Hi Diaz,
We take concerns like this seriously and would like to investigate your experience properly.
Through Trustpilot, we requested your full name, contact details, and order information so that we could identify the transaction and review what happened. Unfortunately, we did not receive the requested information within the verification period, and we are therefore currently unable to locate or verify the order referred to in this review.
If you are an existing customer, please contact our official support team with your order or certificate details and the contact information used while placing the order. Our team will review the complete case, including the certificate, consultation, delivery selection, and communication history, and assist accordingly.
We remain committed to resolving genuine customer concerns transparently and professionally.