I’ve bought hats from a few other companies in the past and the hats I’ve received from Embroidery Inc. have been the best so far! I’ll definitely be using them for future orders. The quality they off... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
1. The turn around time is inaccurate I would’ve ordered somewhere else had I known 2. The photo they sent “approval” had bad lighting so I had to wait to confirm it was correct color you would thi... Leggi di più
The part that impressed me the most was that Marcus from Embroidery Inc called me on the phone to tell me that I did not approve the graphics/mock up yet after noticing my comment that I needed the ha... Leggi di più
The Embroidery team was able to help me with a large order (50 polos) on short notice and assisted with expedited shipping to ensure the shirts arrived on the date the customer needed them. Great expe... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Embroidery Inc helps businesses and creators turn designs into high-quality embroidered hats and apparel. We prioritize craftsmanship, repeatable quality, and a smooth ordering experience; offering design guidance, digitizing, production, and fulfillment with incredibly fast turnaround and responsive support.
Informazioni di contatto
Stati Uniti
- embroideryinc.com
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Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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1 star - no urgency no help
1. The turn around time is inaccurate I would’ve ordered somewhere else had I known
2. The photo they sent “approval” had bad lighting so I had to wait to confirm it was correct color you would think if they’re sending a photo for approval that they would make sure the colors are even not shadows causing a different look which then caused a longer hold on the product print added 2 extra days delay
3. They use USPS so my order even though had 12 days to get here in time will not. By the time order arrives the client it was for won’t be at that location. I had to deal with USPS myself USPS messed up because it’ll be 2 days before I hear back from embroideryinc. They should use UPS not USPS.
4. Buy somewhere else , I’ll update it if I ever get my order if USPS finds it.
I’ve bought hats from a few other…
I’ve bought hats from a few other companies in the past and the hats I’ve received from Embroidery Inc. have been the best so far! I’ll definitely be using them for future orders. The quality they offer has been great! Beautiful product. You can tell that they care about their customers.
Excellent Experience
The Embroidery team was able to help me with a large order (50 polos) on short notice and assisted with expedited shipping to ensure the shirts arrived on the date the customer needed them. Great experience working with the team.
Poor Customer Service
Post office delivered package to the wrong house. Instead of helping to resolve the issue you pushed all the responsibility on to me and then chose to ignore me when I told you if you wouldn't help I would get the bank involved. I'll also be given you a similar review across all outlets online so others will know how poor your customer service department is.

Risposta di Embroidery Inc
I LOVE LOVE LOVE these guys
I LOVE LOVE LOVE these guys. I have a pretty complex logo, and they are able to make it happen in multiple form factors and sizes, no problems at all. They send me a proof of an actual product, I'm welcome to make ticky-tack comments like "adjust the kerning" - and they are always accommodating. So many of these print vendors are really unfriendly to small businesses, but NOT Embroidery Inc. The finished product looks SO good. I absolutely love them.
The first initial interaction was…
The first initial interaction was great. But once I was asking to do a different style embroidery they haven't got back to me in almost A month now I sent them my images for a different style of embroidery and I still haven't heard back i've emailed them several times and no response I feel like they're just in it for the $60 setup fee
Delighted with the process
Delighted with the process, service and product. Saved as a goto
My wife and I designed a new logo and…
My wife and I designed a new logo and wanted it on a hat. The process is very easy. The product was a very high-quality and we are super happy with it.
Love the embroidery work- 99% of what I…
Love the embroidery work- 99% of what I wanted. And the 1% it's not, I should have asked for. The hat quality is good, but hard to know what you're getting online without knowing the model/brand.
I would definitely buy again.
Excellent customer service
Excellent customer service, fast turnaround, and my order came out fantastic. I really appreciated the transparency of pricing and the practice of preparing a test sample of my order was very helpful.
Good quality work
Great quality embroidery but I just wish they wouldn’t charge $30 for a “proof” hat.
Very easy to design and order
Very easy to design and order. Great communication and fast delivery.
Quality of work was excellent
Quality of work was excellent, I was a little concerned about the quality ordering online, but I was really pleased. I will definitely order agian.
Customer service is great
Customer service is great, great pricing and product looked great and arrived on time 👍🏻👍🏻👍🏻
The part that impressed me the most was…
The part that impressed me the most was that Marcus from Embroidery Inc called me on the phone to tell me that I did not approve the graphics/mock up yet after noticing my comment that I needed the hats in a rush. Had actually read my comments and was trying to help me meet my deadline. I thought I had completed the approval but I didn't complete the final step. Had Marcus not reached out, I likely wouldn't have met my deadline. On top of Marcus saving the day, the hats were excellent. Good quality and great looking. I'd recommend Embroidery Inc. I'll buy from them again. I'll try not to need Marcus next time. ;)
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