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Valutata 5 stelle su 5

Fantastic cruise specialists. Every enquiry is answered extremely promptly and with in-depth knowledge across the cruise industry. We’ve experienced faultless service for over 20 years and have enjoye... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

AN IDEA TO GO TO ANTARCTICA ON A EXPEDITION CRUISE LAST YEAR TURNED INTO THE PLANNING OF A MEGA HOLIDAY OF 10 WEEKS. NOW THE PLANNING IS FINISHED, THE ITINERARY SORTED, AND ALL BOOKED. ALL PUT TOGETHE... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am probably the longest serving customer and happy that my sometimes difficult attitude is always dealt with cheerfully and very efficiently. We have become close friends despite having nev... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic advice when choosing our river cruise. Exceptional help to book trips when phone waiting times was hours. This company went above and beyond our expectations to make our holiday special. We... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di viaggi in crociera
  2. anche in
  3. Agenzia di escursioni in crociera
  4. Agenzia viaggi
  5. Albergo di lusso
  6. Sito di raccolta di viaggi
  7. Tour operator

Informazioni su Elite Cruises

Scritti dall'azienda


I'm Francesca Barone the owner of Elite Cruises and I've been in the travel industry for over 30 years. Specializing, for the most part, in the luxury/ultra-luxury cruise (and hotel) sector, my knowledge is vast and I have a black book jam packed with all the connections in the right places, that we'll ever need, amassed over these decades. My reputation amongst clients (many of whom have been loyal for decades), and suppliers alike is excellent.

Elite Cruise's ethos is to be accessible to you at all times; no multi option frustrating hold queues; our attention to detail; our genuine care and concern to find you the ship and/or hotel that best aligns with your personal requirements and expectations.

Whether you'd like a simple 'off the shelf' holiday or a multi destination complicated bespoke package put together the service, professionalism and knowledge offered will be identical. You are safe in the knowledge that your reservations/s are being handled by a fully ABTA/ATOL bonded agency.

We have literally hundreds of suppliers to tap into to fulfil your travel needs, reinforced by the knowledge to know who to approach for what on your behalf.

With us business is personal and we very much look forward to being of service.

Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

88 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(88)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic cruise specialists

Fantastic cruise specialists. Every enquiry is answered extremely promptly and with in-depth knowledge across the cruise industry. We’ve experienced faultless service for over 20 years and have enjoyed numerous once in a lifetime adventures thanks to Francesca and Stacey. We couldn’t recommend them highly enough.

14 febbraio 2026
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Risposta di Elite Cruises

Thanks for such a lovely review Pippa - we love having you in family of happy clients. See you in a few weeks 😊

Valutata 5 stelle su 5

Exceptional service, going above & beyond

We have booked several cruises with Elite now and have been absolutely delighted with their exceptional service. Both Francesca and Stacey have gone above and beyond to help us. We had two issues which Stacey resolved for us. The first with visas (which were our responsibility to organise) in mid cruise. Stacey responded to our plea for help over the weekend and immediately stepped in to elicit the appropriate confirmations from the destination hotel and voila! Problem solved. The second was when we lost a piece of luggage and again Stacey dived in to help us, contacting the ship on our behalf and yet again we felt in safe hands and the luggage was found. I have never experienced such wonderful service. Our emails are responded to almost instantly and we are always kept in the loop and up-2-date on communication. We wouldn't even think about changing travel agents now. Elite are the only ones for us!

3 gennaio 2026
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Risposta di Elite Cruises

Thank you so much for your fabulous review of our services Cheryl. We are delighted to have you as a client and look forward to continuing to work with you. We really appreciate you entrusting your valued business with us. Francesca & Stacey, Elite Cruises.

Valutata 5 stelle su 5

Thank you.

I am probably the longest serving customer and happy that my sometimes difficult attitude is always dealt with cheerfully and very efficiently. We have become close friends despite having never actually met.

We have booked almost 100 cruises through Francesca and that speaks a thousand words.

Unlike other cruise companies top understanding and service comes before, during and after any cruise

Thank you Francesca and Tracey.

1 agosto 2025
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Risposta di Elite Cruises

Thanks Ernie, your loyalty is always much appreciated and never taken for granted 😊

Valutata 5 stelle su 5

Alles tipptopp

Schnelle, professionelle Antwortszeiten, reibungsloser Buchungsablauf, ich habe aus meiner Erfahrungen gelernt, nicht mehr direkt bei den Kreuzfahrt Gesellschaften direkt zu buchen, da ich bei Reiseagenturen den besseren Service erhalte

21 agosto 2025
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Risposta di Elite Cruises

Thank you very much Christian and for the benefit of English speaking readers I have translated your kind words below - welcome to the Elite family of happy clients. Francesca
"Fast, professional response times, smooth booking process, I have learned from my experience not to book directly with the cruise companies anymore, as I receive better service from travel agencies"

Valutata 5 stelle su 5

Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels.
After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands.
Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix.
I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

24 febbraio 2025
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Risposta di Elite Cruises

What an absolutely lovely review Tobias. Great to welcome you into the Elite Cruises family of happy clients 😊

Valutata 5 stelle su 5

I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

1 agosto 2024
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Risposta di Elite Cruises

Thanks so much for your kind words Nelia. Francesca, Elite Cruises.

Valutata 5 stelle su 5

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well.
A good team giving us the comfort of a relaxing holiday

9 gennaio 2025
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Risposta di Elite Cruises

Thanks for your kind words Peter, it’s always a pleasure to handle your travel requirements. Francesca, Elite Cruises.

Valutata 5 stelle su 5

Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

8 gennaio 2025
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Risposta di Elite Cruises

Thanks Bob for your very kind review. Let's not count the decades it's been ! Speak soon I'm sure. Francesca, Elite Cruises

Valutata 4 stelle su 5

First time using a cruise specialist to…

First time using a cruise specialist to arrange our latest adventure, we usually just book direct with cruise line or arrange ourselves.
A big thank you to Stacey and Francesca for keeping us organised, cheerfully answering my queries promptly and dealing with all the booking and flight issues so we avoided all the incumbent frustrations that can arise when organising trip.

10 dicembre 2024
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Risposta di Elite Cruises

Thanks very much for the review Tony. Great to have you on board. Francesca and Stacey - Elite Cruises

Valutata 1 stelle su 5

Lost my sock

Came on to this cruise expecting a luxurious 10/10 room, but instead I was met with an unclean room with towels everywhere and plenty of hair around the room. Despite this all was going well until I lost my left sock in my bathroom. The staff were completely unhelpful in finding it and were terribly rude to me when I insisted I couldn’t find it. Poor service and would not recommend ( at least if you want to keep all your clothes )

10 agosto 2024
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Risposta di Elite Cruises

Good evening. Not quite sure why you have left this review here. Elite Cruises is a travel agent not a cruise line. Respectfully, your review is misplaced here. Suggest you locate the actual cruise line you are complaining about and pop your review there. Sorry you had such an experience.

Valutata 5 stelle su 5

Thank you Elite Cruises.

Thank you Elite Cruises.
we are very satisfied the services..
We book easy No hassle ,
Excellent!!
I can highly recommend!!

5 giugno 2024
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Risposta di Elite Cruises

Thank you for the review Daniel.

Valutata 5 stelle su 5

Elite cruises

It was a pleasure to deal with elite cruises, especially Francesca. She has been very helpful and not at all pushy giving us space and time to find the right cruise for us. She organised a cruise for us few years ago and we We’re very happy with her. Nothing has been too much trouble.

22 aprile 2024
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Risposta di Elite Cruises

Thank you for this lovely review Audrey. It was an absolute pleasure putting together this fabulous trip with you. Francesca, Elite Cruises.

Valutata 5 stelle su 5

Beyond Elite

The attention to detail coupled with the ability to anticipate your every need make Elite Cruises exceptional. Combining these qualities with excellent communication and people skills means they are unbeatable, so thank you

22 aprile 2024
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Risposta di Elite Cruises

What a fabulous review. Thank you so much Bruce. We appreciate you entrusting your valued business with us. Francesca, Elite Cruises.

Valutata 5 stelle su 5

Great service!

Great service regarding our booking for our first Silversea cruise. Exceptionally helpful and made everything so easy.

18 marzo 2024
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Risposta di Elite Cruises

Thanks for the lovely review Craig. Very exciting that you have this wonderful celebratory cruise booked with us for your anniversary. Francesca, Elite Cruises.

Valutata 5 stelle su 5

Extremely professional service

Efficient, responsive and knowledgeable. All things you want from your travel agent. We found Elite Cruises to be extremely professional and would definitely recommend them.

12 febbraio 2024
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Risposta di Elite Cruises

Thanks for the lovely review Su. Delighted to have organised the Alaska adventure for you and your friends. Francesca, Elite Cruises.

Valutata 5 stelle su 5

Very efficient!

26 gennaio 2024
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Risposta di Elite Cruises

Thanks for the review Ilona - lovely to have you and Paul back using our services again.

Valutata 5 stelle su 5

True personal service

Speed of response. Understanding the requirements. Offering range of options. True personal service

17 gennaio 2024
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Risposta di Elite Cruises

Thanks for your lovely review Ron. Francesca, Elite Cruises.

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