We were introduced to Electric Miles when sourcing new Vestel chargers. I wasn't keen on yet another portal / application but I was wrong. The Electric Miles portal is so much more informative and a... Leggi di più
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I have had to contact them three times and each time they have responded quickly and sorted me out ( once it was Octopus IG causing the issue). So 10/10 customer service
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We moved 8 charge points across to Electric Miles recently with the installation of upgraded car chargers. Gayatri and her team have been superstars helping us out at every step of the way, and resolv... Leggi di più
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I was advised to upgrade from project EV to Electric Miles App. It's fine when it works but when it doesn't it won't allow me to enter passwords for WiFi for instance and can't find my charger. Email... Leggi di più
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4,4
Eccellente
29 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Not an upgrade from our chargers old app.
We have a Project Ev Charger which used to have its own really good app which was easy to use and stored all of our charging data. We didn't have to log in every time we used it and the user help was always very good. They then passed this service on to Electric Miles, Who only store 3 months of data, which is really annoying if you have a commercial vehicle and need to send data to your accountant every year, as you have to keep remembering to down load it every 3 months or otherwise is lost forever and not retrievable by electric miles at all. You also have to log in every time you open the app, because..why? We got no response to the last email we sent asking for help. So not impressed so far. It may even drive us away from Project Ev for our next charger, even though they have always given us excellent customer care.
17 marzo 2025
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Risposta di Electric Miles
Thanks for your feedback and sorry to hear about the frustration you’ve experienced.
We understand how important long-term charging data is, especially for commercial users, and we appreciate how inconvenient the current 3-month limit can be. We’ll make sure this is fed back to the team for review.
We also hear your concerns about frequent login requirements and missed support emails — this isn’t the experience we aim to deliver. If you still need help with your data or account, please reach out again and we’ll prioritise it for you.
Thanks again for taking the time to share this.
Absolutely useless app
Absolutely useless app. Keeps throwing me out, forgetting my charger, won't allow me to connect manually etc etc. Not the first time either. Terrible service
29 settembre 2024
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Risposta di Electric Miles
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the experience you’ve had.
We understand how frustrating it is when the app keeps logging you out and doesn’t reliably remember your charger or allow manual reconnection. That’s clearly not the level of service we aim to provide.
If you’re still facing this issue, we’d really like to help get this sorted for you, please reach out with a few details and we’ll do our best to resolve it.
Electric Miles - piece of junk.
I was advised to upgrade from project EV to Electric Miles App.
It's fine when it works but when it doesn't it won't allow me to enter passwords for WiFi for instance and can't find my charger. Emailing or adding a ticket through the online form has produced zero response form the company. If fewer than one stars were possible I'd give that. Stick with your old app is my advice!
1 luglio 2024
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Risposta di Electric Miles
Thanks for your feedback, and sorry to hear about your experience.
We understand the frustration with WiFi setup issues, charger detection problems, and not receiving a response from support, that’s not the service we aim to provide.
If you’re still open to it, please reach out again with your details and we’ll do our best to get this sorted for you as quickly as possible.
Unreliable app. Great customer service but the app…
Great customer service but the app keeps losing connection to the charger and can’t find it, even during charging it will drop out so the car is being charged but the app is telling me the charger is off-line. Very irritating app.
1 giugno 2024
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Works well when working
Works well when working. There have been some early issues but hopefully resolved now. Support are very good and responsive.
30 gennaio 2024
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I love my electric miles app dead easy…
I love my electric miles app dead easy to use made for lazy people like me - good support and simple interface
If you have a project EV charger get he electric miles app
6 ottobre 2022
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When Project EV's charger app no longer worked...
When Project EV's charger app no longer worked, we were advised by them to 'upgrade' to the Electric Miles app to charge our electric car. This has not been problem free, as our charger has issues, but the Electric Miles team went above and beyond to get our charger working, for which I am very grateful. I am still waiting for an appointment, weeks later, for a Project EV technician to visit my home to see what the issue with our charger is..... Thank you, to the Electric Miles team, for always getting back to our emails with updates, and promptly too!
31 ottobre 2022
Non scritta su invito
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