Easyparcel Singapore Recensioni 

To be fair, EasyParcel Customer Service is very GOOD and they kept follow up and follow through my case.

BUT their suppliers SUCKSSS, my parcel was collected in mid-Nov and wasn't delivered in next 3-5 days. Then I kept chasing for an update and finally they returned the parcel to me after 10 weeks. It was a waste of time and effort

Horrible! Shipment between Johor Bharu to Manila took17+ days, one week of which is sitting in the office in Manila. They claim to try to contact and deliver, but no one called and they didn't make an attempt to deliver. They send messages and ignore the responses with delivery instructions. Then they send out messages claiming you weren't home or didn't answer the phone bla bla bla. If you want to save money, I guess it works, but if you actually need your package delivered - call Fedex or DHL. Don't ship anything of value or time sensitive with this company, it will only end in tears.

They are probably the most unprofessional of all delivery providers at the moment. They will not pickup your parcels on time. They will NOT call you to check if you are in for parcel collection either. Worst of all, they will LIE about pickups and NOT inform in your tracking that they had failed pickups. PLUS they do not have foot notes on how to ensure your parcel gets collected, or want to be received. Lastly, they have the AUDACITY to ask you to cancel and refund because they can't and will not fulfill your PAID delivery requests. Just close down please.

Booked a QExpress pickup via EasyParcel last Wed and the available date of pickup is Friday. No turn up by QExpress on Friday. On Monday, called QExpress and they claimed they aren't able to complete the pickup as no one was around on Sat when they came which was a lie coz no one came to pickup. Contacted Easyparcel for assistance and they could only send reminder for the courier to pickup again on Tue. Again on Tue, there's no pickup.

Returned a pair of shoes to seller and I uses Easyparcel. It was about $56 cost to ship back to USA. This was done in Oct 22. When I login in Apr 23, I was surprised that the system indicate that there is discrepancy in weight. The weight I indicated is 1.5kg (a pair of shoes) and Easyparcel said is 3kg. Therefore, the total cost is $95 and I still owed them $39. Worst thing is customer service is useless, ask you to fill up form in a link. the form insist that you must have pictures of your parcel on a weighing scale to show is 1.5kg and the dimension. How ridiculous is this? How can a pair of shoes be 3kg? And they just insisted and ask you to pay more! Is like a scam!

I am very disappointed with the ways they handle my parcels. I had booked for 2 parcels under 2 tracking number to the same address & same receiver on 7.2.2023. End up 1 parcel had delivered and 1 parcel still did not send, the reason given is same tracking number had been used. I had attached photo with clearly stated is different tracking number. But they still want me to rebook and pay again. But why I need to pay for the mistake made by the courier company, and your customer service is threatening me that if I do not rebook it, your end will dispose my item. It is very ridiculous and unfair in which I have to pay for the mistakes that courier made. Your only gave me one day to action, but I had given your all 20 days to check, do you think is fair to me, None of CS call me regarding this matter. I had wrote many emails to them and still unable to solve!!!!

Very unreliable !

NO! I have been having missed pickup/collection since December of last year. Happened lots of times already, and no one can give me any reason why courier did not pickup. Pickup time is scheduled UNTIL 7PM, and their customer service is only until 6PM. So if your parcel is not collected, no one can help you anymore as customer service is already closed. Then you contact customer service the next day, they will set collection the next day again, so that is 3 days of DELAY for your collection.

I understand that easyparcel is only the 3rd party and customer service is always passing the blame to the courier, but show at least some accountability because we are using your service. Just passing the blame to the courier, not giving me reason for missed up, just left me helpless.

Because of delay, I had to shoulder Grabxpress pickup because my customers cannot afford anymore delays. Imagine how much money I have wasted. I am not using their service anymore. You want pickup numbers, here are the long list of pickup numbers for all missed pickup:

QSP139651111
QSP139651099
QSP139650461
QSP139184417
QSP139184418
QSP139184419
QSP137128302
QSP137128303
QSP136825806
QSP136611983
QSP136384548
QSP136107493

Good services from EasyParcel, great customer service support team. Provides a lot of features that ease my work load.

Received my items in good condition. They even have tracking SMS notification from the seller who's using EasyParcel to inform me my parcel has been shipped. the parcel was nicely wrapped with pretty pink EasyParcel packaging which is quite attractive. my items arrived fast n safely with extra great service to make me happy.

The fastest delivery I’ve ever experienced! Good & friendly service! Great job guys.

Easy to use, and the free pick up service is super helpful for part time online sellers

Ms Fatheiha from the CS team was very professional in handling my case and answering any doubts. Save me from lots of hassle.

Such amazing help from the customer service team at EasyParcel. I have few queries and request and they give prompt solutions to me regarding my delivery issues. Highly recommended!

High recommend for an online business to use or if you have a single parcel to send.

I find their website is super easy and direct, and no hidden cost to book shipment.

Currently, I am using EasyParcel to send ship to domestic and international countries.

good service! help me save a lot of shipping fee!

This system is cok up. They will messed up ur collection and failed attempt up to 10 timws in a row whereby u have to use thw stupid software to contact their cs and the cs are ao unrealible when they tried to shift responsibility.

Not just that they will anyhow CHARGE u extras by claiming weight discrepancy whixh ia totally untrue

EasyParcel made it easy for me to compare rates & book for our ideal courier. Highly recommended.