eKupi Recensioni 

Kupila sam Ecovacs robotski usisavac preko Ekupi koji je isporucen pokvaren. Bukvalno nakon otvaranja paketa i montaze se ispostavilo da robot ne radi.

Nakon kilometarskih mailova sa sluzbom za korisnike, kontaktiranja ovlastenog MR servisa, koji je toliko los i neprofesionalan da zasluzuje zasebnu recenziju, te mnogobrojnih konzultacija sa sluzbama za zastitu korisnika, Ekupi ipak nije odustao od svog osobnog tumacenja zakona o zastiti potrosaca prema kojem je prema njihovom shvacanju u redu da se taj novi ali pokvareni robot popravi, umjesto da se posalje zamjenski novi ispravni.

Mozete li zamisliti moje veselje kad je nakon popravka robot radio 15ak dana i onda se opet pokvario?

Nikad vise Ekupi, Ecovacs i MR Servis.

I purchased and paid for the item, and my money sat in their account for days before they finally informed me that the product couldn’t be delivered.

I was left without both the product and my money, unable to order it elsewhere because I couldn’t afford to pay again while waiting for a refund.

I actually needed the item urgently, and this delay completely messed up my plans.

No updates, no proactive communication, just silence until they decided to cancel.

Extremely frustrating and deeply unprofessional. Will never purchase from them again.

Fair prices and 24h delivery. Easy to pay. Diverse and wide range of stuff to buy. Definitely a great site to buy.

Waiting 13+ days for a laptop order..I understand that it was black friday and there is alot of shippings to do but i didnt even get any information why my order is stalled...Sent them a message last night,9:40 am they respond with a empty email with literally no letters...Its funny how packages from China arrive faster and this is literally a Croatian site delivering to Croatia.Typical stuff just avoid it if you arent patient..Oh and anwering a phone line once in a while would be nice but im just asking for too much at this point

Terrible customer service, so bad communication. They sold me broken washing machine, couldn’t return it, had to wait 4months to get refund. Catastrophic experience.

I ordered and paid for an item (gardening tool) on this website on 14.8. and chose a delivery date of 21.8, which is the earliest delivery date offered when placing the order. Two days later, on 23.8. I received a notification on my mobile phone from a delivery company they work with (Croatian Post) that the expected delivery time is within 11-14 hours on that day. The delivery man never showed up at the address or called my phone number, which was noted on the order. After waiting on hold for a long time and trying to reach someone at Croatian Post over the phone, they first told me that the driver had tried to deliver the parcel without success. However, they later admitted that they had not attempted to deliver the item at all. I waited a few more working days and finally received an item on 27.8, after the approximate delivery time given in the message I received that day had expired.
eKupi is a ridiculously bad company with terrible customer support. They offered no compensation for the long wait on item delivery.
Update: Croatian Post has compensated me to for the delay in shipping, but eKupi acts deviously and now claims they were not responsible for the issue at all, although I ordered product from their website!
I recommend everyone to avoid this monkey business company at all costs.

Trebao sam prije kupovine čitati recenzije ovdje. Perilica rublja koju mi je prodala eKupi ekipa se pokvarila unutar mjesec dana. Dobro, događa se. Međutim eKupi ekipa ne vidi problem u tome da zadrži moje ispravne novce u iznosu cijene ispravne perilice a na mene prebaci teret bavljenja s neispravnom perilicom. To su metode trgovine na Hreliču.

Usisavač naručen u ponedjeljak,u utorak ujutro vec bio kod mene.

I ordered three products on August 29th, estimated time of delivery - 14 days. On September 13th, they emailed me saying that there had been a delay in product delivery towards them, and that they would ship my order on October 3rd. I contacted them yesterday to see when to expect my order, and they simply replied that they were sorry, but the products were not available to be delivered. After more than a month of waiting. And to top it all, they told me to expect money return within two weeks!! Unacceptable and extremely unprofessional, I do not recommend eKupi. To be avoided at all costs!!

Sajt je odlican, brz, uzeo bojler platio 5000 montazu, dosao Dusan iz kimtec servisa da ga ugradi, bahato nestrucno sve vreme psovao i pricao sa sobom kolegu koji nije dosao sa njim , nestrucan, neprofesionalan, bez paznje za bilo sta, menjao urnisao wc ceo od kamenca i poplavio pod , prilikom menjanja bojlera stari ispustio u kadu i napravio ulubljenje u kadi i pored baksisa ostavio je nered za sobom i stari bojler koji sam ja bacio, sve u svemu bahato ponasanje.

EDIT: I improved mark since after 11 days and being persistent in contacting customer support I managed to get "replacement order" with same content, and this was really delivered within 24hrs by eKupi "internal delivery" ♡ service as promised.
Original package is still looking for it's way in Croatian post's Paket24 company :-(
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For the package with statement "immediate delivery" I do not have ANY delivery information from eKupi for more than 10 days!
Every question to support team is answered by generic answer - "we forwarded your question to delivery company, and we will inform you about status by mail".
None of return mails was sent, no status of package yet after 10 days (it supposed to be delivered immediately). They simply do not care about customer experience.

Customer support was ok, price was good, but you need to make the delivery faster

I ordered some household supplies to be delivered to my parents, since they live several hours drive away and I can't visit all the time. It took weeks to deliver... kind of beats the purpose

eKupi recently extended their 100% failure rate by again shipping an under-packaged item that had been smashed by their knuckle-dragging staff.

I am having to resort to legal threats to get a refund for this item, and my complaint was made 2 months ago.

If you really MUST buy from them, go to collect it, because the delivery will not be as advertised, and there is a very high chance it will be smashed anyway.

So many problems. Item came damaged twice. They updated the web page and all of my previous orders are deleted. After that Ekupi doesn't want to refund money. Endless wait on the phone with the rude agents.