Easylife Recensioni 

YOUR COURIER HERMES IS SERIOUSLY…

YOUR COURIER HERMES IS SERIOUSLY LETTING DOWN EASYLIFE.
i HAVE HAD TO REQUEST REPLACEMENTS AS HERMES HAVE: -
DAMGED PRODUCTS
LOST PRODUCTS
OPENED EASYLIFE PACKAGE, RESEALED WITH HERMES TAPE WITH ITEMS MISSING.
ALL ABOVE COMMENCED ON THE 27/10/2020
EASYLIFE NEED TO REVIEW THE USE OF HERMES.

I cannot recommend this company for anyone to use. I made a purchase of 4 items in April with a delivery date of the end of the April. In May when I phoned them I was told they did not part-ship as two items on the order were not due until July. However come July I received one item from the order, which to me s a part-shipment meaning they tell lies. They did take payment for all items on the order. Repeated telephone calls were not answered, I emailed them from their website, I tried different departments all to no avail. I then received an email from Easylife to state they could not get the money from my account. They had no problem in July. I was invited to call their office, but again it was not answered. The missing products eventually arrive and they had taken money from my account. I then wrote to their head office but have not received a reply nor even an acknowledgement. This goes along with various phone calls in the past inviting me to join another of their money making activities, all of which I have declined. They are a bad company who take money without supplying goods, then take money a second time. They fail to respond to enquiries. I am surprised they are still in business. I believe that no one should buy from them as I notice they claim to have a "great" rating on Trust Pilot which is not true.

Beware . Although goods came quickly I received a follow up call offering me a £10 petrol voucher and when I queried it found the voucher could only be used towards a car service. They then wanted to ask me for more information about myself in other words more SELLING. I would have been happy with the goods received but HATE companies phoning afterwards

I received an offer from easy life, having previously purchased item online from this company. After receiving goods i was invited to sign up to their travel/leisure club. I declined the offer and within the stipulated time period, cancelled by phone and emails. On checking my credit card account, i saw that £17,90 had been debited to my account re aforementioned club, i have made numerous telephone calls and emails concerning this matter in an effort to retrieve said money. Easylife has not responed in anyway whatsoever. I am in the process of taking further action against this company, regarding what is basically "theft", I urge readers to avoid this company for future purchases

Finally got my mothers order some weeks after waiting and long phone calls , but my reason for this review is to warn you that....(a) on the catalogs it says deliveries are as usual during covid,,,,they are not they are slow !!and (b) on the catalog cover it says it has 4 and a half star rating from trustpilot ...3 stars out i`m afraid , don`t be fooled

I have returned some goods to them on the 27 Aug to the value of £44.96, but despite numerous chaser, phone calls I gave up on and several messages, they have never replied and I am still waiting for my refund! One of the worse companies I have dealt with - but never again. Can’t be bothered to answer their phones - just disconnect you - because they are too busy, what a joke!

I can only presume this business is named ironically. Easylife Group (trading as: Easylife, Tensor Marketing, Cafe Mio, Good Ideas, Positive Health, Evergreen, Lifestyle Perx, Easylife Book Club, Easylife Motoring Club, Easylife Supercard, Easylife Lotto Syndicate and Easylife Gardening Club) together are a shambles of a business.

Use them and you will be sure to experience a mass of unwanted emails and/or mailing, incredibly slow order processing times, extremely poor customer service and harassing phone calls post-sale... A team and website that leaves order statuses on 'awaiting pick' for upwards of two weeks is unacceptable. It's now three weeks later having placed my order online with Easylife and my goods still haven't arrived, no explanation has been provided, no refund has been offered, and emails sent to customer service have been met with total radio silence. Oh actually, I did get one (non-automated) reply however this was clearly a templated email that didn't actually answer the question I had asked!

This business deals largely with older, elderly and/or vulnerable people who are perhaps less aware of dodgy businesses and technology; and frankly Easylife's treatment of them stinks. My advice to anyone considering shopping or doing business with any facia operated by Easylife is not to do so! Find an alternative business that cares about its customers even the slightest bit. I will be waiting one more week before contacting my credit card company. Avoid!

Recovering from knee surgery and on crutches, I ordered a shoe ottoman from these charlatans mid-July. Payment was taken a few days later, suggesting the item had been despatched. Accordingly, I made arrangements for a friend to assemble it for me a few days later. No delivery, although at least three delivery slots were promised. In the meantime, a friend supplied me with a shoe crate that did not need assembly, so I cancelled the order. A few days later an attempted delivery was made, so I asked the courier to return to the supplier.
In mid-August, after several e-mails that were never answered and numerous futile efforts to make phone contact, I finally spoke to 'Customer Services', who said that a refund should be with me by 1st September. Accordingly, I cancelled my dispute through Paypal, which can not now be reinstated.
Needless to say, no refund has been forthcoming, and Easylife now say that as the appropriate paperwork was not completed at the time, they cannot accept that the package has been returned!

Bought several items, took weeks to deliver, damaged packaging, impossible to contact anyone, emails go unanswered, face visors are a joke, thin bits of cut out plastic that are scratched and give totally distorted vision. Asked for refund, no reply.

My wife ordered and received some Slimming Patches with a guarantee of money back if they did not work, well they didn’t. A request was made for a refund without any luck.
I’ve tried filling in a contact form only to find it won’t send when filled in.
DON’T BUY FROM THIS COMPANY

Paid express delivery, 8 days later still not here, have managed to cancel the order As it hadn’t even been shipped yet, but the customer service chap said they are taking the extra money for express but have not been doing express delivery since COVID started!! Sounds like a fraudulent act to me. Will not use again

Worse than dreadful. Had to give give one star to be able to add a review. Ordered a product which, when it arrived, it was shoody and looked very different from their online picture so I returned it immediately for a refund (using their approved carrier and returns process). I've heard nothing more dispite sending them e-mails. I returned the product on 6/8/20, it's now 10/9/20. Will not use this company again !

This is the lowest rating this will allow - I would rather leave 0 stars. Impossible to contact and order placed 11 June 2020, still not fulfilled correctly. Strange that they are still contacting to get me to place more orders though. Won’t be touching them with a barge pole - horrendous way to treat a custom

Not a pleasant experience. Order placed mid-July and arrived 3 September. In the meanwhile, it was impossible to contact them by phone or email where all that was received was an automatic statement blaming the pandemic. Updates were promised on my order but the only one received was in early August stating that my order would be delayed. Then suddenly there was an email stating it was in transit and 12 hours later it arrived. Although the company admitted serious problems sending out orders, it continued to solicit them by post and email. The goods when they arrived were fine. But care for customers seems to be a low priority and I am unlikely to give them any more custom.

I wish I could choose no stars. Order placed 5th June, arrive 18th August. Emails are responded to by auto reply and the telephone queue means literally waiting for several hours. This company is using the pandemic to cover for rank incompetence. I’ll never use them again and suggest you avoid them too. Simply awful.

Easylife faces the same sort of difficulties as any competitor in these unprecedentedly difficult times. Notwithstanding, other firms have delivered without delay, indeed two of them did so a day a h e a d of schedule... Easylife sank to the occasion big time: I ordered two items on the 3rd July, promised by the 16th but by the 10 of August, no show so I cancelled. As others have said, trying to phone them is nigh impossible though after five days of trying I did succeed. They've not only forfeited my above-mentioned business but also potential future custom as there were a number items in their booklet that I'd earmarked for almost certain additional purchase.

In summary, in my opinion Easylife doesn't deserve to be in business at all. I predict they'll soon fold.

(Note to Easylife - when you read my remarks don't bother about replying. I'm not remotely interested in anything you have to say.)

Ordered 4 items towards the end of May. No update at all from them so tried to contact towards end of June. Tried phone call first... 59 in the queue and potentially would take just under a hour waiting. So sent an email cancelling my order in full. Then they had the nerve at end of July to send the order I had cancelled. They obviously used my card details which I had not approved as order was effectively cancelled.. What a nerve!!!!
My advice would be never ever purchase items from this company with a barge pole. I know things are difficult for some companies right now, but I cannot in any way excuse them for the way they treated me, and looking at other reviews all their customers. Don't use them....

I ordered a small item from the catalogue last year and it turned up ok. However, recently I have received sales calls from them, and the one I received on Friday made me quite anxious. I was driving and answered the call using blue tooth. The sales person was trying to get me to agree to pay just under £2 to get details sent to me of a travel club which would cost around £60 (I can’t remember the exact amount) to join. I said that as I was driving I could not pay the £2 at that moment and he said he could take payment using my stored card details with them. I have not authorised them to retain my card details and told him so and made it clear I was totally unimpressed as this breached GDPR laws. He told me to take it up with customer service. When I got home I checked my account and found no card details for me, and also I had NOT ticked through boxes to have any marketing directed at me by phone or email. I contacted them through their website reiterating all of the above and have asked them to close my account. I have not heard back from them so far.

Terrible customer service. Preying on elderly and vulnerable with sales calls to buy PPE. Items not delivered and unable to contact the company.

An appalling Customer Contact service. In practice no contact can be made. Parcel supposed to be with Hermes, G help us, Easylife takes the payment and Hermes promises to deliver but doesn;'t.
These two companies deserve each other.