Hi Cristian,
After reviewing your recent Trustpilot review, I wanted to reach out directly. We appreciate all trader feedback, but I have concerns about the context of your 1-star rating.
Looking at your account history, I see that you were recently paid out, which is great to see. However, your review suggests dissatisfaction regarding the payout amount. To clarify, all payouts are processed strictly in accordance with our terms and conditions, including the consistency rule, which is a core requirement due to the instant funding nature of our programs.
This rule is clearly outlined in our terms, referenced in our prior email thread approving your payout, and is something all traders are required to follow.
Were you fully aware of this rule before requesting your payout? We provide guidance on how to adhere to it and ensure traders understand how it impacts withdrawals. Many traders successfully follow this rule and receive payouts daily—your experience was no different. Given this, we believe your review does not accurately reflect the fairness and transparency of our policies.
Additionally, I see that your account recently breached the daily loss limit, which led to a failed evaluation. While we understand that this can be frustrating, these are predefined trading conditions that every trader agrees to upon participation. A poor trading outcome should not be grounds for a negative review.
We value transparency and fairness, and our goal is to work with traders who operate with the same principles. If there is a way to resolve this and ensure your satisfaction, let us know.
