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Valutata 1 stelle su 5

My wife ordered from them and they sent her double the order, the dress didn’t fit and she returned both of them. They kept charging her for it totaling hundreds of dollars and it’s been a nightmare.... Leggi di più

Valutata 1 stelle su 5

Honestly they’re the most horrific company. My order just didn’t arrive (despite paying an obscene amount for speedy delivery). Luckily I ordered on my Amex and they could revoke the charge…then guess... Leggi di più

Valutata 1 stelle su 5

Ukraine company posing as a Colorado company. DO NOT PURCHASE. Item took over a month to arrive, shipped from Kiev>poland>germany> than to US. Terrible quality and ran small. Customer service was... Leggi di più

Valutata 1 stelle su 5

Trash customer service. Can’t reach anyone by phone or email. Left voicemails and sent emails. I had to use Instagram direct message as a last resort and finally got a response. My order hadn’t shippe... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

ELAGIA is an online fashion destination that specializing in original collections of women's clothing with a trendy twist. Our mission is to empower women to build a versatile wardrobe with pieces that can be mixed and matched to create a unique and stylish look every time.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

178 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,0

Tutte le recensioni

(178)

18 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Puff sleeve midi dress

Puff sleeve midi dress, recomending girls

2 gennaio 2025
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Risposta di ELAGIA

Hello,

Thank you so much for your incredible five-star review!

Your reviews means a lot for us!

Valutata 4 stelle su 5

Good blazer

Good blazer, xx

26 gennaio 2025
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Risposta di ELAGIA

Hello Sabrina,

Thank you so much for your review!

Your reviews means a lot for us!

Valutata 5 stelle su 5

The top is great

The top is great, but a little small on the shoulders. fabris is also good

7 gennaio 2025
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Risposta di ELAGIA

Hello Lyle,

Thank you so much for your incredible five-star review!

We are so happy that you are satisfied with the fabric!

Valutata 5 stelle su 5

I love the dress

I love the dress, it fits perfectly, quality good

19 dicembre 2024
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Risposta di ELAGIA

Hello Ralph,

Thank you so much for your incredible five-star review!

Wishing you wonderful day!

Valutata 5 stelle su 5

Delivery was a bit longer than exepcted

I ordered pants and top, they look so beautiful on me! Too longer than I expected but it's worth it

4 febbraio 2025
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Risposta di ELAGIA

Hello Jane,

Thank you so much for your incredible five-star review!

Your reviews means a lot for us!

Valutata 5 stelle su 5

Very classy and elegant clothes

It's a very elegant and classy line dedicated to women. You are feel very sophisticated to any occasion .

2 febbraio 2025
Non scritta su invito
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Risposta di ELAGIA

Hello Debbie,

Thank you so much for your incredible five-star review!

Your satisfaction means the world to us!

Valutata 5 stelle su 5

Just got my jumpsuit from ELAGIA

Just got my jumpsuit from ELAGIA, and I’m seriously in love! The fit is absolutely spot-on, and the material feels so soft and high-quality. Shipping was super quick, and it arrived perfectly packaged too. I’ve already worn it a couple of times, and it’s insanely comfy—honestly, it might be my new favorite! Can’t wait to order more soon.

29 dicembre 2024
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Risposta di ELAGIA

Dear Octavia,

Thank you so much for your incredible five-star review! We are beyond happy to hear that the outfit exceeded your expectations and that it fit perfectly. We put so much care into the details, and it’s wonderful to know that you appreciated both the quality and the fit.

We truly appreciate your patience as well, and we’re so glad it was worth the wait! If there’s anything else we can do for you, please don’t hesitate to reach out. Your satisfaction means the world to us!

Valutata 5 stelle su 5
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Risposta di ELAGIA

Dear Tracy,

Thank you so much for your incredible five-star review! We are beyond happy to hear that the outfit exceeded your expectations and that it fit perfectly. We put so much care into the details, and it’s wonderful to know that you appreciated both the quality and the fit.

We truly appreciate your patience as well, and we’re so glad it was worth the wait! If there’s anything else we can do for you, please don’t hesitate to reach out. Your satisfaction means the world to us!

Valutata 1 stelle su 5

Terrible company!

Terrible company!! Sent the wrong size/color, when I notified them, they only sent emails promising someone would get back, yet months later they've done nothing. Had bank reverse charges. Would NEVER order from them again and throwing out these cheaply made leggings.

19 settembre 2024
Non scritta su invito
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Risposta di ELAGIA

Dear Sandy,

We do apologize for any inconvenience caused. Our agents were in progress of resolving your issue. We will be emailing you once again!

Valutata 1 stelle su 5

Lying thieves

This company says they deliver in 8 business days, but it’s a lie. I ordered a wedding dress and never received it in time. Don’t use them unless you have months to wait for your dress.

9 gennaio 2025
Non scritta su invito
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Risposta di ELAGIA

Dear Roxanne,

Kindly read our shipping policy. It is clearly stated that we do have fulfilling period time of up to 3-4 business days. Shipping time and fulfilling time are 2 totally different things.

Valutata 5 stelle su 5

Excelente calidad,en lo personal me…

Excelente calidad,en lo personal me quedaron muy lindo los trajes,los recomiendo!!!!

10 gennaio 2025
Non scritta su invito
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Risposta di ELAGIA

Dear Chanis,

Thank you so much for your incredible five-star review! We are beyond happy to hear that the outfit exceeded your expectations and that it fit perfectly. We put so much care into the details, and it’s wonderful to know that you appreciated both the quality and the fit.

We truly appreciate your patience as well, and we’re so glad it was worth the wait! If there’s anything else we can do for you, please don’t hesitate to reach out. Your satisfaction means the world to us!

Valutata 1 stelle su 5

Awful company with shady practices

Awful company with shady practices

I ordered a 2 piece suit from Elagia in September 2024 and received it just over 3 weeks later. Not only was the suit cheaply made and severely overpriced for the quality received, the proportions for the arms and legs were simply ridiculous for any average-sized / size M woman. I exchanged it (they only offer exchanges within their store, no refunds) for 2 pieces that arrived just over a month later. Both pieces, again were too cheaply made for their price point and the proportions of the dress were absurd; the bodice fit me well but the top was made for that of a small child. Overall, do not buy from this place and avoid at all costs.

7 gennaio 2025
Non scritta su invito
Valutata 4 stelle su 5

The sizing for everything was good…

The sizing for everything was good except for the vest I ordered. Everything was really high quality.

4 novembre 2024
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Risposta di ELAGIA

Dear Harnoor,

Thank you so much for sharing your feedback with us. We're delighted to hear that you loved the quality of the items! We're sorry to hear that the vest didn't quite meet your expectations in terms of sizing. We truly value your satisfaction.

Please don't hesitate to reach out if you'd like help with your order—we're here to ensure you have a wonderful shopping experience!

Valutata 5 stelle su 5

Absolutely love my pants their size…

Absolutely love my pants their size chart suggested a size bigger but I went with my normal size and they fit perfect.

4 novembre 2024
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Risposta di ELAGIA

Dear Renee,

Thank you so much for your kind words! We’re thrilled to hear that the pants fit perfectly and that you’re happy with your choice. It’s always great to know that our size charts are helpful, but we’re especially delighted that you found your perfect fit with confidence.

If you ever need assistance with future purchases, we're here to help you every step of the way!

Valutata 1 stelle su 5

Terrible customer service and delivery

I ordered a dress that according to the delivery details was supposed to arrive on December 23rd, I paid extra for urgent delivery because I needed it for December 29th. Despite that, the dress arrived on December 30th. I contacted them to return the dress (I didn't even open it) but they don't want to refund the money, they just do a credit. Hey, you sent it late, the dress didn't arrive on time, give me my money back and I'll return the shipment.
Very bad customer service and very irresponsible and unprofessional contact person.
Elagia, just a picture on the website, nothing more!!!!

30 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I give this review a five star

I give this review a five star . When my package arrived, it looked just like it did on the website. The material was beautiful. There were no wrinkles in the outfit.. I gave my exact measurements and when the outfit arrived, it fit perfectly. It took a little longer for the package to arrive, but boy was it worth it.

17 dicembre 2024
Non scritta su invito
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Risposta di ELAGIA

Dear Delores,

Thank you so much for your incredible five-star review! We are beyond happy to hear that the outfit exceeded your expectations and that it fit perfectly. We put so much care into the details, and it’s wonderful to know that you appreciated both the quality and the fit.

We truly appreciate your patience as well, and we’re so glad it was worth the wait! If there’s anything else we can do for you, please don’t hesitate to reach out. Your satisfaction means the world to us!

Warmest regards,
ELAGIA Customer Care Team

Valutata 1 stelle su 5

Avoid Elagia DO NOT Buy

Avoid Elagia – Terrible Customer Service and Misleading Policies

I want to share my horrible experience with Elagia so others don’t go through the same. Their services are completely unreliable, and their handling of my order has been unacceptable.
1. Shipping Issues: I paid for express delivery (6–10 business days), but my parcel arrived weeks late. On top of that, I was hit with significant import taxes that they never disclosed.
2. Misleading Returns Policy: They advertise a “simple 20-day return process,” but in reality, it’s the opposite. I was forced to arrange and pay for a return carrier myself, which goes against their claims. When the carrier refused the parcel due to tax complications (caused by Elagia’s setup), they left me unsupported and refused to pay any extra charges.
3. Unresponsive Customer Service: They take days to reply, ignore requests for escalation to a manager, and provide no resolutions. When I requested a refund for the shipping costs I paid, they ignored my request entirely.
4. Failure to Honor Commitments: Elagia breached their own terms and conditions by failing to deliver within the promised timeframe and refusing to take responsibility for the issues caused by their operational setup.

I’ve wasted so much time, money, and energy dealing with them. Their disregard for customers’ rights is shocking, and I will be posting about my experience regularly to make sure fewer people fall for their false promises.

Please think twice before buying from Elagia – their services are not what they advertise, and their customer support is nonexistent.

16 luglio 2024
Non scritta su invito

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