for us to view. They offered a very acceptable deal and even threw in delivery to our home as part of the deal. They dealt with a couple of small requests we made cheerfully and promptly & delivered the car three days later. We have used them before and would not hesitate to use them again in the future.

Risposta di Emg Motor Group
Thumbs up for EMG KIA Ely
Comms were great, the team worked together really well and we were very well looked after. Kudos to Robert, Aaron and sales manager Michael. Best car-buying experience I've had in a long motoring career - narrowly ahead of our last KIA
purchase some years ago. Recommending KIA and buying yours from EMG!

Risposta di Emg Motor Group
I'd recommend EMG Huntingdon to a…
I'd recommend EMG Huntingdon to a friend because of the friendliness and non-pushy attitude and technique used by the staff. If I wanted information or advice they were happy to help but not in an intrusive way or in a way that made the purchase feel like an obligation.
Kirsty, Shawn and Paul are exactly the kind of staff you'd want to deal with, many dealers should take notes.

Risposta di Emg Motor Group
FANTASTIC SERVICE AND PEOPLE
EMG Kings Lynn
I was a little nervous purchasing my first brand new car however EMG ( Lee Holman and the Team ) made the process straight forward and went above and beyond on the day of collection .
The after sales service support has also been excellent and although not local I'm glad I purchased from this dealership .
Many Thanks
Mr May

Risposta di Emg Motor Group
Communication was prompt
Communication was prompt, when I asked for a video walk round of the vehicle. Sales team were polite and efficient. Only thing was I had to wait for the vehicle to be valeted when I had arranged a collection time.

Risposta di Emg Motor Group
Make sure anything need to fixed before you pay them !
Make sure you check your car before you leave and if anything needs be done before you go and pay if they promise anything to be fixed do not pay until is done after you pay they won’t do anything! Making all sorts of excuses not to pay an awful to deal with them after you pay ignoring you and your emails never buying anything from them again! 0⭐️

Risposta di Emg Motor Group
Purchased a Ford Mondeo Estate from EMG…
Purchased a Ford Mondeo Estate from EMG Haverhill. Service from Nicky Gregory was very professional., no hard sell and I am very happy with the car and the buying experience and I would definitely recommend them.

Risposta di Emg Motor Group
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