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Valutata 1 stelle su 5

Shocking! Advertised as shipped in 1-3 days for paid postage. 10 days now and Royal Mail are showing as having not even received it from Echor. Their email system refuses to let me contact them by re... Leggi di più

Valutata 4 stelle su 5

Echor offers quality sleep products with noticeable benefits. Their items, like mouth guards and sleep masks, have helped improve discomfort from issues like bruxism and enhance sleep quality. While c... Leggi di più

Valutata 5 stelle su 5

I’d been researching weighted blankets for a while and decided that the 9kg one this company sells, was the one to order. My online delivery arrived super-quickly and also included a free eye mask... Leggi di più

Valutata 5 stelle su 5

Had a mouth-guard for bruxism years ago: never got on with it. Skeptical about this (dentist guard too expensive), but surprised by the results - jaw ache/ear pain has reduced in the two weeks since u... Leggi di più

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Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

169 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,3

Tutte le recensioni

(169)

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Valutata 1 stelle su 5

I ordered a weighted blanket early…

I ordered a weighted blanket early december- The money has left my account, 3rd Jan still no blanket or responses to my emails requesting information on where my order is.
my next step is to contact my credit card company to get money back.
terrible.

3 gennaio 2022
Logo di Echor

Risposta di Echor

Hi louise, I have just sent you an email but wanted to further apologise for your poor experience. As mentioned in the email we have a case open with the couriers to locate your delivery but the communication has not been good enough from our part. As stated in my email, we will be in touch tomorrow to sort a resolution for you.

Best regards, Ewan - Co-founder @ Echor

Valutata 1 stelle su 5

Shocking!!!!

The customer service for echor is shocking. Ignore the returns policy that they offer on their website - there is no such thing. Eventually pressured them into accepting a return after having to contact them on all their social media platforms and via email and roping in friends to do the same thing and taking it to a public platform. I’m sure most people who wanted returns did not bother to go the extent that I did and just gave up.
I was completely exhausted and frustrated by the process to get the return processed which followed zero protocol that I would highly encourage anyone else to look elsewhere for your sleep products.
The blanket is fine but I’ve tried better weighted blankets. The material which the cover is made out of is also very sweaty so just use it without but it’s quite ugly

27 dicembre 2021
Non scritta su invito
Logo di Echor

Risposta di Echor

Hi Anna, I am very sorry for your poor experience. I have looked over your history today and can see that your exchange was not dealt with in the correct way so I am very sorry for that. I can assure you that this is not representative of our usual standards and I have been strengthening our returns policies as a result of your experience.

Best, Ewan - Co-founder @ Echor

Valutata 1 stelle su 5

Never received my order

1st order, great experience - arrived as expected, no issues.
2nd order - never received and no response or update from Echor despite multiple emails. Eventually had to file a claim through Paypal and received full refund. Will not be ordering from Echor again.
Shame as I loved the sleep candle.

22 dicembre 2021
Non scritta su invito
Logo di Echor

Risposta di Echor

Hi there, I'm really sorry to hear about your experience. I've no idea how your messages have been missed, it may be worth checking your junk mail as our team tend to reply to all messages within 24 hours. Please email us at hello@echor.co and we will be sure to look into this for you.

I assure you that this is a rare occurrence and your first order is much more representative of the Echor experience.

Best,

Ewan - Co-founder

Valutata 5 stelle su 5

Echor saved me £300

My dentists wanted £300 for a mouth guard I was a little skeptical as this Echor one was £20 however to my surprise it’s amazing.

You can remould it as many times as you like by putting it into boiling water for 20 seconds.

It took me 3 attempts to get it perfect and to achieve that you need to bite down as well as suck hard this allows it to perfectly shape and mold to your teeth and jawline.

All you then do is throw it into cold water for it to keep the new shape.

I would highly recommend I have found my teeth feel no pain or sensitivity since using this to stop me grinding.

19 dicembre 2021
Valutata 5 stelle su 5

Prompt efficient service and great product

I ordered from Echor after seeing a recommendation online. The product was easy to order with accurate product information and confirmation of order was received promptly(weekend)
Another email was sent to advise of despatch 2 days later and FedEx then kept in touch regarding actual delivery dates.
The product was received well within timescales and packaged well.
Overall a good experience from searching through website to receipt of product and useful relevant information on the website.

15 dicembre 2021
Valutata 1 stelle su 5

Don’t buy from here

Don’t buy from here. I bought one product and got completely the wrong product delivered (one which isn’t even featured on the website). Emailed to get this rectified and no one got back to me. Poor customer service. Poor product.

12 dicembre 2021
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Risposta di Echor

Hi Emily, I can see your order but no sign of any communication from you. I'm very sorry to hear about your experience. I have emailed you, if you can get back to me and I will do what I can to resolve this for you.

Best, Ewan

Valutata 1 stelle su 5

Difficult to get to fit

Very difficult to fit infact I binned it

26 novembre 2021
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Risposta di Echor

I'm sorry to hear you had difficulties fitting the product. You needn't have given up though as not only are our night guards re-mouldable, but we also have a 30 night money back guarantee.

Ewan - Co-Founder

Valutata 5 stelle su 5

Had a mouth-guard for bruxism years…

Had a mouth-guard for bruxism years ago: never got on with it. Skeptical about this (dentist guard too expensive), but surprised by the results - jaw ache/ear pain has reduced in the two weeks since using and headaches not so frequent. Hopefully there is more room for improvement of my symptoms if so, happy days.

17 novembre 2021
Valutata 1 stelle su 5

The delivery was postponed several…

The delivery was postponed several times without any information when it will finally arrive. The customer service didn’t have any other advice than “here is the tracking code”.

29 ottobre 2021
Logo di Echor

Risposta di Echor

Hi Ula,

I'm really sorry to hear about the customs delays with your order and that our communication was, in this case, not good enough. I'm pleased that your order arrived and hope you are enjoying your items.

Best, Ewan

Valutata 5 stelle su 5

I have been very impressed with Echor

I have been very impressed with Echor. I was sent an incorrect item initially but this was rectified immediately and how they handled it is the reason for my 5 star review. I have also been very impressed with the anti bruxism mouth guard since using it!

27 ottobre 2021
Valutata 1 stelle su 5

As I have yet to receive my order…

As I have yet to receive my order because customs require me to pay 5.95 euro extra as you are shipping from the UK,I will pay this time as I wish to try your product but will not be purchasing in the future as it is to expensive.

16 ottobre 2021
Non scritta su invito
Logo di Echor

Risposta di Echor

Hi Belinda,

I'm very sorry for this, there are still logistical issues with EU orders since Brexit but we are working on this.

I hope you are happy with your order.

Best,
Ewan - Co-Founder

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