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Valutata 1 stelle su 5

My wife ordered from them and they sent her double the order, the dress didn’t fit and she returned both of them. They kept charging her for it totaling hundreds of dollars and it’s been a nightmare.... Leggi di più

Valutata 1 stelle su 5

Honestly they’re the most horrific company. My order just didn’t arrive (despite paying an obscene amount for speedy delivery). Luckily I ordered on my Amex and they could revoke the charge…then guess... Leggi di più

Valutata 1 stelle su 5

Ukraine company posing as a Colorado company. DO NOT PURCHASE. Item took over a month to arrive, shipped from Kiev>poland>germany> than to US. Terrible quality and ran small. Customer service was... Leggi di più

Valutata 1 stelle su 5

Trash customer service. Can’t reach anyone by phone or email. Left voicemails and sent emails. I had to use Instagram direct message as a last resort and finally got a response. My order hadn’t shippe... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

ELAGIA is an online fashion destination that specializing in original collections of women's clothing with a trendy twist. Our mission is to empower women to build a versatile wardrobe with pieces that can be mixed and matched to create a unique and stylish look every time.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

178 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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3,0

Tutte le recensioni

(178)

18 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible products

Terrible products. Cheap material, very poor workmanship. You also cannot receive a refund and must receive a store credit. Ordered again using the credit and received another bad product now I have to return it again because it wasn’t as pictured.

6 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

company is a scam

I sent my item in for a return and they never refunded me or gave me extra credit. The item was delivered to me with the tags off so when I sent it in, they said it was unavailable for return because the tags were off. Such a scam

4 marzo 2024
Valutata 1 stelle su 5

Not worth it

My item came in damaged and they refused to refund or exchange. Material is definitely not worth the money, worse than shein.

4 marzo 2024
Valutata 1 stelle su 5

HORRIBLE

HORRIBLE. THE WORST!

I literally tell people what A SCAM it is.
IF YOU HAD CHECKED YOUR EMAILS FROM
me ( customers) you wouldn't ask dumb questions!!!!!!

5 febbraio 2024
Valutata 1 stelle su 5

I oder 4 dresses from Elagia

I oder 4 dresses from Elagia, haven’t get any yet . They keep saying it been delay due to high volume.,Been contact them and have the same answer. My bday it’s this coming week but no dress , I start to worry about this company…. Will report to BBB if I still not receive my dresses on 2 weeks. My order was on March 3rd , as today April 2nd and so sigh of delivery..sadly I won’t recommend for anyone about Elagia !!

2 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

This was such a great experience

This was such a great experience. First the dress I got is stunning! Fits as advertised and even more beautiful on. I had a bit of an issue thinking I didn’t receive a piece of the dress. I had a great conversation with a representative and they ended up opening an investigation. Ultimately, I’m the one who dropped the “missing” piece of the dress and apologized. She was very understanding and we laughed about. I will absolutely be purchasing again!

18 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

I wanted to love this suit so badly...

I got my suit in time for my event, but there was almost zero communication from the company until I reached out myself. Despite submitting my measurements, I got a jacket that was almost too tight, but in the end did work. On my third try-on, I discovered that the stitching for the hook and eye was awful, and the hook snapped off altogether. I ended up having to reinforce it myself.

While the jacket was tight, it DID fit. I cannot say the same for the pants. The pants were FOUR sizes too small, barely able to fit around my thigh, despite the fact that the tag denoted it to be a large. How do I know it was four sizes smaller than it should have been? Because I have a friend that's a size two and it fit her perfectly. I'm not a particularly big person, and usually fit into a medium, but ordered a size up just in case.

I wanted so desperately to love this suit, especially considering that I paid nearly $200 for it. But in the end I was heavily disappointed. I couldn't even exchange it because it was too close to my event to get back to me in time. I will likely not be ordering from ELAGIA again.

2 gennaio 2024
Valutata 5 stelle su 5

Great quality and good fit

I ordered two suits and a nice gown from Elagia. The quality is very good, and I am happy they had my size. I would say sizes run a tiny bit smaller than in the US (in line with european). Delivery took a few days the first time and about two weeks the other two times. I am really happy with the fit and quality and would buy from them again.

22 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

SCAM COMPANY

Not even worthy of getting a one star. I purchased an order over a month ago. Noticed two tracking numbers were issued. Then one is canceled. I didn’t understand why this happened so I reached out to an online chat with Elagia. My order cost was well over 300.00. Last chat, my order to be received tmrw, but looking on tracking, the shipment is coming out of Ukraine?!?!? Why are you selling items that you know cannot be received, Elagia??? I think this is a scam company and I want my refund back. Next step is getting my credit card company involved. DO NOT BUY FROM THIS COMPANY! If my shipment isn’t here tmrw, Im requesting a full refund.

18 febbraio 2024
Non scritta su invito
Valutata 2 stelle su 5

Cheap company

Cheap company. I ordered a dress for a wedding, when it arrived, the left strap was broken. I received dress Feb. 5th but was out of town and opened 10th, just today had time to let them know and initiate return/refund. They will not give refund or let me return it stating I must have worn the dress and broken myself. I have not worn it at all, and have provided ample evidence of this, pictures, videos, etc. The dress itself looks cheaply made and clearly is given the strap is broken. I do not recommend their dresses or customer service.

15 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Tuve la gran experiencia de encontrar…

Tuve la gran experiencia de encontrar esta hermosa tienda online y la verdad no me arrepiento seguiré comprando pues la atención es excepcional
Compre un conjunto blanco me quedo pequeño y ellos rápidamente me ayudaron a poder devolverlo para enviarme la talla correcta no me han dejado ni un segundo de atender super rápido eficiente buena calidad la verdad que hasta ahora super agradecida y muy contenta

27 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

The new definition of a birthday suit…

I absolutely love this suit it was the perfect birthday outfit! I was a little worried it wouldn’t fit given I didn’t know how to take my measurements but I’m 5’6 165 I’m usually a medium but I went with a large and it fit like a glove.

3 gennaio 2024
Non scritta su invito
Logo di ELAGIA

Risposta di ELAGIA

Dear Kurry,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory.

Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Valutata 5 stelle su 5

Love it

Love it ! best quality , great customer service , Angelica very helpful, I recommend 100%

21 dicembre 2023
Non scritta su invito
Logo di ELAGIA

Risposta di ELAGIA

Dear Lisbett,

Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory.

Your satisfaction is our top priority, and we're glad to have delivered on that promise.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
ELAGIA Customer Care Team

Valutata 1 stelle su 5

Honestly the only thing about the suit…

Honestly the only thing about the suit I received after almost a month of waiting was the colour very disappointed would not order from this site agai.

2 novembre 2023
Logo di ELAGIA

Risposta di ELAGIA

Dear Zoye,

We are always open to resolve the issues in customers favor as customer satisfaction is our top priority. If your issue still not resolved, kindly email at sales@elagia.com and we will resolve your issue right away.

Warm regards,
ELAGIA Customer Care Team

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