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Elia Recensioni 125

TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I signed up to the subscription boxes with my usual bra size - however when it arrived the bra was too small. I contacted the customer service team who immediately asked for my measurements; replaced... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opene... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A bit of a rocky start but down to royal mail who are dyer atm in all respects. Customer Service absolutely fantastic at Elia. I actually really enjoyed my conversations with Summer, it felt like actu... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The quality has dropped with the majority of the bras now losing the underwire. Recently the wrong pants have been sent but hopefully that will be rectified this month

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Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

125 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful lingerie sets which come…

Beautiful lingerie sets which come every month as my personal treat with little extra treats included! LOVE the subscription

10 aprile 2026
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Risposta di Elia

Hi Safran! Thank you so much for your kind words :) Love Elia xox

Valutata 5 stelle su 5

Magical Sets

I am absolutely blown away every time i get my monthly subscription. These sets are magical and so worth the money.

9 aprile 2026
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Risposta di Elia

Hi! Thank you so much for your kind words. We are glad to hear that you are loving your monthly subscriptions :) Love Elia x

Valutata 5 stelle su 5

Overjoyed

A bit of a rocky start but down to royal mail who are dyer atm in all respects. Customer Service absolutely fantastic at Elia. I actually really enjoyed my conversations with Summer, it felt like actually talking to someone who cares. People are so quick to write off companies at the slightest inconvenience but forget to give newly established or small run business's a chance and grace. Make sure you MEASURE your size to avoid the faff of replacement. We all know as women that it doesn't matter what cup and back we think we are, they change from different companies. My fit was actually perfect, comfortable and I'm feeling rather special wearing a matching fancy set. The little extras are a cute touch, but I can't believe people are leaving out stars because they didn't get the same colour bobble or one less faux petal. BE REAL you are buying lingerie everything else is a bonus. Quality is beautiful, quaint and cute little touches, I love the whole seasons theme, I just think it's a fabulous idea. And I love having something to look forward to every month. Very happy and loyal customer, I wish you all the best.

16 aprile 2026
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Risposta di Elia

Hi Lauren, thank you so much for your kind words. I enjoyed our conversations too! I'm so glad you love your sets and of course if there are ever any issues just message me :) Summer x

Valutata 5 stelle su 5

Beautiful lingerie

Beautiful lingerie that fits perfectly. Don’t know I’m wearing it.

30 marzo 2026
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Risposta di Elia

Hi Debbie, thank you very much for your kind words :) Love Elia xx

Valutata 5 stelle su 5

Quality and a confidence boost

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opened it looks fantastic. A nice little right up with little keepsake flowers and petals that can be scattered on a bed or floor to create ambiance. There’s beautiful bra and panties and scrunchie which coordinates to your colours. This month I even had stockings in the box. It’s a real confidence boost it makes you feel fabulous and feminine. It’s top quality and well made can’t recommend enough. Thank you so much

13 aprile 2026
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Risposta di Elia

Thank you very much for your kind words Samantha, I'm glad they make you feel feminine and fabulous :) Love Elia x

Valutata 2 stelle su 5

The quality has dropped with the…

The quality has dropped with the majority of the bras now losing the underwire. Recently the wrong pants have been sent but hopefully that will be rectified this month

5 aprile 2026
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Risposta di Elia

Hi John, I'm sorry to hear you have been having problems with the sets. Can you email info@elia.boutique and ask for Summer and I will look into this for you. Thank you :)

Valutata 5 stelle su 5

Beautiful

Just received my first box I got a monthly subscription omg so cute and it came with so many cute little extras I got a snack body oil and a scrunchie they also put in an extender for the bra in case it needed to go up in size so thoughtful great value for money

11 aprile 2026
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Risposta di Elia

Hi Bonnie, thank you very much for your kind words :) Love Elia x

Valutata 5 stelle su 5

Excellent Customer Service

I signed up to the subscription boxes with my usual bra size - however when it arrived the bra was too small. I contacted the customer service team who immediately asked for my measurements; replaced the order and allowed me to keep the first set which I gifted to my daughter! Very pretty styles, boxed and packaged beautifully in a pretty little box with free face cream and hair scrunchie. Feels like a real treat!

10 aprile 2026
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Risposta di Elia

Hi Jayne, thank you very much for your kind words :) Love Elia x

Valutata 5 stelle su 5

Brilliant quality and customer service

The choice is so different every month. The staff are SO helpful and lovely. Make it easy to change sizes or pause the subscription. Every bra I’ve had has been soft and gorgeous quality!

9 aprile 2026
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Risposta di Elia

Hi Zoe, thank you so much for your kind words! Love Elia xox

Valutata 3 stelle su 5

I love these boxes and the products

I love these boxes and the products. Just beautiful but i find the lace very hard and irritating on the waistband and where edges meet my skin. I have washed sets but the lace is quite irritating, I would love if it waa softer.

9 aprile 2026
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Risposta di Elia

Hi,

I'm sorry to hear you aren't happy with the quality, could you email info@elia.boutique ask for Summer and I will look into this for you. Thank you :) x

Valutata 5 stelle su 5

I absolutely love my subscription

I absolutely love my subscription, the quality of the underwear is excellent. They fit perfectly and they are so pretty, I am now on my 4th box and I haven't been disappointed yet.
So I highly recommend joining

7 aprile 2026
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Risposta di Elia

Hi Sarah, thank you so much for your kind review. If you ever have any problems just let us know. Summer :) x

Valutata 4 stelle su 5

The sets are always stunning

The sets are always stunning and amazing quality. Great customer service as well 👍

3 aprile 2026
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Risposta di Elia

Hi Fiona, thank you for your kind words. It is something we are working on to ensure it is a nice goodie box full of surprises and getting the scrunchies to match. If you send over an email to info@elia.boutique I will see what I can do for you :) Summer x

Valutata 1 stelle su 5

Impossible to Cancel

Started off okay with first box. 2nd box virtually identical to the first. Followed their instructions on how to cancel, in accordance with their policies. Numerous emails, no replies and still taking money- SCAMMERS. AVOID

2 aprile 2026
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Risposta di Elia

Hi Lynsdey, I am sorry that you have had a bad experience. If you email info@elia.boutique and ask for Summer I will sort this out for you.

Just following on from this! We can see you managed to succesfully cancel your subscription prior to writing your review. You might have had your confirmation emails go to spam, but we can get these sent over if you're still missing them. You should also have received an email confirming a refund for your most recent order too - again let us know if you can't see these and we can send them over again.

Thanks!

Valutata 5 stelle su 5

Great quality pieces, cute little gifts with the boxes too

I have received 2 subscriptions boxes so far. The quality is brilliant and they fit rather comfortably. The cute little gifts you get are amazing too - I look forward to those.
However, when you first set up your subscription, you get to choose your style and colours. I chose black and dark shades - solely for the fact I do not wear colour I only wear black. There is a disclaimer that this is preference only and they might not be able to fulfill request every time, but I only seem to receive the set of the month. Resulting in a baby pink and a baby blue set, as I said they are lovely pieces but far from black and dark shades. So just bear this in mind. I have been in touch and I have been reassured that they will try their best to adhere to my preference.
The delivery time could be better, but the quality is good enough that this is not a problem
Overall, the pieces are stunning, just be mindful as you may need to be open to new colours.
The customer service that I received regards to my issues with the colouring was great, I continued to get updated (even though I hadn’t actually seen them as the emails went to junk)

29 marzo 2026
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Risposta di Elia

Hi Charlie, I have sent you over an email. If you can't see it please check all folders. Thank you, Elia Boutique

Thank you very much for your kind words and I'm glad I could rectify this for you. Summer :) x

Valutata 5 stelle su 5

Excellent experience with Elia…

Excellent experience with Elia Boutique. Product is incredible quality especially for the price. The packaging alone was just like something from a fairytale.

24 marzo 2026
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Risposta di Elia

Hi Sabrina, thank you so much for your kind comment. Love Elia xox

Valutata 1 stelle su 5

13 days later…

Ordered my first box on 11 Mar. Despite their website claiming that orders within the UK will be sent within 1-3 days, my order (according to the Shop tracking link) hasn’t even been sent some 13 days later. I reached out to them a week ago and requested an update and they ignored me. I reached out again today but still nothing and no box!

No option to select a refund and their chatbot is AI, with no option to speak to a human, just to submit a message which hasn’t received a response either time. Clearly happy to just take the money and make it as difficult as possible to get it back in the event of no service.

11 marzo 2026
Non scritta su invito
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Risposta di Elia

Hello, I'm sorry to hear you haven't had a good experience. If you could kindly email me with your order number I will look into this for you. Please make it out for Summer and I will keep an eye out for the message. Info@elia.boutique

---

Just adding on to this - we requested some information via Trustpilot for you, and the details you replied with seem to be incorrect and not match to any existing order. Please reach out to us, as we'd really like to amend this for you!

Thanks,

Summer

Valutata 5 stelle su 5

I’m in love!

The lingerie is stunning and wears lovely! I have a new fav bra! Good quality, beautiful package. Can’t recommend enough!

13 marzo 2026
Non scritta su invito
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Risposta di Elia

Hi Clara, thank you very much for your kind words. Love Elia x

Valutata 5 stelle su 5

Very impressed.

I initially had trouble regarding subscribing and receiving a confirmation email, but this has been rectified. Excellent customer service with a discount. This is my first purchase and I cannot wait to receive my order ☺️

13 marzo 2026
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Risposta di Elia

Hey Anne-Marie!

Thanks so much for the lovely review, we're glad we could make everything work for you!

Thanks again

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