Emg Motor Group Recensioni 

I shall try to be as objective as possible for readers of this review as I do not wish to be seen as a difficult customer as I don't believe I am.

When I first enquired about the car, I was told it would be ready on a particular day. The day before pick up, I called to confirm the car was ready and was told by Lee that it was. I made the 3 hour journey and then on arrival the car was not ready.

During the purchase of the vehicle I asked Lee if the MOT had been done as the advert for the car said it would be freshly MOTed. In the days before I had been checking the government MOT site and seen that it hadn't. On the day, he said it had. When I asked to see on the site, it had not been done. He told me it must not have been entered online yet.

Despite all this I decided to proceed with the purchase of the vehicle and it was offered to be delivered. During this time I continued to check the MOT site and could see it hadn't been done so sent an email to ensure it had been done before delivery as I had clearly been lied to on the day.

The car was finally delivered a few days after the agreed delivery date due to unforeseen circumstances on their end, which I was fine with, I had bought the car I could wait a few days, no problem.

During my first weeks with the car, I noticed the mirrors weren't unfolding properly, a known issue with Mazda 3s, so I decided to take my car to my local Mazda garage under the 1 year warranty. During the mirror motor replacement, I was informed that it was actually due to internal corrosion and to come back a week later.

When I returned I learned that EMG Boston would be paying for the replacement of the passenger side mirror rather than it going through warranty. I notified my garage that the driver side was doing the same and they said I would need authorisation from EMG Boston for the replacement of the driver side mirror.

On initially calling EMG, I informed them of a problem and was told I would receive a callback. I waited two days and didn't receive one, I know they're busy and I didn't expect to be a priority, but I was still a customer. This happened twice more. When I finally managed to talk to someone, I explained the situation and received verbal authorisation for the repair. Great, I thought, and booked my car in with my local Mazda garage who told me I would need written authorisation. Having been given verbal authorisation I thought getting it in writing shouldn't be hard.

Once again, I called, was told to expect a callback, wait two days to follow up, rinse and repeat, over two weeks, including an email asking for a simple one line email of the written authorisation as I was trying to make it as easy and stress-free for all.

During those attempts to speak to someone, I managed to speak to Michael, who had given the verbal authorisation, a couple of times. He said the problem was actually covered by warranty and they don't need to pay for it. Understandable, nobody wants extra costs, but my local Mazda garage said it wasn't and I felt like I was going in circles trying to pass messages between the two and I asked Michael to speak to them and sort it out between them. I received a callback where he hadn't managed to speak to them but was told he was on the case and I would receive a callback, twice, which neither came.

I tried my final follow-up the day before my car was supposed to go in and was again met with silence. Finally my local garage called with regards to my appointment, I explained I had verbal authorisation and had been trying for two weeks to get it in writing or for them to speak to each other. I was informed they had in fact spoken and that EMG Boston had declined to give authorisation and pay for the repair nor have they offered to replace it themselves if it is in fact covered by warranty.

This has led to unnecessary stress and frustration from a lack of communication, being lied to by the salesman and seemingly being agreeable to my face and wanting to get the issue revolved for all sides to walk away happy while acting otherwise hence my low rating.

My experience at EMG Kia Cambridge was positive because Imti and the other staff were very personable and happy to answer any questions. Imti also helped get a chip I hadn't noticed in the test drive sorted.

Was looking for a kia sportage andEmg Kings Lynn had what I wanted, Dealt with Olly on the sale who was very helpful and knowledgeable and i ended up buying the car big shout out to the valet and service team as car was well prepared for me, also many thanks to Jamie seinor sales manager and big shout out to Olly

Had been looking for a KIA EV3 and saw the well priced example listed at EMG C/bridge. I enquired via CarGuru and they came back very quickly which was great.
The salesman Youssif Rahman was great, answering all my novice EV car questions very quickly and comprehensively.
This positive experience experience continued when I actually bought the car with the whole transaction being pretty stress free. Much appreciated.

EMG were very helpful and professional, even though the car was a Toyota trade-in to them and not a Nissan. EMG made the whole process simple to understand, straightforward and easy.

My experience at EMG Mazda Boston was cracking because Lee was amazing and went above and beyond for me. He was kind, funny, friendly and gave me time to think. I didn't feel pressured or stresses at all.

I'd suggest EMG Huntingdon to a friend because I had the smoothest transaction from first contact. Tony was exceptionally helpful patient and understanding.

Great service and MOT. Even gave my car a clean and installed new mats. They are sending a postal copy of a dashcam leaflet.

AVOID THIS DEALERSHIP AT ALL COST!!! EMG MOTOR GROUP IPSWICH!!!

I went to view a car at on 25/04/26 and paid a deposit to reserve it. I was told the car would be ready for collection the following weekend. However, the branch manager informed the sales executive, that they do not take payments on weekends and required the full balance to be paid by 30/04/26.

I explained that I was uncomfortable paying the full balance before seeing the completed car, especially as it still needed a service and MOT.
With some reassurance that everything will be sorted, went ahead and paid the deposit.

On 25/04/26 and again on 26/04/26, I emailed the sales executive with several concerns I wanted their mechanics to check before the car was released. During the following week, I received absolutely no update or acknowledgement regarding those emails.

On 29/04/26, only three days before the agreed collection date, my partner called to ask what was happening. His response was that the email had been sitting in the “junk folder” and that the car was currently in the workshop and the issues would be checked.

The next day, my partner called again because the MOT still had not been completed according to the online records. She spoke to the sales executive who assured her the car would go into the garage on 30/04/26 and would still be ready for collection on Saturday 02/05/26.

I then called on Friday to double-check everything with the sales executive, only to be told: “The car won’t be ready for Saturday, you can pick it up next week.”

They give false promises and they have very poor communication.

At that point, we decided not to proceed with the purchase and requested a refund of both the deposit and reservation fee. I also submitted a formal complaint email, which was completely ignored.

Since then, I have spent my time constantly calling and emailing back and forth trying to get my refund, and I still have not received it.

This dealership has shown poor communication, false promises, no accountability, and complete disrespect towards customers.

PLEASE DO NOT GIVE THIS DEALERSHIP YOUR MONEY. Based on experience, they are dishonest, unprofessional, and only interested in taking your money while providing appalling customer service.

Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected when buying a used car. Thanks to Lee who provided our test drive and assisted Olly who looked after us throughout and even interrupted his holiday to pick us up from the station and make sure the handover went smoothly. Great service. Highly recommended. Thank you.

I purchased a used Nissan Qashqai from EMG at Duxford. This was the first time I had dealt with EMG. The staff were very friendly and helpful answering all of the many questions that I had. The range of optional added value products available were fully explained whilst no pressure selling was applied. Overall my purchasing experience at EMG Duxford was a very relaxed and pleasant experience,

I like my sale person. Disappointed with the trade in price I got. Would like to know more about the app, which wasn't encouraged. I Wanted between 16000 and 17000 but only got 13260, for a mercedes that was only 6 years old, full service history but the sunroof didn't operate.
I have since found out info on the app, currently trying to connect it.

All the staff were very polite, friendly and helpful. They gave you the necessary time to arrive at your decision and at no time pressurised you. I was served by Ian who made me feel very welcome and answered any questions that I had regardless of the length of the explanation.
The cars were of high quality and I would have no hesitation in recommending to any potential buyer.

We had great service to buy our car Daren was verry helpful and alot more for us what he don't have to.like pick up from bus station and sort some other things.

My son bought a car from EMG in Huntingdon and Kirsty was our contact. She was efficient and helpful and no hard sell from her or David. Professional and great people to do business with.

Bought a vehicle from them, had it inspected by a local garage to find been in a major accident and passenger rear chassis was bent. Forced them to return it then they have it on sale before even giving me a refund to the next poor victim reg hv23 wze bmw i4. Buy it at your own risk!

I was seen by Oliver at EMG Ipswich, he was very helpful and knowledgeable when it came to explaining the vehicles. His overall customer service was fantastic. Would defiantly recommend the garage to Friends and Family.

My faith in people and real professionals doing their job, has been restored after visiting and buying a car from the Haverhill branch. They did everything possible for us with a smile on their face even tho we kept them 1 hour after their closing times! Big shout out to Nicky Gregory and to her colleague( sorry i didn't get her name) for the way they handled our case! I couldn't recommend enough this place!
Thank you!!!

Purchased Kia Sportage six months ago from Kia South Cambridgeshire and today had my second five star experience when a software update was carried out
Such polite and professional staff very welcoming and professional!
Although I have a Kia dealership ten miles from where I live I will continue driving 35 miles as I receive such great customer care from Lewis and Ryan !!!
Keep it up guys !

Although I didn't end up buying a car from there - it was only because something else came up at the right time somewhere else.

I have never felt so looked after in my search for a car - personalized video's by the quite Excellent Matthew, and some very helpful phone chats over cars coming in. It has restored my faith in the process of buying a used car - especially after my last one.

I live over 90 miles away in London - and even so for my next car search I will not hesistate for a moment to start my search with them again.

Thank you so much for your assistance, even though it didn't quite work out.