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Valutata 4 stelle su 5

Sold a bike on ‘guaranteed price’. Valuation was quick. Collection of bike efficient. Payment of initial amount quite quick. Then 45 days passed and no sign of promised balance payment. I contacted e... Leggi di più

Valutata 5 stelle su 5

Bike as described apart from rear brake possibly needs bleeding and locking tool missing. Tim was always polite and helpful and managed to arrange a refund for a bike engineer to attend to rear brake... Leggi di più

Valutata 5 stelle su 5

Offered my wife’s ebike as she had lost confidence. It was bought new in March 2021. Received quotation by return email and price much higher than I had been offered on EBay and Facebook Marketplac... Leggi di più

Valutata 5 stelle su 5

Amazing service - excellent communications The Bike was exactly as described and shown in the pictures. Very Happy with this purchase, a real bargain. Buying a second hand bike via other met... Leggi di più

Dettagli dell'azienda

  1. Negozio di biciclette usate

Scritti dall'azienda

eBikeBuyer.com offers a wide range of quality used electric bikes for sale with a 90 day warranty. We can also buy your existing electric bike for cash.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

56 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(56)

18 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

eBikebuyer …

I have just bought a bike from eBikebuyer. I have found the service I got was very good.
Tim who I corosponded with on the phone was very polite and helpful. I would definitely recommend this company. They do what they say they will do +£100 reduced for buying in January

19 gennaio 2024
Non scritta su invito
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Risposta di eBikeBuyer.com

Thank you for your feedback and we are delighted you are happy with your eBike!

Valutata 5 stelle su 5

Recommended to buy from

Great communication. My bike arrived on time, as promised but the FedEx truck monkey had allowed it to slide around the back of the truck, so it was damaged. Both wheels were buckled. Ebikebuyer.com apologised, although I don't feel it was their fault, and offered me the option of getting the bike professionally repaired, which I did. They authorised the repair and refunded me quickly. I would buy from them again, although I hope they consider using a different courier service!

31 gennaio 2024
Non scritta su invito
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Risposta di eBikeBuyer.com

Thank you Steven for your feedback. We are disappointed to hear the courier didn’t handle your delivery correctly but glad that we were able to repair the issues with the bike. The courier represents us so it is very disappointing when items are not handled with care as we want out customers to enjoy a seamless delivery. We have made a complaint to FedEx about the service received to ensure this doesn’t happen again.

Valutata 2 stelle su 5

More effort equals more money

What a poor experience, I thought the process was great originally… I received a sensible price so went ahead and ordered the packaging. Some, 7 working days later… nothing!
Lucky I was inpatient and listed the bike on marketplace, boom… £210 extra received, collected and paid! Simple but a bit of extra effort. It all started ok, but didn’t finish how it should.

22 settembre 2023
Non scritta su invito
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Risposta di eBikeBuyer.com

Hello Peter,
Thank you for your feedback. We’re sorry that your free mail-in pack didn’t arrive and you didn’t get a chance to use the service. Our mail-in packs usually arrive within 2-3 working days but occasionally there can be delivery issues. We didn’t receive any contact from you about this issue until you emailed to cancel and then posted a review without giving us any opportunity to resolve this for you. It’s a shame as we would have been more than happy to send a replacement.

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Great experience selling my e-bike

Sold my e-bike to this company - great experience from start to finish. Easy to navigate web pages, sensible price offered and smooth acceptance and courier pack process. I spoke with the team a couple of times and they were helpful and personable. Payment was made the same day as the bike was received and was for the amount agreed. Brilliant. I’d sell to them again and I’d buy from them having seen them from a sellers perspective. Thank you to the e-bike buyer team!

12 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent resolution of bike issue

I recently purchased a second hand electric bike from eBikeBuyer, which was an easy experience. The condition of the bike itself was exactly as described but unfortunately while the battery lights lit up, it wasn't holding a charge. The good new was when I contacted eBikeBuyer Tim was really pleasant & helpful & the issue was quickly fixed. I would happily buy from them again.

20 aprile 2023
Non scritta su invito
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Risposta di eBikeBuyer.com

Thank you Hugh for your feedback and for allowing us to resolve the issue. It’s always appreciated when customers take the time to let us know about their experiences with us. Hope you enjoy your new eBike!

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Made the process of selling an e-bike totally stress free

My husband wanted to sell his e-bike without the hassle of advertising. After a good look around at the companies buying bikes we opted for this one purely because they sort everything out from supplying all packaging to arranging a courier pick up. What a fantastic service. You send off details of your bike online and immediately get a quote. Within a few days of accepting the quote a bike box and all materials needed for packing arrived by Royal Mail. After ringing ebikebuyer to say the bike had been packed we were emailed a courier label and a date was arranged for collection. You can track the bike all the way to its destination. The bike was signed for at 10am and we received an email at 3.30pm advising payment had been made and there it was in the bank account. Great team to deal with and always answered the phone, happy to respond to any questions. Would not hesitate to use them again.

21 marzo 2023
Non scritta su invito
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Risposta di eBikeBuyer.com

Thank you Ellie for your feedback and we’re delighted you were happy with the service.

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

I’ve used this company twice now

I’ve used this company twice now , without any problems whatsoever ever , they tell you a price which I was happy with , collection and delivery was good and payment received as soon as they checked over the bike .

29 gennaio 2023
Non scritta su invito
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Risposta di eBikeBuyer.com

Thank you Jason for your feedback and we're glad you were happy with the service for the second time.

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Impressive service

Recently sold them a bike. The price they offered I thought was pretty reasonable considering that they need to make money on it, and they sent me all the necessary packaging and arranged for the courier. I kept my eye on the tracking details and an hour after they had signed for it I got a call to say they had checked the bike over and were transfering me the money, which I received instantly.

I definitely have no hesitation whatsoever in recommending them.

25 febbraio 2022
Non scritta su invito
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Risposta di eBikeBuyer.com

Hello Dean, thank you for your feedback it's much appreciated!

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Bike sale

Bike sale, professional throughout the process, would have liked a little more for the bike but process hassle free with bike collected on the day promised and a phone call 30 minutes before arrival. Money paid instantly on collection.
Would recommend for a hassle free sale

10 settembre 2021
Valutata 5 stelle su 5

It was a quick

It was a quick, efficient and painless operation. He arrived at the specified time. Took my ebike for a test drive, all was good and he paid the agreed price. This was in my bank acc in minutes.

Highly recommend.

10 settembre 2021
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Risposta di eBikeBuyer.com

Thank you Mark for taking the time to provide feedback and we are delighted you are happy with the service.

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Great Company

Professional and knowledgeable company....
Reliable and courteous service..
Recommended...!!

10 settembre 2021
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Risposta di eBikeBuyer.com

Thank you for your kind comments and that the service met your expectations.

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Excellent professional service

Excellent professional service. Paid quickly and very good on communication and knowledge

10 settembre 2021
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Risposta di eBikeBuyer.com

Thank you Andrew, we're glad the service went well and thank you for your feedback.

Kind regards,

eBikeBuyer Team

Valutata 5 stelle su 5

Selling ebike to Ebikebuyer.com

Offered my wife’s ebike as she had lost confidence. It was bought new in March 2021. Received quotation by return email and price much higher than I had been offered on EBay and Facebook Marketplace.
Tim came to collect as arranged and paid by bank transfer before leaving with bike.
Excellent efficient service highly recommended
Robert

24 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

It was a successful transaction for me - selling

I purchased a brand new ebike in 2019 and was happily using it as a commuter bike up until lockdown when working from home full time became the norm and I rarely used it after that. In early 2021 I moved and unfortunately moved to a place where it would be difficult to carry and store the bike as ebikes can be heavy so I decide to sell. I refused to do it on eBay after having one poor experience selling an expensive camera.. (aka time-wasters).. I tried a company who did not want to buy my bike but allowed me to advertise. I advertised but nothing happened after a few weeks. I tried another bicycle specific advertising site and paid a about £9 to advertise and kept it up for about two weeks then took it down.. I had previously called around to bike shops in my area to sell but at the time I wasn't sure about dropping my asking price. Well time was going along and there was still no way for me to use my bike (I kept it stored in the storage area of my old place) and it was just starting to collect dust. I decided I would be willing to drop in price to get it into the hands of someone who could use it. I contacted this company (ebikebuyer), sent them all the details of my bike including photos and a link to my advert that was still up. Within a few days I was emailed a quote and I had the option to accept it or not. I decided to accept it as although it was about £150 less than what I would sell for myself, I didn't mind because they have to make a profit and it saved me from having to further advertise and deal with sale and sending/ collection, etc. They then booked a day that was convenient for me. They called me before they were heading to my place. I met one of the gentleman who looked at the bike, asked some questions to confirm what I said about the bike, checked my paperwork and keys and extra parts, took a test ride on it and finalised the payment there and then. They do a test run by sending you a £1 payment a few days before and then give you the rest on the day of collection before they take the bike away. And that was it. Easy peasy. So I was able to send emails, receive responses and spoke to someone on the phone more than once. I did do a follow up call initially as I sent an email instead of using their online form but I found them helpful and friendly throughout the process. No complaints here.

9 luglio 2021
Non scritta su invito

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