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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Purchase my car I was very happy from start to finish with my experience of purchasing a car from Eclipse. Tom was very welcoming and helpful , the whole process was made simple and easy. Tom kept... Leggi di più

Valutata 5 stelle su 5

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed. A quality out indeed... Leggi di più

Valutata 5 stelle su 5

Friendly no pressure atmosphere with great sales people who were knowledgeable and helpful. A pleasure to buy from.

Valutata 5 stelle su 5

From start to finish I can’t fault the dealership, super easy team to deal with that made buying my new car an excellent happy day. Wouldn’t hesitate to buy future cars the from this obliging team. Th... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

214 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible Garage Don’t buy a car from here

They sold my young son a Mercedes C230
Sold us the “ it goes through our amazing workshop everything is tried and tested ..l
Just after 3 months the Supercharger broke ..this made the car a right off

The reputable garage that found the faults on the car said , as car dealers they would have known this was going to fail

Horrible arrogance now we are trying to return the car - no empathy or sympathy

We wished we had read the review about this awful garage before we bought
Don’t trust a word they say

31 gennaio 2025
Non scritta su invito
Logo di Eclipsecarsales

Risposta di Eclipsecarsales

Here's what really happened.

We sold your Son a 20 year old part exchange to clear Mercedes with a brand new independant MOT.

He drove the car and managed 4000 miles before having a problem with the supercharger. Your reputable garage in Farnham suggested a new supercharger for £1560 plus VAT.

Having spoken to 3 staff at Eclipse who have all reached out to help, you agreed to drive the "write off" Mercedes to our dealership and leave it with us.

Our Skilled Mechanics diagnosed that a pipe leading to the supercharger was split causing it not to work and we bought this item from Mercedes for £8.49 which allowed the supercharger to perform as it should.

We test drove the car which was fine and arranged with you to collect the vehicle and you drove it home.

You have left a 1 star review because you are unhappy with every element of the service you have received from us which to be honest we find astonishing.

Valutata 5 stelle su 5

A great buying experience

Superb service from first contact to handover. Ryan was helpful and accomodating throughout the process allowing me to have a leisurely and relaxed test drive with no pressure then a sensible negotiation on what is clearly a superb car. Prior to collection all observed niggles were sorted and the car serviced to my specifications, mot’ed and valeted. A great company with a superb attitude and ethos to selling cars which I wouldn’t hesitate to recommend to others. Thank you Ryan and all at Eclipse

17 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service from start to finish. Mark was amazing, very friendly and extremely helpful with the car I was interested in. He was determined to make everything about the car perfect before the hand-over. Everyone in the office was extremely friendly. Can’t recommend enough! Thanks a lot!

18 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Experience buying a car from Eclipse Cars

It was straightforward and easy buying our car from EclipseCars. Our sales guy Ryan was friendly but not pushy and answered questions after the easily arranged test drive. Car was immaculate when I picked it up with a new MOT - thanks to all the team behind the scene at Eclipse Cars too!

12 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Dealt with Paul

Dealt with Paul. Travelled from north wales to do the deal. Really professional and friendly with no pressure to purchase the Mercedes and extremely happy with the purchase and the staff. Would definitely recommend.

8 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Friendly and honest.

Recently purchased a car from Eclipse.
Dealt with Paul who was very knowledgeable and friendly.
Had no pressure from anyone there to purchase a car.
Test drives arranged at my convenience. Was a nice relaxed atmosphere to view cars.

Would recommend.

10 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Audi a3

Audi a3
I came all the way from Bromley in kent to view and buy the car for my son. I spoke to mark on the phone who answered all my questions that I needed answers to. When I got to Eclipse the car was sitting there washed and valeted. After a walk round the car mark asked if I would like to test drive the car. The car drove amazing and looked superb. We sat down and and agreed on the price and I had a lovely drive home. A massive thanks to mark lovely guy who went above and beyond to make me happy 5 ⭐️ from me thanks

28 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Faultless

Brilliant service, very friendly team.
Had the car just over a week and we are delighted with it, exactly as advertised we'll worth the journey to get it.

23 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great!

Great from start to finish, very helpful and very happy with car. Thank you

17 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Eclipse car sales

I bought a car from Eclipse in Colden Common and found them to be very helpful, friendly and going over and above in making us welcome. We were given lots of information regarding warranties and have a 3 month warranty on the car within the price of the car that I
bought. Would I buy another car from Eclipse. YES

8 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Tallie Welsh

We purchased our car from Paul at Eclipse in November 2024. We never once felt pressured into purchasing, was left to view the car and given time to make our choice. We would definitely recommend.

2 novembre 2024
Non scritta su invito

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